苹果GC QPM(Quality Program Management) Manager, Retail Customer Care
任职要求
Minimum Qualifications
• 5+ years of experience in a quality management or program management role within a contact center or customer service environmentProven experience in hiring, coaching, and developing high-performing teams
• Fluency in English and Mandarin (written and verbal) is required.
• Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals
• Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• Strict adherence to company policy on confidential materials
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and commitment
Preferred Qualifications
• Solid understanding of quality principles and approaches including but not limited to customer journey mapping, process Improvement methodologies and data analysis
• Experience managing quality for both internal teams and outsourced vendor partners
• Education & Experience: Bachelors degree or equivalent experience工作职责
As the Manager for the QPM team in Greater China, you will be responsible for leading and developing a talented team of Quality Program Managers. You will provide coaching and development opportunities to enhance team skills and performance, while fostering a collaborative and supportive team environment. In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will translate the regional quality strategy into actionable plans for the GC market, ensuring that our quality initiatives are tailored to local customer expectations and business needs. You will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This is an exciting role with an opportunity to greatly impact the customer experience at Apple while working in a supportive team environment.
1.基于Android Runtime Heap内存管理根据场景进行优化，实现GC最少阻塞UI线程，降低GC引起的掉帧与卡顿 2.针对前台应用以及关键线程依赖的大锁，在虚拟机层设计统一的优化方案，最小化UI线程对锁的依赖 3.熟悉内核内存管理机制，构建虚拟机到内核统一的维测体系和模型 4.跟踪和调研行业虚拟机最新的优化技术，可以快速的导入产品
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