苹果GC QPM(Quality Program Management) Manager, Retail Customer Care
任职要求
Minimum Qualifications • 5+ years of experience in a quality management or program management role within a contact center or customer service environmentProven experience in hiring, coaching, and developing high-performing teams • Fluency in English and Mandarin (written and verbal) is required. • Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals • Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance • Adapt to changing environments, technology and process…
工作职责
As the Manager for the QPM team in Greater China, you will be responsible for leading and developing a talented team of Quality Program Managers. You will provide coaching and development opportunities to enhance team skills and performance, while fostering a collaborative and supportive team environment. In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will translate the regional quality strategy into actionable plans for the GC market, ensuring that our quality initiatives are tailored to local customer expectations and business needs. You will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This is an exciting role with an opportunity to greatly impact the customer experience at Apple while working in a supportive team environment.
The Alipay+ solution architect team is fronting the promotion and realization of Alipay+ solutions by onboarding financial institutions and mobile payment providers globally. The Solution Architect (SA) role is responsible for leading key strategic activities such as Integration Solution Architecture creation and presentation as well as projects' implementation and maintenance. This role provides leadership for the activities such as Solution Optimization, Integration Detail reviews, Technical Design reviews, Project Plan reviews, and Impact Analysis reviews. Working closely with the BD, PD and Dev team to continuously improve the Alipay enterprise platform and continuously improve the end to end product experience. What you’ll do: - Conduct technical workshops with mobile payment partners and acquirer partner, understand partners' current architecture and produce Alipay+ integration solutions - Drive Alipay+ end-2-end implementation and integration with both acquirer/mobile payment partners and internal cross-functional teams - Deepen the technical collaboration with acquirer/mobile payment partners and provide best practices and technical recommendations to improve Alipay+ user experiences and payment success rate - Grow Alipay+ ecosystem by collaborating with 3rd party solution providers in the market and bring value-added services to the merchant and mobile payment users - Continually improve Alipay+ solution via local implementation experiences and learning, and accumulate best practices for cross country implementation
Sr. Product Marketing Manager( AI/ML) Amazon Web Services , a subsidiary of Amazon.com, is seeking a talented Product Marketing Manager for driving data-driven products in the cloud computing adaption journey with Internet companies, Enterprise, Startups, and Developer communities’ area in China. This is a unique opportunity to play a key role in an exciting, industry-leading technology business. Product marketing is the critical role of acting as the Voice of the Customer to the company, communicating the product value to the market. The inherent business demand of this position is to drive customer engagement, facilitate marketing program along with the product lifecycle. The Product Marketing Manager is a not only technical but also strategic position. The position will be a key driver who can drive the data-driven services adoption of internet companies, traditional Enterprise, Startups, Developer communities’ IT environment. It means the position needs to have the ability to communicate with IT professionals, business executives, developers, IT Ops and data scientist/ data engineers. In addition, the product marketing manager needs deep understanding of cloud computing technologies, particularly database, big data, AI/ML, IoT. Since the pace of innovation of cloud computing is so quick, the person should be willing to catch up with new technologies and use-cases proactively. Role and Responsibilities • Design and Deploy the AWS Generative AI go-to-market(GTM) strategy into marketing programs to accelerate the service adoption • Drive and lead new service launch programs to strengthen AWS thought leadership and technology awareness • Developing marketing tools and campaign assets to attract new prospect and customers to generate product demands and marketing leads • Build and strengthen the influencers’ community to generate businesses in the Enterprise, Startups, and Developer communities. • Work closely with AWS service teams, Service Specialist, PR, and other marketing managers to ensure the AWS message is reaching a broad audience via events, seminars, webinars, and other GTM activities. • Build an effective evangelism content plan to drive awareness, adoption, and usage of the AWS platform. • Co-work with key persons in the appropriate partners to make new IT trend. • Travel, as necessary to execute marketing initiatives.