苹果GC QPM(Quality Program Management) Manager, Retail Customer Care

工作描述

任职要求
Minimum Qualifications
• 5+ years of experience in a quality management or program management role within a contact center or customer service environmentProven experience in hiring, coaching, and developing high-performing teams
• Fluency in English and Mandarin (written and verbal) is required.
• Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals
• Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• Strict adherence to company policy on confidential materials
• Makes space to listen, learn, and amplify diverse pe…