亚马逊Compliance Manager ONT, Global Solutions and Risk Compliance (GSRC)
任职要求
基本任职资格 - Graduate in any stream - Experience: Minimum 4 years in managing people, interacting with customers or stakeholders - Minimum 2 years in independently managing a function - Responsible for performance and development of a downstream team of at least 15 to 20 people in operations - Strong Analytical ability with good verbal and written business communication - Excellent written and verbal communication skills in English 优先任职资格 - Qualifications: Graduate in any stream - Overall work experience of minimum 6 years - Strong Analytical ability Good in verbal and written business …
工作职责
A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to – • Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand. • Contributes to goal settings for direct team members in lines with process goals. • Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews. • Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required. • Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams. • Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance. • Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers. • Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary. • Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills, expanding team capabilities which provide growth opportunities for future leaders. • Ensure direct team members adhere to their schedules by punching in and out on time daily, accurately tracking their activities as productive or non-productive and applying leaves on the amazon portal to avoid impact to Utilization and productivity. • Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement.
• Supports the adoption of business-led compliance rhythm, implements global compliance initiatives. • Defines the framework (e.g. controls), scope, and definition of the testing and makes adjustments and updates in coordination with the monitoring program owner, reviews and leverages quarterly testing results and metrics to ensure accuracy, reviews and ensures business accountability for remediation plan and execution. • Facilitates and lands key monitoring processes, participates in annual risk assessments and ensures local management and partners are taking appropriate actions and controls are functioning appropriately. • Identifies and reviews Sales Deal Execution (SDE) risks and issues both at the end customer and in the partner ecosystem, identifies SDE risks and implements appropriate controls. • Partners with the business to ensure meaningful and robust vetting of third parties, defines appropriate and practical level of control based on risk, oversees timely completion of controls with OCP, Partner Development Manager (PDM), or Services as applicable. • Leverages the full spectrum of available training and trains the local business champions. • Facilitates policies and processes by reviewing, developing and managing the delivery of compliance trainings. • Leveraging AI and automation tools where possible to:• Perform data analytics and actionable insights to focus compliance efforts on the highest risk areas. • Simplify, automate or eliminate activities to help the business achieve greater efficiency. • Identify and address emerging or geo-specific risks. • Support and engage with Internal Audit and help management develop issue remediation plans and facilitate closing issues.
1. 采购自审程序设计与执行：设计与执行基于风险的自审程序，覆盖端到端采购流程，通过数据分析识别控制缺陷、政策违规、舞弊风险及效率提升机会，记录发现项及改进建议并跟踪整改进展；2. 审计协调与联络：担任采购团队与内审或外审团队之间的唯一对接人，协助审计规划、范围界定、证据收集及访谈安排，将技术性采购流程转化为符合审计要求的文档，确保审计发现项得到及时解决；3. 合规框架建设：根据内外部变化更新采购合规政策，开发工具监控合规关键绩效指标，向采购人员提供合规要求及道德标准的培训；4. 报告与持续改进：编写关于审计结果、风险敞口及控制有效性的管理层报告，推动合规控制自动化项目。
Based in Luxembourg, this individual will be part of a growing and dynamic EMEA Compliance team supporting Ant International business. The ideal candidate will be a detail-oriented, hard-working, confident self-starter with strong interpersonal, project management and organizational skills, experienced in regulatory compliance in the payments or financial services industry, and with demonstrable ability to effectively and proactively engage and partner with the business in a fast-paced and engaging environment. The person for this position will work closely with other stakeholders, including legal, risk management functions, AML professionals, and business and operations teams of Ant International. The position holder is the focal point within the Ant International business units for the oversight of all activities relating to the management of regulatory compliance and providing support and guidance to the Board and senior management to ensure that the regulatory compliance risks are adequately managed. Main responsibilities include: - Providing assurance to the senior management that regulatory compliance risks are managed effectively within the licensed entity; - Formulating and reviewing policies and procedures to ensure regulatory compliance with all relevant laws, regulations and group policies; - Identifying regulatory compliance risks and establishing effective controls; escalating potential regulatory and policy breaches and conduct issues to senior management; - Monitoring of regional regulatory and law changes, performing regulatory impact assessments and leading regulatory implementation projects to ensure that all relevant stakeholders are advised and in full compliance with these requirements; - Overseeing the outsourcing framework ensuring compliance with the regulatory requirements; - Managing the annual Compliance Monitoring Plan and the relevant thematic reviews; - Providing regulatory advice to the Business teams in relation to the launch of new products and services; - Supporting the regulatory reporting process; - Supporting key regulatory projects of the EMEA Compliance team; -Working closely with other internal control functions to ensure overall compliance with all applicable regulatory requirements.