亚马逊Program Manager, RBS

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, eCommerce platforms, web services for developers. Amazon's Cross Border business provides customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. Cross Border business simplifies the cross border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Cross Border team’s vision is to empower customers to “Stay Local, Shop Global” with an objective to improve cross border customer experience and maximize the revenue potential of cross border ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale. In 2025, RBS Cross Border team is establishing a new charter for cross border expansion in non-footprint countries (where Amazon has no direct retail presence), to enable customers to access our unique selections through their preferred shopping experiences. RBS Cross Border team is looking for a Program Manager, who will establish the management framework of Selections Health, establish new tasks to improve selection health and drive selection conversion on external store. Key Performance Areas: - Program plan and delivery management independently in a dynamic environment - Influence stakeholders and drive alignment on program priorities, goals and roadmap - Identify new opportunities to initiate sub-programs - Influence upstream teams' priorities and roadmap - Make trade-off decisions and understand when and how to escalate appropriately - Develop solutions and lead implementation - Advocator and practitioner of using technology to solve business problem. - Mentor junior team/project members

• Responsibility for defining and driving functional/business goals. • Forming and managing cross-functional project teams to drive key programs for our customers. • Building a data-oriented culture, adoption of technology solutions and process improvement projects to achieve business goals. • Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination. • Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc. • Designing and developing relationships with senior stakeholders. • Ensuring high quality standards for interviewing and hiring employees at all levels of the organization. • Owning specific people programs on coaching and development and team engagement. • Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

• Lead a team of 10 Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. • Manage end to end goal setting for team to align with organizational goals. • Build strong relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. • Leads recruiting and hiring efforts across direct team and broader organization. • Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants. • Monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.

• Lead a team of 10 Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. • Manage end to end goal setting for team to align with organizational goals. • Build strong relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns. • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. • Leads recruiting and hiring efforts across direct team and broader organization. • Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants. • Monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.