亚马逊Sr. Customer Success Manager, Product Compliance
任职要求
基本任职资格 - Experience in program management, tech program management, or related fields - - AI Savvy 优先任职资格 - Experience within e-commerce or Retail fields - 8+ years of compliance, audit or risk management experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and…
工作职责
•Execute detailed tasks of various cross-functional and cross-team initiatives to drive launch and keep a program running, include but not limited to: gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, goal setting, develop milestones and launch schedule to ensure timely and successful delivery of the project/program. •Actively participating in programs throughout their lifecycle from program planning, implementation, Selling Partner engagement, result delivery and tracking, as well as continuous program operation efficiency improvement. •Actively seek solutions through logical reasoning and data interpretation skills, identify trends to spot for opportunities and blockers. Apply sound judgement to escalate on a timely manner, be able to articulate and communicate issues as well as status in a concise manner. Devise improvement suggestions targeting needle mover and shaker, and bring value added opportunities to Amazon compliance programs and products. •Measure and report program/product improvements through feedback received from all stakeholders, evaluate possible impact of changes and set-up mechanisms to audit impact and perform necessary course corrections where needed to meet compliance/business objectives. •Evangelize on Compliance requirements, Amazon programs and products through effective, clear and professional written and verbal communication. •Work with CN/Global partners to collect and understand upcoming changes from a legislative/business standpoint, and lead or support implementing these changes. Dive deep from a Selling Partner angle to learn the details, anticipate possible impacts or blockers and respective turnaround solutions, to better serve Selling Partners. •Demonstrates excellent time-management skills and the ability to work independently with good prioritization while leveraging departmental resources, policies and procedures. •Maintain outstanding performance metrics such as quality, productivity and program goals. •Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. •Maintain internal and external relationships in order to build unique experiences and stay alerted and think creatively to recommend any new opportunities or ideas.
Product Strategy & Development * Own the product vision, strategy, and roadmap for AI-powered Seller Education experiences. * Identify and prioritize learning opportunities across the seller lifecycle (e.g., onboarding, growth, compliance, optimization). * Design and launch AI solutions (e.g., adaptive learning, content recommendation, conversational tutors) that improve learning outcomes and engagement. * Drive measurable improvements in Seller learning efficiency, satisfaction, and business impact. * Lead continuous product improvement using experiments, data insights, and qualitative feedback from Sellers and stakeholders. Technical Leadership * Partner with data science and engineering teams to design, build, and scale AI/ML and LLM-based learning features. * Define clear technical requirements, success metrics, and guardrails for AI-powered education workflows. * Oversee end‑to‑end product development cycles, from discovery and design through implementation and launch. * Promote data-informed decision making and experimentation across all product initiatives. Stakeholder & Program Management * Lead cross‑functional collaboration between product, program, tech, content, marketing, and operations teams. * Communicate product strategy, roadmap, and results to senior leadership, highlighting trade‑offs and impact. * Drive alignment and change management across CN and global teams to scale adoption of AI‑powered learning solutions. * Influence internal and external partners to co‑create high‑quality, localized, and relevant learning experiences for Sellers.
Product Strategy & Development - Own the product vision, strategy, and roadmap for AI products in compliance domains - Identify and prioritize high‑impact opportunities - Design and launch AI-powered solutions that reduce friction and improve Seller experience - Drive measurable improvements in efficiency, automation, and decision quality - Lead continuous product optimization using experimentation, data insights, and user feedback. Technical Leadership - Partner with data science and engineering teams to design, build, and scale AI/ML and LLM-based solutions. - Define clear technical requirements, success metrics, and guardrails for AI-powered features and workflows. - Oversee end‑to‑end execution cycles, ensuring on‑time delivery, reliability, and strong business outcomes. - Champion data‑informed decision making across product initiatives, leveraging experimentation and A/B testing where appropriate. Stakeholder Management - Lead cross‑functional collaboration between central product/program teams, tech teams, operations, legal/compliance, and external partners. - Communicate product strategy, roadmap, and impact clearly to senior leadership, including trade‑offs and decision rationale. - Drive alignment and change management across CN and global teams, ensuring scalable adoption of AI solutions. - Influence stakeholders at multiple levels to remove roadblocks and accelerate delivery.
We are seeking a dynamic Manager to drive the success of Lazada Sponsored Solutions across Southeast Asia, covering Thailand, Vietnam, Philippines, Indonesia, Singapore, and Malaysia. In this role, you will craft data-driven strategies, advise cross-border sellers, and lead go-to-market initiatives for new product solutions—all aimed at maximizing the impact of our digital advertising platform. The ideal candidate combines strong product management, data analytics, and B2B marketing skills with an in-depth understanding of platform-based and digital advertising business models. You will play a pivotal role in promoting the adoption of Lazada Sponsored Solutions and driving growth for our e-commerce ecosystem. If you are passionate about leveraging data and innovation to fuel e-commerce success, we invite you to join our team and make a significant impact in the region. Responsibilities: • Develop and execute B2B product strategies and marketing campaigns designed to boost seller engagement and success. • Craft compelling product positioning and narratives that resonate with our target customers and set our solutions apart in Southeast Asia. • Clearly articulate the unique value propositions of Lazada Sponsored Solutions to both internal and external stakeholders. • Lead the creation of engaging and informative marketing content across assigned product domains and projects. • Manage end-to-end product launches, ensuring consistent communication with all stakeholders and timely delivery of key deliverables. • Drive successful B2B marketing campaigns primarily through our owned channels. • Monitor key performance metrics and analyze data to uncover growth opportunities. • Conduct thorough market research to identify target seller segments, understand their needs, and analyze relevant product use cases. • Develop detailed seller personas to inform product positioning and messaging strategies. • Collaborate with the account management team, providing them with the insights and tools necessary to effectively promote Lazada Sponsored Solutions. • Oversee critical B2B marketing operations, including governance and traffic generation, to support overall campaign success.
1、主要负责渠道成本及支付体验SR目标，包括数据分析、成本对账、策略制定及推进落地执行等 2、负责渠道接入项目从商务、BRD到项目落地全流程管理。 3、负责渠道优化项目从用户声音分析、调研分析、BRD到项目落地全流程管理，聚焦到重点渠道链路优化。 4、渠道费用对账及付款流程。 5、大促支付保障及日常支付问题应急响应及处理。 1、Mainly responsible for the payment SR and channel cost objectives, including data analysis, cost reconciliation, strategy formulation, and promoting implementation. 2、Responsible for the full process management of channel integration projects from business affairs, BRD to project implementation. 3、Responsible for the full process management of channel optimization projects from user feedback analysis, survey analysis, BRD to project implementation, focusing on optimizing key channel paths. 4、Channel cost reconciliation and payment process. 5、Major promotion payment guarantee and daily payment problem emergency response and handling.