苹果Team Manager, Retail Customer Care
任职要求
Minimum Qualifications Experience working with human resources in areas pertinent to employee management such as performance, welfare and development Instill trust within the team and operate with a high level of integrity Communicate with excellence, and tailor your communication style to different audiences Develop others through mentorship, coaching, and effective feedback Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks Fluent in both English and Mandarin (speaking, reading, writing) Preferred Qualifications 5+ years experience in Sales, Retail, or Customer Care Center landscapes 2+ years of…
工作职责
- Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals - Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas - Capture the ‘Voice of the Customer’ to contribute to the customer insights, and to improve the specialists’ ability to deliver excellence customer experience - Assist with recruiting, training, developing, and retaining a diverse, high-performing team - Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate - Monitor post and real time customer interactions of Specialists through call/chat review and engage in appropriate follow up such as providing coaching and ensuring the quality of the customer interactions - Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn - Demonstrate Apple’s values of inclusion and diversity in daily activities - Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams - Take action to create a safe, respectful, and inclusive environment for all team members. - Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Team Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, helping ESM lead AI solution team, translate business needs & requirement into AI-driven product solutions, building BRDs and needle move the development of product/tool solutions, identifying more growth opportunity and put into scalable product design, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency. The ideal candidate will have demonstrated Product Management skills and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.
We are looking for a results-driven individual with retail experience to drive China-based strategic sellers to maximize their presence and business in Amazon Global marketplaces. The Account Manager will partner with strategic sellers, sales and product team, to grow sellers’ businesses on Amazon worldwide including identifying opportunities to maximize selection, driving feature adoption, monitoring seller’s healthy growth, performance, product quality, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. The account manager will own forecasting, monitoring, analysis and reporting on CN-based seller business. The successful account manager will: Work with strategic sellers to grow the selections to Amazon and their business with profit Work with strategic sellers to drive the feature adaption rate to drive the customer experience on Amazon Work with strategic sellers to achieve data quality standards and become an expert in using internal tools to achieve results Work with strategic sellers to drive the seller performance and product quality to ensure best customer experience Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession
BD Manager, AUTO East is responsible for teaming with the customer's IT Organization and business units to build strategic relationships across the account, articulating a clear vision and generating enthusiasm, while impacting all business groups. The rep is responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The BD will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. The BD will also work closely with international team supporting the customer in other regions to ensure consistent account strategy and execution Development of formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role.