苹果AppleCare Distribution Centre Manager
任职要求
Minimum Qualifications
• Bachelor's degree in a relevant discipline.
• Minimum 5 years of experience in logistics or supply chain with in-depth functional knowledge of key logistics processes.
Preferred Qualifications
• Equipped with strong business and operations knowledge of managing reverse logistics (including repair operations), warehouse management systems, as well as inventory control processes
• Strong vendor management skills and working experience with major 3PLs in APAC.
• Experience in service parts logistics operations is highly advantageous
• Strong people management experience and group development skills.
• Highly adaptable and resilient to the challenges of a dynamic environment.
• Excellent communication, interpersonal, and negotiation skills
• Being able to see around corners and having attention to detail are key attributes
• Ability to build effective relationships in a cross-functional team.
• Positive energy and attitude with a thirst for personal growth.
• Strong knowledge of Excel preferred.
• SAP, Business Objects (or equivalent), and database skills will be an advantage.工作职责
Manage the 3PL's SLA performance, warehouse spend, and SOW compliance with Apple’s requirements. Drive the 3PLs(s) towards operations excellence in areas such as, but not limited to, operations execution, losses and damage, continuous improvement program, and inventory accuracy. Manage and lead 3PLs’ organization and their resources to support any required operational activities such as on-time execution, analytics and reporting, exceptions management, shipping accuracy issues, etc. Partner with 3PLs during key events such as new product/strategy launches and new store openings to ensure a flawless and successful execution. Drive periodic review of 3PLs’ end-to-end platform to ensure support for scalability and growth. Collaborate with 3PLs for strategic initiatives around capacity management, volume fluctuations, cost savings, process/system improvement. Establish a robust vendor management structure to ensure 3PLs have appropriate team structures in place to support scalability and develop best-in-class operations. Assess and facilitate region-wide change management programs. Support the cross-functional teams in capital projects as the subject market expert. Develop executable BCPs within the supply chain network. Collaborate and work closely with Field Services as well as Supply Planning partners to deliver and support new business rollouts Any other projects & tasks as required.
1. 负责京东Apple品牌的生态服务业务，对接品牌方及商家，丰富引入生态及服务产品，推动类目结构优化；当前业务包含app store充值卡、iCloud、AppleCare、music等业务； 2. 制定品类业务规划，负责各场的销售规划，完成销售、毛利任务指标； 3. 项目推进与优化：打造新的产品形式或新业务模式，整合品牌和京东资源，与跨职能团队合作，包括产品设计、开发、市场营销、用户运营和数据分析等，保障项目快速推进上线； 4. 运营策略制定：负责零售C端用户增长策略，提出解决方案及运营策略，总结运营经验。
Keys to success include exceptional analytical, collaborative, problem solving, and presentation skills, as well as a natural desire to influence others drive results and deliver hands-on execution. • Proactive partnership with store teams and other internal teams to create targeted strategies relating to reducing operational expense, maximising service revenue, tracking improvement and cost savings over time, and reporting results weekly to leadership. • Continually balance targeted financial objectives with team and customer satisfaction. • Build and maintain key partnerships including Market Leaders, Store Leaders, and store teams. • Turn feedback captured into actions that influence service strategies and get results. • Analyse current service processes and procedures to continually seek new efficiencies. • Work collaboratively with AppleCare and Retail Leadership to drive adoption and compliance with service strategies. • Work with Reporting teams to ensure data is available, accurate and fit for the purpose of identifying trends in key operational metrics that yield actions to improve the business. • Deliver feedback to Field (Field Operations Leaders, Market Leaders, Store Leaders, Managers, Lead Genius') on performance trends and outliers. • Partner with the Field to plan next steps and actions to improve key focus areas. • Engage Training teams to influence training materials to improve strategies • Provide comprehensive updates to Retail/AppleCare Leadership on trends, actions and outcomes. • Conduct store visits to gather insights and drive actions; position requires up to 30% travel
As the Greater China Executive Relations Senior Manager, you will: - Lead and inspire a team of ER Liaisons who manage executive-level and government agencies customer escalations across Greater China, consistently demonstrating a strategic mindset to align priorities and outcomes. - Build and lead a high-performing, inclusive, and collaborative team by providing hands-on people management, including coaching, performance evaluation, career development, and goal setting. - Cultivate strong cross-functional collaboration with partners across Apple to ensure unified and effective resolution strategies, with a focus on achieving shared business outcomes. - Cultivate strong cross-functional collaboration with partners across Apple to ensure unified and effective resolution strategies, with a focus on achieving shared business outcomes. - Monitor key performance indicators (KPIs) to ensure execution, accountability, and alignment with Apple’s customer experience standards and business priorities. - Foster a high-performance, inclusive, and collaborative team culture that reflects Apple’s values. Strengthen the team’s capability to manage complexity and scale through inclusive leadership and structured problem-solving. - Act as a strategic partner to the Global Head of ER, providing regional insights and contributing to both in-region and global initiatives. - Partner closely with cross-functional teams including Government Affairs, Legal, Public Relations, Investor Relations, AppleCare, Retail, and Engineering teams to ensure a consistent and effective issue resolution. - Provide subject matter expertise and in-depth insight to Greater China executives in preparation for government meetings and discussions related to customer law, service policies, and consumer-related matters. - Represent Apple in conversations with consumer advocacy groups and government agencies, reinforcing our commitment to customer satisfaction and regulatory alignment. - Analyze trends, root causes, and systemic issues through case review and customer feedback, applying strategic thinking to drive sustainable improvements in Apple’s products, services, and customer experience. - Timely engagement with Apple’s Executive Team and in-region leadership to provide insights, recommendations, and resolutions for high-profile customer cases. - Maintain the highest levels of professionalism, discretion, and customer empathy in every engagement.