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ASMLSouth Cluster Manager

社招全职Customer Support地点:深圳状态:招聘

任职要求


Job Mission:
Safety
People development
Organization efficiency
Global operational field performance
Cost performance for operational tasks
Financial budget for specific site


Job Description

Key Responsibilities:
Strategy: Create, communicate and execute aligned and inspirational mission, vision, values and strategy for specific organization Customer
Be voice of customer to drive customer intimacy and structured solution to address customer problems
Drive Account team service strategy and ensure appropriate SLA”s are in place
Be recognized, trusted and dependable partner in scheduled and ad-hoc customer meetings
Manage customer escalations (toward customer and ASML management)

Financial: contribute to ASML profitability:
Meet SLA at designated cost (standard cost) across multiple sites
Drive efficiencies on headcount, part, logistics / organization across multiple sites to meet target cost roadmap and long-term cost ambitions

Process: Follow, create and enhance processes upon actual circumstance , initiate/ implement projects for continuous improvement

Operation: Drive standardization of operations across clusters, ensuring consistency and efficiency in customer service delivery. Implement best practices and benchmarks to optimize performance metrics.

Product:
Ensure delivery of agreed performance targets to specific customers in China
Drive feedback improvement process for products and solution roll-out
Provide quality inputs into new system and (service) product designs
Look for opportunities for new products or services for ASML

Safety: Manage/monitor safety of employees ( including visitors) in working place ( Office, Customer Fab, Travel. etc.)

Planning & Complexity:

Manage multi customer, long term geographically dispersed, from small to large customers in a dynamic customer environment. High growt…
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工作职责


N/A
包括英文材料
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