苹果Quality Program Manager, Retail Customer Care

工作描述

Qualifications
Minimum Qualifications
5+ years of experience in a quality management or program management role within a contact center, e-commerce or customer service environment
Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
Adapt to changing environments, technology and processes
Drive for results with a high degree of determination 
Superb written and communication skills, including fluency in English, Chinese, and Cantonese
Strict adherence to company policy on confidential materials

Preferred Qualifications
Strong data visualization skills with experience using tools like Tableau to identify trends and draw actionable conclusions
Proven track record in end-to-end customer journey design and leveraging AI capabilities to elevate customer experience
Excellent communication and presentation skills (written and verbal), with the ability to clearly communicate complex information to diverse audiences, including stakeholders at various levels
Strong critical thinking and problem-solving skills, wi…