亚马逊Sr. Sales Operation Specialist
任职要求
基本任职资格
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
优先任职资格
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
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Key Responsibilities include, but are not limited to: • Partner with the AGL Sales Managers in building the sales team level sales tactics, goals and mechanisms • Lead the Rhythm of Business for support sales team have a deep understanding of business metrics to provide recommendations and guidance to the managers • Develop a robust metrics to monitor the performance and execute on initiative to drive efficiency improvement • Assist Sales Managers in forecasting, pipeline management and reviews • Generate ad hoc and monthly recurring analyses for goal tracking and operational performance
You will lead and support your team as a people manager by fostering empowerment and accountability, guided by the principles of model, coach and care: • You will lead teams in identifying and advancing new business opportunities, integrating impactful industry insights into customer engagements, and driving strategic projects and high-impact AI solution deployments that deliver measurable business value. • You will guide your team in developing and executing opportunity strategies through effective orchestration, ensuring alignment with customer needs. This includes coaching on how to engage customers to uncover business challenges and facilitate meaningful solution discussions. • You will coach your team on applying the orchestration model and support them in building a strong partner network to drive cross-sell and up-sell motions. • Leveraging your technical and market expertise, you will mentor your team on connecting Microsoft solutions to customer outcomes and act as a thought leader in AI transformation conversations. • You will define long-term customer satisfaction strategies, lead whitespace analysis, and participate in strategic territory planning. You’ll ensure alignment across departments through regular ROB reviews and planning sessions. • You will be accountable for achieving sales targets and maintaining operational excellence. This includes coaching your team on product and sales knowledge, ensuring completion of required training and certifications, and monitoring key performance metrics across the territory.
Responsibilities 1. responsible for developing the overall after-sales service strategy for the brand in Mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service. 2. Provide support and management to dealers in all aspects such as spare parts, training and claims. 3. supervise dealers' implementation of service standards, and formulate and implement commercial policies. 4. be responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results. 5. Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability. 6.Responsible for the effective development and implementation of market service activities. 7. Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry. 1. 负责制定本品牌在墨西哥的售后整体服务策略，建立售后服务能力体系，主要包括配件、保修、技术和服务等。 2. 向经销商提供备件、培训、索赔等各方面的支持与管理。 3. 负责监督经销商对服务标准的落地执行，制定并实施商务政策。 4. 负责经销商售后服务运营信息的收集及分析，提出改进建议并跟踪改进结果。 5. 负责客户满意度的调查，反馈与提升，处理重大客户投诉，推动经销商服务能力的提升。 6.负责市场服务活动的有效开展并执行。 7.本地服务策略制定和实施，保证配件满足率、一次性修复率、售后服务满意度等关键指标达到行业第一梯队。
Responsibilities 1.Develop and implement sales strategies for automotive OEMs in overseas markets to achieve sales targets. 2.Organize and participate in overseas exhibitions, product promotion events, and other marketing activities. 3.Manage regional inventory (purchase, sales, and stock) and collaborate with Chinese headquarters to ensure timely vehicle delivery. 4.Oversee regional dealer retail operations and enhance dealer sales capabilities. 5.Collaborate with marketing teams to drive promotional campaigns and customer acquisition. 6.Analyze overseas market trends, competitor dynamics, and customer needs, providing actionable market feedback. 1.负责制定并执行车企在海外市场的销售策略，完成销售目标； 2.组织并参与海外展会、产品推介会等市场推广活动； 3.负责区域内的进销存管理，协同中国总部确保车辆及时交付； 4.负责区域内经销商零售运营，提升经销商销售能力； 5.协同营销团队推动促销活动及客户获取； 6.分析海外市场趋势、竞争对手动态及客户需求，提供市场反馈。
- Business expansion and supply acquisition efforts in Southeast Asia, starting with Malaysia - Familiar with Sneaker prices and trends in local markets and the supply source/ flow - Contribute and maintain Social media channels for use of supply acquisition - Collaboration with cross functional departments on promotional and marketing activities - Conduct weekly data analysis on the sales and inventory of each category/ brand/ SKU's, forecast and optimize sales, drive the matching of product supply and sales; - Daily business metrics monitoring and communication of vendors, data analysis, coordination of marketing activity resources, price negotiation, and driving vendors to achieve revenue growth; - Cultivate the growth of vendors through systematic methods such as products preparation/ platform understanding/ training, and maximize the capabilities of vendors - Target, plan, strategize supply acquisition based on buy side demand of brands and categories - Weekly/ Monthly/ Quarterly/ Annual Business Reviews to formulate strategy of the business - Sellers' daily order fulfillment performance follow-up and problem solving - Achieve targets as assigned