苹果Materials Program Manager

• SPECIFIC RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO: • CLEAR TO BUILD • - Handle the CTB process, ensure the process is working smoothly and we have clear visibility on materials over a 26-week horizon. Partner with the CM’s and the GSSMs (Global Supply and Sourcing Management) on all identified material issues (including sub-tier supply chain) until issues are closed/resolved. • ALLOCATIONS • - Play a meaningful role in the allocation of components that are in tight supply. • - Provide an aggregated view of supply versus demand as the baseline for program and site-allocation decisions. • - Collaborate with the SDMs (Supply Demand Management), OPMs (Operation Program Management) and GSSMs to make sure we allocate parts to contribute the best value. Communicate the allocation strategy with the significant parties. • EXECUTIVE MANAGEMENT REPORTING • - Build and maintain reports and summaries on a regular basis to support the business growth. Ensure reports are concise and on time to drive business decision making. • NEW PRODUCT MATERIALS READINESS • - During New Product Introduction (NPI) phase, lead material readiness to ensure that we understand the supply base and related challenges - Identify critical engineering release breakthroughs; assess necessity for risk ramp and associated liabilities, to ensure material supply for product ramp is protected. • - Identify issues early in the NPI phase and monitor/drive these to resolution prior to ramp. • - Identify supply chain on modules and components to ensure that we understand any challenges associated with the new product. • EXCESS & OBSOLETE • - Lead phase-out of obsolete parts and the transition to new production materials. • - Identify and mitigate E&O in advance to ensure we make the correct company decisions regarding build plan changes, cut-in vs. roll-in requirements, post ramp qualification opportunities, etc. • - Highlight parts with liability and propose solutions to management. • - Upon Engineering Change Notice (ECN) or End of Production (EOP) events, track & audit E&O claims, report to Finance for financial reserves, and ensure timely resolution and closure of such claims/reserves. • LOGISTICS • - Ensure the smooth flow of materials necessary to meet the production schedules, inventory control requirements, and on-going production support.

• SPECIFIC RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO: • 1, CLEAR TO BUILD - Handle the CTB process, ensure the process is working smoothly and we have clear visibility on materials over a 26-week horizon. Partner with the CM’s and the GSSMs (Global Supply and Sourcing Management) on all identified material issues (including sub-tier supply chain) until issues are closed/resolved. • 2, ALLOCATIONS - Play a meaningful role in the allocation of components that are in tight supply. • - Provide an aggregated view of supply versus demand as the baseline for program and site-allocation decisions. • - Collaborate with the SDMs (Supply Demand Management), OPMs (Operation Program Management) and GSSMs to make sure we allocate parts to contribute the best value. Communicate the allocation strategy with the significant parties. • 3, EXECUTIVE MANAGEMENT REPORTING - Build and maintain reports and summaries on a regular basis to support the business growth. Ensure reports are concise and on time to drive business decision making. • 4, NEW PRODUCT MATERIALS READINESS - During New Product Introduction (NPI) phase, lead material readiness to ensure that we understand the supply base and related challenges - Identify critical engineering release breakthroughs; assess necessity for risk ramp and associated liabilities, to ensure material supply for product ramp is protected. • - Identify issues early in the NPI phase and monitor/drive these to resolution prior to ramp. • - Identify supply chain on modules and components to ensure that we understand any challenges associated with the new product. • 5, EXCESS & OBSOLETE - Lead phase-out of obsolete parts and the transition to new production materials. • - Identify and mitigate E&O in advance to ensure we make the correct company decisions regarding build plan changes, cut-in vs. roll-in requirements, post ramp qualification opportunities, etc. • - Highlight parts with liability and propose solutions to management. • - Upon Engineering Change Notice (ECN) or End of Production (EOP) events, track & audit E&O claims, report to Finance for financial reserves, and ensure timely resolution and closure of such claims/reserves. • 6, LOGISTICS - Ensure the smooth flow of materials necessary to meet the production schedules, inventory control requirements, and on-going production support.

In this role, you will collaborate closely with regional and global Quality Program Managers, Retail Customer Care leadership and cross functional stakeholders to uphold the quality standards and elevate the customer experience.. Through targeted contact review, you will be responsible for helping identify business trends and insights, leveraging that to craft a framework that guides the business to understand what matters to the RCC leadership and customers in your region. A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed. A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer satisfaction and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatisfaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

As the Manager for the QPM team in Greater China, you will be responsible for leading and developing a talented team of Quality Program Managers. You will provide coaching and development opportunities to enhance team skills and performance, while fostering a collaborative and supportive team environment.
 In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will translate the regional quality strategy into actionable plans for the GC market, ensuring that our quality initiatives are tailored to local customer expectations and business needs. You will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This is an exciting role with an opportunity to greatly impact the customer experience at Apple while working in a supportive team environment.