亚马逊Senior Technical Account Manager - GPU (北上广深)
任职要求
基本任职资格 - 5+ years in cloud technical support, solutions architecture, or customer success management, with at least 3 years of hands-on experience in GPU/accelerated computing platforms. - In-depth understanding of GPU instance families (e.g., AWS G/P/H series) or similar offerings from other cloud providers, AMI/driver/CUDA/container compatibility management, and cloud storage/network performance tuning (e.g., S3 I/O, EBS/Instance Store equivalents, preprocessing pipelines). Proficient in scheduling GPU workloads with EKS or equivalent Kubernetes-based orchestration services, including node pool tiering, resource quotas, elastic scaling, and auto-recovery strategies. Experienced in multi-GPU/multi-node distributed computing (NCCL, topology awareness, tensor parallelism, pipeline parallelism) with expertise in communication optimization for large-scale AI training and inference. - Skilled in PyTorch/TensorFlow performance analysis and optimization, including DataLoader tuning, mixed precision, operator fusion, and inference acceleration toolchains (ONNX, TensorRT, CUDA Graphs). - Experienced in cost and capacity governance, familiar with Savings Plans, RI, ODCR, Spot, Capacity Blocks, and right-sizing strategies or their equivalents in other cloud platforms. - Demonstrated cross-functional communication and influence skills, capable of driving technical solutions with data and business objectives. 优先任职资格 - AWS Solutions Architect Professional, Machine Learning Specialty, or DevOps Professional cert…
工作职责
*Hiring location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong(visa sponsorship provided) Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and help shape the future of GPU optimization and high-performance computing? Join us in helping customers across all industries to maximize the performance and efficiency of their GPU workloads on AWS while pioneering innovative optimization solutions. As a Senior Technical Account Manager (Sr. TAM) specializing in GPU Optimization in AWS Enterprise Support, you will play a crucial role in two key missions: guiding customers' GPU acceleration initiatives across AWS's comprehensive compute portfolio, and spearheading the development of optimization strategies that revolutionize customer workload performance. Key Job Responsibilities - Build and maintain long-term technical relationships with enterprise customers, focusing on GPU performance optimization and resource allocation efficiency on AWS cloud or similar cloud services. - Analyze customers’ current architecture, models, data pipelines, and deployment patterns; create a GPU bottleneck map and measurable KPIs (e.g., GPU utilization, throughput, P95/P99 latency, cost per unit). - Design and optimize GPU resource usage on EC2/EKS/SageMaker or equivalent cloud compute, container, and ML services; implement node pool tiering, Karpenter/Cluster Autoscaler tuning, auto scaling, and cost governance (Savings Plans/RI/Spot/ODCR or equivalent). - Drive GPU partitioning and multi-tenant resource sharing strategies to reduce idle resources and increase overall cluster utilization. - Guide customers in PyTorch/TensorFlow performance tuning (DataLoader optimization, mixed precision, gradient accumulation, operator fusion, torch.compile) and inference acceleration (ONNX, TensorRT, CUDA Graphs, model compression). - Build GPU observability and monitoring systems (nvidia-smi, CloudWatch or equivalent monitoring tools, profilers, distributed communication metrics) to align capacity planning with SLOs. - Ensure compatibility across GPU drivers, CUDA, container runtimes, and frameworks; standardize change management and rollback processes. - Collaborate with cloud provider internal teams and external partners (NVIDIA, ISVs) to resolve cross-domain complex issues and deliver repeatable optimization solutions. ------------------------------------------------------
Qualifications: • 8+ years' experience in product and program management roles driving cross-team collaborations and high-impact projets. • Customer centric and business driven. Eager to help business teams win from competition. 3+ years’ experience in customer facing program management or technical account manager roles. • Knowledge of Data Center GPU architecture and operations. Familiarity and knowledge of AI workloads and SW stack. • You possess a technology background that enables you to understand the complexities of cloud architecture. • You possess and exemplify maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills. • You display a demonstrated ability to think broadly and strategically. You are comfortable in engaging senior leaders within OCI (from engineering to business) to drive results for core business initiatives. • You work well in ambiguity, can work with your team to dive into a problem and create a solution • Fluency in English and Mandarin. Preferred Qualifications • Knowledge of technical program management for Cloud Infra project. • Ability to communicate technical issues clearly to a diverse audience. • Ability to build and maintain healthy rapport with customer • Should have proactive, problem-solving mindset Why Join Us? • Be at the forefront of driving Oracle’s cloud growth strategy in APAC • Shape the direction and success of Oracle’s largest opportunities outside the US. • Collaborate with an elite team in a fast-paced, growth-oriented environment. • Take on a strategic and highly impactful role visible to OCI leadership. • Exposure to cutting-edge cloud and AI infra technologies.
Job DescriptionContext Manages complex and moderate size customer (more fabs in 1 country) or larger products or portfolio of smaller products. OR Contribute to sales at bigger customers/ strategic sales. Works independently, considering broad practices and procedures, under managerial direction
Customer Relationship ManagementBuilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.Customer Success LeadershipLeads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.Technical RelevanceUnderstands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
Key Responsibilities • Drive revenue growth by identifying, qualifying, and closing opportunities for Oracle Cloud Infrastructure (OCI). • Develop and maintain multi-relationships across customer organizations, including CIOs, CTOs, and business unit leaders. • Execute territory and account strategies to expand cloud footprint and usage. • Lead customer engagements that highlights Oracle’s strengths in computing, networking, storage, container orchestration (Kubernetes, Docker), database services (Autonomous DB, Exadata), analytics, and AI/ML platforms. • Collaborate with pre-sales engineers and solution architects to create value-based proposals and demonstrations. • Ensure post-sale success by aligning with customer success managers on cloud consumption and workload optimization. • Provide accurate forecasting and pipeline management using Oracle’s CRM systems. • Win opportunities on monthly basis and quarterly basis. • Achieve assigned quota and consumption growth expectations. Qualifications • 7+ years of enterprise IT or cloud solution sales experience, with a focus on complex, high-value deals. • With sales or technical experience in cloud/digital native market • Demonstrated success selling cloud technologies, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). • Fluent verbal and written communication skills in English, with the ability to present technical and business value clearly to senior stakeholders. • Proven sales track record to achieve sales quota • Strong understanding of cloud computing concepts such as virtualization, containers, networking (VPC, load balancing), storage (object/block/file), and database services. • Bachelor above degree in Computer Science, Information Technology, Engineering, or a related discipline. Preferred Qualifications • Experience working in China oversea enterprise market. • Knowledge of cloud-native technologies, DevOps (CI/CD), Infrastructure as Code (IaC), and AI/ML frameworks. • Familiar with Oracle technologies and competitive platforms such as AWS, Azure, and Google Cloud.