微软Sr Consulting AE
任职要求
• Proven experience in customer success, account management, service delivery, support management, or technology consulting. • Good executive stakeholder management and customer relationship skills. • Experience managing complex enterprise customers and strategic business engagements. • Understanding of Microsoft cloud technologies, support services, and digital transformation solutions. • Demonstrated ability to identify, qualify, and drive business growth opportunities within existing customer accounts. • Good communication, negotiation, and presentation skills. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal oppor…
工作职责
OverviewThe Service Account Manager (SAM) serves as a trusted advisor and strategic partner to customers, responsible for driving service excellence, operational health, customer success, and business growth. The SAM leads service governance, manages customer relationships, drives support and solution adoption, and identifies opportunities to expand Microsoft services and AI transformation initiatives. The role combines customer success management, service delivery leadership, business development, and executive stakeholder engagement to maximize customer value and accelerate digital transformation.Responsibilities• Serve as the primary customer-facing service leader and trusted advisor for assigned strategic accounts. • Develop and execute customer success and service management plans that align Microsoft solutions with customer business priorities. • Drive operational excellence through regular service reviews, governance meetings, escalation management, and continuous improvement initiatives. • Ensure customers realize maximum value from Microsoft support and services investments by improving service health, adoption, and business outcomes. • Lead customer discussions around support modernization and proactively drive CCCV engagement and value realization initiatives. • Own the growth and retention of the Unified Support base business, ensuring contract health, renewal readiness, and long-term customer satisfaction. • Identify and develop opportunities to expand Unified Enhanced Solutions, driving adoption of proactive, strategic, and value-added service offerings. • Partner closely with sales, delivery, technical specialists, and customer success teams to uncover new business opportunities and accelerate solution consumption. • Drive Frontier Business conversations with customers, helping them adopt AI, Copilot, Security, Data, and other next-generation Microsoft innovations to achieve transformational outcomes. • Manage critical customer escalations and coordinate cross-functional teams to ensure rapid issue resolution and risk mitigation. • Build and maintain executive-level relationships, influencing customer decision-makers and aligning Microsoft investments with strategic business priorities.
OverviewAre you ready to help redefine how we sell services? Join a dynamic, forward-thinking sales team that’s transforming the customer experience. We’re looking for innovative, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and know how to align competing priorities to drive shared success. Our organization is all about unlocking value for customers by aligning their business goals with transformative solutions. It goes beyond selling products—it's about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world while guiding the AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide. As an experienced Services Account Manager, this role will give you the opportunity to accelerate your career growth, be part of a high performing team and develop, own and close strategic opportunities that leverage AI and cutting-edge solutions for customers that grow consumption. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities• Lead the consulting virtual account team to bring customer visions to life through consultative selling, active listening, and continuous planning. • Increase Unified penetration through strategic alignment with internal stakeholders and intentional selling. • Identify and sell Industry Cloud solutions that solve customer challenges through co-innovation with partners and Microsoft teams, Including selling the Unified Mission Critical Portfolio and Security Services. • Own the full sales cycle—from lead generation and qualification to deal closure—while driving Cloud consumption through sold projects and programs. Achieving sales targets by Quarter and Full Year. • Leverage digital channels to uncover and develop new business opportunities. • Collaborate across customer and partner networks using a One Microsoft Approach, following established processes and methodologies. • Partner closely with ATU (AE, ATS), STU (SSPs), and CSU (CSAM or CSA) to identify opportunities and drive customer value across MCEM sales stages.
OverviewAre you ready to help redefine how we sell services? Join a dynamic, forward-thinking sales team that’s transforming the customer experience. We’re looking for innovative, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and know how to align competing priorities to drive shared success. Our organization is all about unlocking value for customers by aligning their business goals with transformative solutions. It goes beyond selling products—it's about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world while guiding the AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide. As an experienced Services Account Manager, this role will give you the opportunity to accelerate your career growth, be part of a high performing team and develop, own and close strategic opportunities that leverage AI and cutting-edge solutions for customers that grow consumption. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities• Lead the consulting virtual account team to bring customer visions to life through consultative selling, active listening, and continuous planning. • Increase Unified penetration through strategic alignment with internal stakeholders and intentional selling. • Identify and sell Industry Cloud solutions that solve customer challenges through co-innovation with partners and Microsoft teams, Including selling the Unified Mission Critical Portfolio and Security Services. • Own the full sales cycle—from lead generation and qualification to deal closure—while driving Cloud consumption through sold projects and programs. Achieving sales targets by Quarter and Full Year. • Leverage digital channels to uncover and develop new business opportunities. • Collaborate across customer and partner networks using a One Microsoft Approach, following established processes and methodologies. • Partner closely with ATU (AE, ATS), STU (SSPs), and CSU (CSAM or CSA) to identify opportunities and drive customer value across MCEM sales stages.
-Own the Marketing Operations service pillar by driving improvements across key business metrics, including Retail GV, Ads Spend, and Deals Operations. -Design and optimize scalable end-to-end workflows to improve operational efficiency, service quality, and vendor outcomes. -Lead cross-functional initiatives with Product Families, Vendor Consultants, and global stakeholders to deliver operational excellence. -Analyze business performance, identify root causes, and implement data-driven solutions through process optimization and automation. -Serve as the Marketing Operations subject matter expert by establishing best practices, standardizing operations, and providing functional guidance across the organization.
Formulate targeted seller recruitment plans by working backwards from customers’ selection needs. Help newly joined sellers quickly land and develop, guide sellers to drive feature adoption to improve customer experience on Amazon. Review seller performance, provide recommendations on positioning, selection, pricing, sales and advertising operations. Develop a deep understanding on assigned category, including but not limited to market trends, category insights, competition landscape, and overall ecosystem. Assist leadership and cross-functional team on overall strategy, providing seller voices to continue improve seller experience and customer experience. Demonstrate strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession.