亚马逊Program Manager, RBS

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, eCommerce platforms, web services for developers. Amazon's Cross Border business provides customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. Cross Border business simplifies the cross border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Cross Border team’s vision is to empower customers to “Stay Local, Shop Global” with an objective to improve cross border customer experience and maximize the revenue potential of cross border ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale. In 2025, RBS Cross Border team is establishing a new charter for cross border expansion in non-footprint countries (where Amazon has no direct retail presence), to enable customers to access our unique selections through their preferred shopping experiences. RBS Cross Border team is looking for a Program Manager, who will establish the management framework of Selections Health, establish new tasks to improve selection health and drive selection conversion on external store. Key Performance Areas: - Program plan and delivery management independently in a dynamic environment - Influence stakeholders and drive alignment on program priorities, goals and roadmap - Identify new opportunities to initiate sub-programs - Influence upstream teams' priorities and roadmap - Make trade-off decisions and understand when and how to escalate appropriately - Develop solutions and lead implementation - Advocator and practitioner of using technology to solve business problem. - Mentor junior team/project members

RBS team is looking for a Program Manager, who will establish the management framework of Deal/Merchandising, establish new tasks to drive business growth and reduce cost. Key Performance Areas: - Program plan and delivery management independently in a dynamic environment - Influence stakeholders and drive alignment on program priorities, goals and roadmap - Identify new opportunities to initiate sub-programs - Influence upstream teams' priorities and roadmap - Make trade-off decisions and understand when and how to escalate appropriately - Develop solutions and lead implementation - Advocator and practitioner of using technology to solve business problem. - Mentor junior team/project members Basic qualifications - 3+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements - Experience in complex problem solving, and working in a tight schedule environment - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Excellent English and Mandarin Chinese written and verbal communication skills Preferred qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience working cross functionally with tech and non-tech teams - knowledge about search engine or experience in product search optimization

About the Role As a Manager, Account Management in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultant Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. A day in the life Responsibilities Include: · Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.

• Lead a team of 10 Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. • Manage end to end goal setting for team to align with organizational goals. • Build strong relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. • Leads recruiting and hiring efforts across direct team and broader organization. • Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants. • Monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.