西门子Compliance Manager

1. Develop, implement, and maintain compliance strategies for 3PL partners and riders in line with local regulatory requirements. 2. Monitor and ensure 3PL partner compliance with Emirates regulatory standards (e.g., RTA) and company policies. 3. Perform risk assessments and audits to ensure adherence to internal and external compliance standards. 4. Collaborate with legal and operations teams to develop and update company compliance policies. 5. Provide training to 3PL partners on compliance matters and regulatory updates. 6. Maintain strong relationships with relevant regulatory bodies and government agencies to ensure the company stays aligned with new regulations. 7. Monitor industry trends and competitor practices to ensure the company’s compliance practices are up to date. 8. Manage communication with regulatory bodies and ensure compliance reports are submitted on time. 9. Complete any other tasks assigned by the manager related to compliance.

• Manage Thai product compliance operation teams and processes to ensure effective workflow. • Implement best-in-class processes and practices for maintaining and exceeding productivity, quality, and service level agreements. • Actively and continuously improve workflow and resource management to ensure effective use of resources and adherence to service level agreements. • Develop resource and hiring plans to ensure we acquire the right number of qualified personnel who can onboard in a timely manner. • Provide focused feedback loops for teams based on performance and quality data. Develop and reward strong performers. • Analyze key business levers to identify trends and proactively take action to improve efficiency and quality. • Work with tech teams to articulate and prioritize feature needs for systems and tools. • Recruit top-quality employees. Develop employees and their skill sets to expand team capabilities and provide growth opportunities for future Amazon leaders. • Lead or participate in local and global projects.

A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to – • Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand. • Contributes to goal settings for direct team members in lines with process goals. • Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews. • Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required. • Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams. • Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance. • Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers. • Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary. • Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills, expanding team capabilities which provide growth opportunities for future leaders. • Ensure direct team members adhere to their schedules by punching in and out on time daily, accurately tracking their activities as productive or non-productive and applying leaves on the amazon portal to avoid impact to Utilization and productivity. • Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement.

Formulate and review HR policies, guidelines and procedures to ensure compliance with regulatory requirements. Provide support for (take lead and coordinate) various compliance projects and audit exercises to guarantee the organization's HR practices meet all legal and regulatory standards. Lead the development and revision employment policies and procedures, compliance trainings, supporting resources, etc. in alignment with local legislation, regional business needs and global strategies. Stay current with developments in HR-related laws and regulations and make certain that the organization's policies remain up-to-date and compliant. (Remain informed on local policy, trends and updates to legislation, recognizing the impact to current policies and procedures, and taking the appropriate partners to remain compliant and/or get ahead of any trends in legislation.) Review, communicate and action opportunities identified from compliance reporting, monitoring and assessments, including follow-up action to drive accountability around the completion of mandatory compliance trainings and acknowledgements. Respond to employment policy and compliance inquiries and consult on escalated policy and compliance related employee relations matters. Work Location: China-Shenzhen | Hong Kong