亚马逊Sr. Sales Operation Specialist

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Process Engineer who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, helping ESM translate business needs & requirement into product solutions, innovate existing process/way of working and leveraging AI/automation solutions to improve efficiency, including developing innovative tools, mapping out new business workflow, develop end-to-end process & tech roadmap, and propose the ending picture of how each business workstream would be, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency. The ideal candidate will have demonstrated Workflow & Business Process innovation experience and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Process Engineer who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, helping ESM translate business needs & requirement into product solutions, innovate existing process/way of working and leveraging AI/automation solutions to improve efficiency, including developing innovative tools, mapping out new business workflow, develop end-to-end process & tech roadmap, and propose the ending picture of how each business workstream would be, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency. The ideal candidate will have demonstrated Workflow & Business Process innovation experience and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.

You will lead and support your team as a people manager by fostering empowerment and accountability, guided by the principles of model, coach and care: • You will lead teams in identifying and advancing new business opportunities, integrating impactful industry insights into customer engagements, and driving strategic projects and high-impact AI solution deployments that deliver measurable business value. • You will guide your team in developing and executing opportunity strategies through effective orchestration, ensuring alignment with customer needs. This includes coaching on how to engage customers to uncover business challenges and facilitate meaningful solution discussions. • You will coach your team on applying the orchestration model and support them in building a strong partner network to drive cross-sell and up-sell motions. • Leveraging your technical and market expertise, you will mentor your team on connecting Microsoft solutions to customer outcomes and act as a thought leader in AI transformation conversations. • You will define long-term customer satisfaction strategies, lead whitespace analysis, and participate in strategic territory planning. You’ll ensure alignment across departments through regular ROB reviews and planning sessions. • You will be accountable for achieving sales targets and maintaining operational excellence. This includes coaching your team on product and sales knowledge, ensuring completion of required training and certifications, and monitoring key performance metrics across the territory.

The Role The Tesla IT Applications Sales & Delivery Team is responsible for building applications that support Tesla's rapid growth while delivering an exceptional customer experience. The team is dedicated to fulfilling sales operation requirements and creating a consistent customer experience. As a Software Engineer in our team, you will primarily be responsible for software design, system implementation, configuration, and management, ensuring the smooth operation of our systems. You will proactively identify and resolve issues before they impact the production environment by implementing appropriate monitoring tools. Responsibilities - Design and develop Tesla's 2C and 2B services to support sales business operations in both China and the APAC markets. - Perform system integrations and maintain technology upgrades. - Ensure observability best practices, such as metric monitoring, logging, distributed tracing, and alerting. - Monitor system performance and propose improvement recommendations for continuous optimization. - Write technical documentation related to workflows, process standards, and best practices.