亚马逊Partner Solutions Architect, Partner Solutions Architect

- As a key member of the technology team, ensure success in building secure applications, software and services on the Selling Partner API. - Ensure existing and emerging Selling Partner API solutions comply with Selling Partner API acceptable use policies, security standards, and best practices. - Accelerate business outcomes by developing technical products that accelerate secure API development journey such as reference architectures, code samples etc. - Provide technical support and architectural guidance for security controls to API-developers. - Write code samples, tutorials, white-papers and technical articles for our developer community, capturing and sharing the best practices for security - Work with customers to understand how they are using our API services, and provide feedback to development teams - Act as a technical liaison between customer, support & engineering, and business teams A day in the life The Solutions Architect team supporting the Selling Partner API (SP-API) is responsible for helping external developers, ISVs, and partners successfully build API applications. In a typical week, you will engage with multiple customers—guiding them through API best practices, authentication workflows, and scalable integration patterns across Orders, Catalog, Fulfillment, and Notifications APIs. You will earn their trust and show them the art of the possible, educating partners on automating inventory management, streamlining order processing, and building seamless selling experiences. Partnering with internal Amazon teams and leveraging deep knowledge of SP-API capabilities, you'll craft reliable, compliant solutions that address our partners' unique business challenges. As part of our team, you'll have the opportunity to continuously learn and innovate daily.

- Hire, on-board, train, and develop new Solutions Architects and Solution Architecture Managers; you should be an exceptional builder of great people. - Coach Solutions Architects to conduct one-to-few and one-to-many technical sessions so they can transfer deep technical skills to customers who are considering or using Selling Partner API - In partnership with partner management teams, formulate and execute a partner-focused strategy to drive adoption of Selling Partner API - Guide and prioritize the development of white-papers, data sheets, and other high-value customer facing guidance and best practices. - Own the technical strategy that will increase customer value and adoption of well-architected Selling Partner API solutions across Solution Providers. - Drive Solutions Architecture initiatives across multiple geographies. - Act as a conduit and liaison between partners, service engineering teams and support.

We are seeking a dynamic and results-driven team manger to own and scale our global partner service management function supporting Alipay+, which is the unified wallet gateway, connecting global merchants to a wide variety of payment methods used by billions of mobile users through a single integration. Consumers can pay using their preferred method, merchants can engage more customers with AI‑powered digital solutions and tailored rewards, and mobile payment providers can harness our advanced wallet tech to build the next generation of super apps — creating a seamless, innovative ecosystem for all. This role is pivotal in ensuring the healthly operational performance in the partner lifecycle. You will be the strategic owner of the partner operations management, partner service solutions and drive operational excellence, co-create value, and enhance the overall client experience through our partnership ecosystem. Key Responsibilities: ● Team Leadership & Development: Build, mentor, and lead a high-performing team of partner servcie account managers. ● Strategic Partnership Management: Lead the team to serve as the primary interface and escalation point for our partners, ensuring seamless collaboration and deep alignment on strategic goals/go-to-market strategy. ● Service Excellence & Governance: Define, monitor, and manage the end-to-end service level agreements (SLAs), operational performance, and joint business reviews. ● Client-Centric & Product-Led Strategy: Lead the team to champion the partner's and end-client's experience. Partner internally with Product and Engineering teams to drive the development of self-service tools and automated platforms, empowering partners and reducing manual toll. ● Operational Resilience: Lead the team to proactively identify, mitigate, and resolve critical operational issues, ensuring high availability and reliability of cross-border payment services. ● AI-Powered Innovation: Lead the team to identify and leverage opportunities to integrate AI and machine learning into partner operations for proactive monitoring, churn prevention, and data-driven insights. ● Cross-region Coordination: Masterfully navigate and align priorities across diverse teams including our collaborative teams and external partner organizations to deliver integrated operational solutions.

• As a Solutions Architect, you will work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. • You operate as a trusted advisor for customers. The best interests of the customer will shape the guidance you provide. You work backwards from their priorities and find inventive ways to add value with solutions utilizing AWS and its Partners’ technology. • You capture and share the voice of the customer to influence the roadmap of new features and services for AWS. You use your customer understanding to participate the creation or updates of technical content and reference architectures (e.g. white papers, code samples, blog posts). • Evangelize and educate about AWS technology (e.g. workshops, user groups, meetups, public speaking, online videos or conferences). To be successful in this role you need to be passionate about ISV and cloud architectures. You are a builder with genuine curiosity about how technology can support your customers’ business models and objectives. You are a lifetime learner that develops areas of depth in technical domains relevant to your interests and your customer's outcomes. A day in the life The Solutions Architect team at AWS is responsible for helping customers successfully implement cloud technologies. In a typical week you will meet multiple customers and you will collaborate with them on designing and operating well-architected solutions. You will earn their trust and show them the art of the possible, educating them around the capabilities of AWS. Partnering with internal teams and experts, leveraging a deep knowledge of our tools and products, you’ll craft highly-scalable, flexible, and resilient cloud architectures that address our customers’ business problems. As part of our team, you’ll have the opportunity to continuously learn and innovate daily.