苹果Program Manager - Support Insights

In this role, you will collaborate closely with regional and global Quality Program Managers, Retail Customer Care leadership and cross functional stakeholders to uphold the quality standards and elevate the customer experience.. Through targeted contact review, you will be responsible for helping identify business trends and insights, leveraging that to craft a framework that guides the business to understand what matters to the RCC leadership and customers in your region. A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed. A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer satisfaction and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatisfaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

• Develop and implement a comprehensive program/product strategy that aligns with our business objectives. • Manage the creation, distribution, and maintenance of program schedule, ensuring they are up-to-date, relevant, and effective. • Coordinate across Sales, Marketing and BI to ensure each product launch to develop and launch sales playbooks to support field execution in alignment with marketing campaigns and sales plays. • Develop program-level ROI and measurement mechanism to evaluate the effectiveness of each launch. • Build and a best practice sharing program to replicate best practices across business division and regions. • Act as a conduit and liaison between BU Ops Leads and other teams to optimize existing enablement programs and build new initiatives to quickly address identified readiness gaps. • Communicate effectively across multiple technical and non-technical business units, as well as across geographies. • Develop data visualization capabilities to provide insights to business leaders on performance and trends - what’s working and what’s not working. • Collaborate with internal stakeholders including, Sales Ops, Business Development, Finance, Business Technology & Solutions, HR and Legal to identify issues and design solutions. • Simplify and standardize our mechanisms and tools to enable operational excellence.

Lead a team of Post molding process in the development of Accessories enclosure. During development phase, you will be required to: - Act as bridge between Apple design and suppliers’ manufacturing teams - Engage with Apple Design and Program Management teams at beginning stage of NPI and give continuous feedback based on manufacturing process development and evolution - Provide technical assessment of existing or new manufacturing partners - Identify manufacturing processes to meet product design - Work with suppliers to develop fixtures to ensure correct performance and mechanical requirement DESCRIPTION: In this highly visible role, you will manage selection, implementation & optimization of manufacturing processes for mechanical enclosure subassemblies for our legendary products. Responsibilities include developing new manufacturing processes to enable future product designs, conducting DOEs to validate process capability, and qualifying processes for mass production. You will utilize your Mechanical Engineering experience and work cross functionally with Product Design Engineering and Industrial Design to assess product features for manufacturability, and recommend capable production processes and equipment. You will work closely with Cupertino-based MDEs in the development of above said processes. Partner with Global Supply Managers to develop new equipment from RFQ through factory implementation, and manufacture and deliver material to downstream supply chain nodes on time and on cost. You will work with Supplier Quality Engineers to drive yield improvement through analyses of part quality, defect pareto, and SPC. A heavy emphasis will be on working with suppliers to define and refine mechanical tooling and fixtures, and establishing process capability and readiness. Coordination of activities and direction through clear communication between the Asia and US-based teams, and vendors is a necessity. You may audit supplier secondary processes and assembly processes as well as support product phase builds from prototype through ramp and mass production. Provide leadership at manufacturing sites during development and product production ramp, and drive engineering issues to resolution Use data to drive process decisions, basic data analysis, DOEs, SPC, etc. Design best-in-class process based on cosmetic and drawing requirement, mapping out and document process flow and details which includes selecting processing equipments, designing corresponding fixtures/consumables/magazines/trays, initiating DOEs to find out the best machine setups, machining path and parameters, and finalizing the process solution from prototype stage to mass production stage. Define part tolerance and specifications by demonstrating process capability to Product Designers and Industrial Designers Own yield improvement actions and process change decisions based on statistical process control (SPC) data analysis. Identify, research, develop, and qualify premier equipment manufacturers and suppliers We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead a team of Post molding process in the development of Accessories enclosure. During development phase, you will be required to: - Act as bridge between Apple design and suppliers’ manufacturing teams - Engage with Apple Design and Program Management teams at beginning stage of NPI and give continuous feedback based on manufacturing process development and evolution - Provide technical assessment of existing or new manufacturing partners - Identify manufacturing processes to meet product design - Work with suppliers to develop fixtures to ensure correct performance and mechanical requirement DESCRIPTION: In this highly visible role, you will manage selection, implementation & optimization of manufacturing processes for mechanical enclosure subassemblies for our legendary products. Responsibilities include developing new manufacturing processes to enable future product designs, conducting DOEs to validate process capability, and qualifying processes for mass production. You will utilize your Mechanical Engineering experience and work cross functionally with Product Design Engineering and Industrial Design to assess product features for manufacturability, and recommend capable production processes and equipment. You will work closely with Cupertino-based MDEs in the development of above said processes. Partner with Global Supply Managers to develop new equipment from RFQ through factory implementation, and manufacture and deliver material to downstream supply chain nodes on time and on cost. You will work with Supplier Quality Engineers to drive yield improvement through analyses of part quality, defect pareto, and SPC. A heavy emphasis will be on working with suppliers to define and refine mechanical tooling and fixtures, and establishing process capability and readiness. Coordination of activities and direction through clear communication between the Asia and US-based teams, and vendors is a necessity. You may audit supplier secondary processes and assembly processes as well as support product phase builds from prototype through ramp and mass production. Provide leadership at manufacturing sites during development and product production ramp, and drive engineering issues to resolution Use data to drive process decisions, basic data analysis, DOEs, SPC, etc. Design best-in-class process based on cosmetic and drawing requirement, mapping out and document process flow and details which includes selecting processing equipments, designing corresponding fixtures/consumables/magazines/trays, initiating DOEs to find out the best machine setups, machining path and parameters, and finalizing the process solution from prototype stage to mass production stage. Define part tolerance and specifications by demonstrating process capability to Product Designers and Industrial Designers Own yield improvement actions and process change decisions based on statistical process control (SPC) data analysis. Identify, research, develop, and qualify premier equipment manufacturers and suppliers We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.