苹果Technical Analyst - Insight Team
任职要求
Minimum Qualifications BS or MS in Computer Science, Information Systems, Data Science, or a related discipline; equivalent professional experience will be fully considered Communication: Native/fully fluent in Mandarin and highly proficient in English. Capable of translating complex technical findings into clear insights for both technical engineers and stakeholders Problem Solving: Exceptional analytical mindset with the ability to take incomplete or ambiguous information, form structured hypotheses, and drive issues to actionable conclusions. Data & Analytical Skills: Good SQL proficiency to extract, analyze, and validate complex datasets, coupled with solid experience in Excel or equivalent tools for foundational reporting. Experience: Proven track record in technical support (L2/L3), business analysis, or data analyst roles within a large-scale enterprise environment. Travel: Willingness and ability to travel (up to 20%) to various manufacturing locations across China. Preferre…
工作职责
You will work within a fast-moving operational team supporting one of Apple's most complex and business-critical data platforms. Your work directly enables the Apple engineering and operations teams that build every Apple product. - Own the end-to-end support lifecycle, from initial investigation and root cause analysis to final resolution - Translate technical findings into actionable insights for diverse audiences, including internal engineering teams and external manufacturing partners - Identify recurring issue patterns and collaborate with SRE and engineering teams to fix root causes rather than symptoms - Analyze and interpret data to build reports and visualizations that drive informed business decisions Develop and maintain documentation, including SOPs, process flows, and knowledge base content to empower the team
• Become the go-to expert and admin for Pigment – owning architecture, access, data loads, and integrations. • Build and maintain multidimensional models, scenarios, dashboards, and reports. • Ensure data integrity between Pigment and source systems (e.g., ERP). • Translate business needs into clear reporting solutions. • Deliver insights through visual dashboards and ad hoc analyses. • Process and system improvements: identify opportunities to streamline financial processes through automation and better use of technology.
1. 负责国际业务相关产品的规划与设计，深入理解业务需求，制定产品策略与路线图，推动产品迭代与落地，以支持业务快速增长； 2. 主导产品全生命周期管理，包括需求分析、原型设计、项目跟进及效果评估，确保产品高质量交付并持续优化用户体验； 3. 协同技术、运营、市场等多方团队，推进跨部门协作，确保产品目标与业务目标对齐，高效达成项目里程碑； 4. 跟踪国际业务领域市场趋势与用户反馈，分析竞品动态，持续进行产品创新与优化，提升产品竞争力； 5. 负责产品相关数据监控与分析，通过数据驱动决策，评估产品表现，并基于洞察提出改进方案； 6. 参与团队知识沉淀与流程建设，推动产品开发流程规范化，提升团队协作效率与专业能力； 7. 日常在英国伦敦办公室工作。
Hardware Program Execution: - Manage hardware components/subsystems through development phases: EVT → DVT → PVT → MP - Drive day-to-day program execution: schedule tracking, issue resolution, status reporting - Coordinate across mechanical engineering, electrical engineering, industrial design, and operations teams - Maintain program schedules, track milestones, and escalate risks to senior leadership - Support build events (EVT, DVT, PVT) - planning, execution, issue tracking, and learnings documentation Technical Coordination & Problem Solving: - Understand hardware architectures, mechanical designs, and electrical schematics for your component area - Evaluate design trade-offs with guidance from senior engineers and TPMs - Support technical discussions with ODMs and internal teams - ask clarifying questions, document decisions - Learn manufacturing processes: injection molding, die casting, PCBA assembly, final assembly - Contribute to DFM (Design for Manufacturing) and DFA (Design for Assembly) reviews - Track technical issues and coordinate resolution across teams Vendor & Partner Coordination: - Support ODM/CM day-to-day execution - track deliverables, follow up on action items, escalate blockers - Coordinate with component suppliers on schedules, specifications, and quality requirements - Participate in vendor meetings and document key decisions and action items - Build relationships with ODM/CM counterparts and learn cultural working styles Risk & Issue Tracking: - Identify and track hardware risks: design risks, tooling risks, supply risks, schedule risks - Support development of mitigation strategies with guidance from senior TPMs - Manage issue tracking and resolution - coordinate across teams, drive closure - Escalate critical blockers with clear problem statements and proposed solutions - Document lessons learned from build events and quality issues Communication & Stakeholder Management: - Provide clear, concise program status updates to engineering leads and management - Translate technical issues into business impact for non-technical stakeholders - Prepare program review materials and support senior TPM presentations - Build trust with engineering teams through follow-through and technical curiosity - Manage expectations and communicate trade-offs clearly