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西门子Support Applications Engineering Manager(Tessent)

社招全职10年以上客户服务地点:上海状态:招聘

任职要求


Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more efficiently. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly sophisticated world of chip, board, and system develop. 
About the job

Be part of a fast-paced Applications Engineering EDA support team that is owning the industry in develop for Test and Diagnosis strategies. As the role supports application engineering team, you will collaborate closely with some of our top customers to solve sophisticated technical challenges in the areas of Scan Test (ATPG and LogicBIST), Memory Test and Diagnosis.
As a member of the World Trade Support Organization, you will lead a team of Support Application Engineers, located throughout the APAC region, to support post-sales efforts, support product deployment, and lead adoption at major accounts. You and your team will be a pool of APAC guides for the Tessent product suite.
Job Description:

As the Tessent (DFT) Application Engineering Support Manager you will response for following:
Lead post-sales technical support activities, collaborate with sales teams on pre-sales engagements providing leadership and management for Application Support Engineer team. These activities include establishing value for Siemens EDA products and differentiation from the competition.
• Leading the customer support day-to-day functions i.e technical support to customer issues, responding to escalated customer support issues and implementing customer support processes to improve customer happiness.
• Work closely with product marketing teams, sales management, account teams, to understand business opportunities, develop and execute regional technical support plan to align with the sales account plans. Also managing resource levels within the technical team to align the right technical resources to support pre-sales, competitive replacement campaigns and post-sales engagements.
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工作职责


N/A
包括英文材料
Excel+
PowerPoint+
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