西门子Support Applications Engineering Manager(Tessent)
任职要求
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more efficiently. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly sophisticated world of chip, board, and system develop. About the job Be part of a fast-paced Applications Engineering EDA support team that is owning the industry in develop for Test and Diagnosis strategies. As the role supports application engineering team, you will collaborate closely with some of our top customers to solve sophisticated technical challenges in the areas of Scan Test (ATPG and LogicBIST), Memory Test and Diagnosis. As a member of the World Trade Support Organization, you will lead a team of Support Application Engineers, located throughout the APAC region, to support post-sales efforts, support product deployment, and lead adoption at major accounts. You and your team will be a pool of APAC guides for the Tessent product suite. Job Description: As the Tessent (DFT) Application Engineering Support Manager you will response for following: Lead post-sales technical support activities, collaborate with sales teams on pre-sales engagements providing leadership and management for Application Support Engineer team. These activities include establishing value for Siemens EDA products and differentiation from the competition. • Leading the customer support day-to-day functions i.e technical support to customer issues, responding to escalated customer support issues and implementing customer support processes to improve customer happiness. • Work closely with product marketing teams, sales management, account teams, to understand business opportunities, develop and execute regional technical support plan to align with the sales account plans. Also managing resource levels within the technical team to align the right technical resources to support pre-sales, competitive replacement campaigns and post-sales engagements. • To drive post-sales support business for Siemens EDA, using technical expertise and working directly with customers as a part of EDA support team to establish criteria for successful product adoption and driving customer success and happiness. Presenting frequently with peers and management on progress and account status. • Provides mentor to facilitate development of Support Application Engineer team and drives individual and team achievement through the growth talks process. • Establishes and maintains lines of communication with product engineering on issues such as considerations for product quality, reliability, and performance. • Work with marketing and product managers to define new products and may provide insight from the field back to these groups. • Manage Knowledge Management process for Support AEs to develop relevant Knowledge Based Articles, Videos driving self-solve process for the customers. • Assessing customers support statistics and preparing detailed reports on the findings and next steps. • Leading all aspects of and evaluating the team’s ongoing training efforts. • Interviewing and hiring new employees. • Delivering performance evaluations and following the disciplinary process according to company policy. • Managing the budget of the customer support department. Job Qualifications: • BSEE or BSCS degree is required; MSEE degree preferred; 5+ years in technical sales/support or DFT implementation in a relevant industry. Management experience preferred. • Experience in and broad knowledge of DFT flows and methodologies, in particular Tessent platform preferred. • Experience with standard office applications like Word, Excel, and Powerpoint. #Li-EDA#LI-Onsite#Li-ML7 We are Siemens A collection of over 377,000 minds building the future, one day at a time in over 200 countries We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
工作职责
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Job Mission and Role Purpose This position is responsible for managing the Applications Engineering team and Customer Support HMI team in the China region. Reporting to the Head of Customer Support, China, the role involves developing and executing long-term strategies and tactical goals for regional application engineering. The incumbent will lead the organization to achieve sector strategies, objectives, and technology/product roadmaps. As a core member of the China Customer Support Management team, the role also involves driving business and people initiatives across the CS China organization. Job Description Key Responsibilities Customer & Stakeholder Management Build and maintain networks with key customer/partner stakeholders; establish joint business plans. Understand customer’s requirement and collaborate with account manager to explore business opportunities and support customer product development roadmap. Accountable for cross-functional risk assessment and mitigation strategies. Minimize customer complaints and maximize satisfaction through issue resolution and escalation management. Leading Business: Create, communicate, and execute aligned and inspirational mission, vision, values and strategy for specific organization Develop and manage complex engineering projects aligned with key business objectives. Collaborate with central Design & Engineering, Business Lines, and Customer Support to identify solutions that enhance ASML’s market competitiveness and customer value. Create a capability development roadmap aligned with future business demands. Execute the regional business plan to deliver financial and strategic goals with long-term planning. Balance medium and long-term priorities in a dynamic strategic and tactical business environment. Operational Excellence Safety: Manage/monitor safety of employees (including visitors) in working place (Office, Customer Fab, Travel. etc.) Collaborate with central Applications, Business Lines, D&E, and account teams to drive technical solutions and resolve product issues. Lead Applications Engineering to deliver quality service supporting business growth and sustaining On-Product Performance across the install base. Lead CS HMI team to meet SLA requirements, improve equipment availability, operational efficiency, and field service self-sufficiency. Ensure service readiness for new product launches and drive technical capability through structured training programs. Set annual priorities with KPIs, monitor progress via dashboards and reviews, and allocate resources effectively. People/Talent/Organization Development Develop people strategies to enhance performance and support organizational transformation. Coach and develop Applications Engineering Managers to strengthen leadership and business acumen. Foster ASML’s culture of Challenge, Collaborate, and Care; build a high-performance team through vision, motivation, and support. Optimize organizational design and effectiveness, lead implementation of improvements. Own talent management, develop pipelines, and identify future leaders. Anticipate future skill gaps and drive capability growth. Knowledge, Skills & Experience
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