苹果Sales Area Manager - Small & Medium Business, Retail Customer Care

This role requires a strategic leader, who can develop talents, inspire teams, and has a strong understanding of the e-commerce marketplaces prevalence in Greater China. This candidate will be responsible for the day-to-day management of RCC team managers and specialists, as well as collaborating closely with various departments across Apple to deliver the best possible Apple experience to our customers, and effectively execute both new and existing programs. As a member of the RCC management team, the candidate should demonstrate exceptional cross-functional leadership abilities and a proven track record of driving excellence in assisted sales performance and customer & specialist satisfaction. The successful candidate will achieve results by fostering an environment that delivers outstanding customer experiences and enhancing the efficiency and effectiveness of the frontline specialist team. Responsibilities: - Lead a team of team managers and oversee the management of the specialists, empowering each team member to learn, grow, and achieve performance and developmental goals - Proactively analyze the e-commerce market trending, formulate the assisted sales strategy, and contribute to the the wider business plans, strategies and tactics - Drive business priorities and achieve performance goals by establishing, planning, and executing the operational strategy of the functional areas and the entire sales network - Partner with People partners and the operations team to plan and manage recruiting, training, developing, and retaining a diverse, high-performing team - Monitor customer satisfaction and the ‘Voice of the Customer’ to continuously improve the specialists’ ability to deliver excellence customer experience - Propose process improvements and recommend changes to tools/ policies and establishes procedures that affect the function - Participate in projects reviews including requirements gathering, able to identify opportunities as part of the solution and provide guidance to the team - Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. - Demonstrate Apple’s values of inclusion and diversity in daily activities - Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. - Take action to create a safe, respectful, and inclusive environment for all team members.

OverviewMicrosoft Advertising is a worldwide Sales, Marketing and Operations organization on the cutting edge of the digital advertising industry. Microsoft Advertising offers a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital space while contributing meaningfully to our purpose of innovating a new world of advertising possibilities to empower growth for all. Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle.  Who We’re Looking For  Microsoft Advertising is seeking a director of Sales Excellence to lead a team to drive operational excellence, deliver scalable solutions that empower sellers and partners, optimize investments and incentive plan for resellers, enable transformative strategies and accelerate growth for all channels. This seasoned leader will partner with the GM, China Advertising Sales and work in deep collaboration with leaders across Microsoft Advertising (Sales, Marketing, Business Planning, Commercial Strategy, Product, and Engineering) and critical partners in Finance, HR, and Legal to grow and scale the business. This leader will be an exceptional coach who leads with calm urgency, rigor, empathy, and the ability to balance between leading strategically and driving as an operator. The ideal candidate will be a power collaborator and influencer with a strong dot-connecting ability. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction. Responsibilities• Deliver revenue, ExTAC, and cost management goals across portfolio of solutions – while this is not a sales role, all leaders are accountable to these goals. • Partner with the GM of China sales to define and execute a sales and partner strategy across China domestic and outbound business, sales motions, partner incentive, sales and sales enablement to support our strategic priorities. • Help to shape and influence a seamless operating model that flows from Business Planning, Strategy, Operations to Product and Engineering. - as a partner to our Global Commercial Strategy and Operations (GCSO). • Design and governance of partner policy and incentive to align with revenue goals. • Ensure operational rigor and accuracy in quota settings for both sellers and channel partners. • Lead business transformation initiatives that modernize processes, ensuring agility and scalability. • Drive adoption of playbooks, and frameworks that improve productivity and customer engagement. • Set standards for sales execution, including leading and lagging indicators and govern with rigor. • Champion seller enablement programs, capability and skill building, Establish tracking and metrics review ROB and execute best-in-class practices with team. • Drive alignment with global GTM strategies and rhythm of business. • Invest in depth relationships with key internal partners and commit to ‘managing the business together’ across functional lines • Create an inclusive and accountable culture built on adopting growth mindset and work life integration. Encourage open and diverse conversations that lead to a culture of trust and growth, celebrate accomplishments • Model a commitment to giving and receiving feedback as a part of growth, reflection, and progress for the people and the business. • Act as a leadership voice and active ally to / participant in our MSA or wider Communities.

What You’ll Do This isn’t a traditional sales internship. You’ll operate at the intersection of deep tech and go-to-market strategy, working alongside solutions architects and product leads to help technical buyers understand how Alibaba Cloud solves their hardest challenges. You will: 1. Analyze customer architectures and map pain points (e.g., high inference latency, vendor lock-in, data silos) to Alibaba Cloud capabilities like Elastic GPU Service, PAI (Model Studio), or AnalyticDB 2. Research competitive landscapes across AWS/Azure/GCP—and articulate differentiated technical value (e.g., cost-performance ratio for LLM fine-tuning, multi-region disaster recovery SLAs) 3. Co-develop technical outreach content: from concise LinkedIn threads on cloud cost optimization to demo scripts for GenAI use cases 4. Participate in technical discovery calls with engineering teams—listening, synthesizing, and translating requirements into solution narratives 5. Contribute to internal knowledge bases used by global sales engineers (think: “How would you position ApsaraDB vs. Amazon Aurora for a fintech startup?”) You’ll be measured not by dials made, but by insights generated.

1-Commercial Support: Assist in KA pricing simulations, contract negotiations, and monthly profitability analysis to ensure sales targets are met. 2-Data Reporting: Consolidate and analyze sales data to deliver actionable insights and business reports that improve operational efficiency. 3-Performance Monitoring: Deep dive into profit structures, order fluctuations, and market trends to identify issues and propose solutions. 4-Account Growth: Assist in crafting KA strategies to drive healthy growth, customer satisfaction, and long-term stickiness. 5-Operations & Compliance: Execute sales compliance workflows, including security deposit management and accounts receivable (A/R) collections. 6-Project Coordination: Facilitate cross-departmental resources to ensure the successful delivery of key sales projects. 7-Decision Support: Utilize data tools to extract core business issues and provide logical reports for management decision-making. 8-Improve Efficiency：Actively participate in team meetings, contribute innovative ideas, and help optimize existing workflows to enhance overall team efficiency. Special Note: This position is part of the company’s Southeast Asia Talent Development Initiative. We are looking for candidates who are willing to complete an internship in China and prepared for long-term roles in Thailand, Philippines, Indonesia, Malaysia, or Vietnam upon successful conversion to full-time employment. Candidates with a strong passion for the Southeast Asian region and proficiency in Malay, Indonesian, Thai, Filipino, or Vietnamese are especially encouraged to apply.