亚马逊Operations Specialist, GXD Ops, Global Logistics
任职要求
基本任职资格
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English
- Experienced in skillful communication across all levels and functions, e.g., senior management team, peers, suppliers, vendors, and clients
- Excellent problem-solving, task prioritization, follow-up, and quick learning skills
- Strong analytical skills with the ability to effectively analyze and interpret information, and solve problems efficiently, including reviewing alternatives to determine advantages and associated risks
- Proficient in Excel and other data analysis tools, including advanced knowledge of formulas and pivot tables
优先任职资格
- Experience in vendor (3PL) management
- Experience in freight fo…工作职责
At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is driving business growth through its strong global supply chain capabilities. With expanding cross-border business and team growth, we are seeking a Node Operations Specialist to help manage global cross-border operation nodes originating in China and other regions, a key initiative in our global supply chain network. This role is within the Global Logistics organization. We are looking for talent with experience and knowledge in the cross-border logistics industry, proven ability to manage and drive warehouse service partners to achieve or exceed goals and expectations, strong analytical capabilities, exceptional communication, and project management skills. The ideal candidate should have a can-do attitude and ability to solve problems independently while dealing with ambiguity, obstacles, and time constraints. Safety, quality, customer experience, and productivity/efficiency will be key focus areas. As a Node Operations Specialist, you will be responsible for supporting operations management at origin (China and other regions) including: 1) Managing warehouse service provider (3PL) performance through pre-defined mechanisms to track and investigate exceptions, implement solid actions, and standardize processes to ensure sustainable, data-driven results. 2) Collecting and preparing data and reports, including KPIs and other in-process indicators, providing full visibility to the team. 3) Designing and establishing efficiency reporting mechanisms continuously based on business needs and driving data quality. 4) Conducting data deep dives and driving continuous improvement with support from the operations manager to enhance overall supply chain efficiency. 5) Collaborating with the business intelligence team on QuickSight report design and data validation, supporting team data requirements.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is now driving its business growth up with its strong global supply chain capability. With the growing cross border business and team expansion, we are seeking for an Operation Manager to manage the global cross border operation node originated at China and South-East-Asia, which is one of the key initiatives in the whole global supply chain network. This role is under Amazon Global Logistics organization. We are looking for the talent with experiences and knowledge in cross border logistic industry, proven ability to manage and drive our operation partner and 3PL service providers to achieve or exceed the goal and the expectations, sufficient analytical / exceptional communication and project management skills, and good lean mindset to drive process improvement. This individual shall have a CAN-DO attitude and an ability to solve problems independently with ambiguities, obstacles and time bounded. Safety, Quality, Customer Experience and productivity/efficiency will be the areas that individuals always need to focus on. As an Node Specialist, you will be responsible for managing operations at origin including: 1. Manage the day to day production with local warehouse service providers and other Amazon stakeholders, fix the issues quickly and effectively. 2. Manage the supplier (3PL) performance, define, build up and keep fine-tuning management mechanism to track and deep dive on any exceptions, take solid actions and standardize the process to make sure sustainable results can be delivered. 3. Design and set up realistic and stretching goal and KPI metrics, keep tracking and drive efficient actions. 4. Drive continuously improvement as process expert to help to improve overall supply chain efficiency. 5. Lead / coordinate programs / initiatives proactively with cross function team, and finally to support the customer experience improvements.
1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans 2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots 3. Real-Time Monitoring & Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area 4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements 5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks
1、建立商品价格标准，制定价格管理策略，包含价格准入、比价跟价、价格表达等，树立平台价格形象，提升用户价格满意度； 2、从用户需求出发，定义核心品类、核心商品，通过价格运营，提升其价格竞争力； 4、建设价格运营流程与机制，建立与之匹配的抓手，以及相应产品能力，推动协同团队和商家在价格建设中执行落地； 5、关注行业趋势，保持行业视角，了解同行价格策略，掌握潜在价格威胁，能够做出有效应对策略。
1. Manage end-to-end reconciliation and payment processes with grocery merchants 1.1 Ensure timely billing, issue resolution, and payment cycles 1.2 Track exceptions and work with internal teams and merchants to close gaps 2. Internal Process Optimization 2.1 Map, document, and improve internal workflows related to finance operations 2.2 Identify inefficiencies and propose clear, actionable process improvements 2.3 Coordinate with legal, finance, and commercial teams to ensure compliance 3. Cross-Team Collaboration 3.1 Act as a finance operations liaison between business, product, tech, and data teams 3.2 Support the launch of new merchant models by designing scalable finance ops solutions 3.3 Provide operational insights to support decision-making across functions 4. Product and System Enhancement 4.1 Collect and define business requirements for finance-related system improvements 4.2 Partner with product managers and engineering to co-design billing tools and dashboards 4.3 Drive long-term solutions to recurring operational issues