亚马逊Senior Product Manager - AI, NBS

Product Strategy & Development • Lead the development of AI-driven product strategies to drive NBS AI penetration • Identify growth opportunities across seller segments and lifecycle stages • Design and implement AI solutions that enhance seller success metrics and operational efficiency • Drive efficiency and productivity of seller recruitment, account management or go-to-market activities • Lead continuous product optimization based on user feedback Technical Leadership • Partner with data science and engineering teams to develop and implement AI/ML solutions • Define clear technical requirements and success metrics for AI-powered features • Oversee development cycles and ensure successful deployment of solutions • Drive data-informed decision making across product initiatives Stakeholder Management • Lead cross-functional collaboration between central product and program management teams, technical teams, business stakeholders, and external partners • Drive effective communication of product strategy, roadmap, and impact analysis to leadership • Manage change initiatives and stakeholder alignment across CN team and MP teams

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.  

Growth Strategy & Business Performance: In partnership with the GCR Activation team and the Activation GTM Leader, you will execute Cloud & AI Platforms (CAIP) solution plays to enhance ACR performance in partnership with Solution Play GTM teams. Responsible for new pipeline creation, addressing pipeline gaps by OU/segment, and implementing global strategies relevantly for your Area/Subsidiaries, including FY26 CAIP program performance.   Sales Activation: In partnership with the GCR Activation team and the Activation GTM Leader, lead end-to-end solution play field activation to win customers across the CAIP solution plays including X-CSA plays such as Agentic. Resolve blockers and influence strategic improvements through field feedback loops. Partner closely with the Solution Play GTM teams and Area GTM ICs to deliver field readiness and skilling as well as capture and share insights on customer wins/losses, compete trends, and partner feedback.   Demand Generation: In partnership with the GCR Activation team and the Activation GTM Leader, align and orchestrate the execution of CAIP marketing plan with Integrated Marketing Managers (IMM), Area GTM ICs and Partner roles.​ Push for signal conversion to create pipe and ensure successful customer targeting events. Provide content input and shape agendas to amplify CAIP priorities. ​   Product Leadership: Act as a strong Azure and CAIP solutions advocate by demonstrating thought leadership externally with customers and partners, and internally with Corp. Champion local needs and insights to shape global product strategy, roadmap, and readiness through structured feedback loops. Understand industry trends, challenges, and regulatory requirements.​   MACC + Unified Stewardship: Steward MACC by advancing acquisition strategy, expanding the scope of workloads in the MACCs, accelerating ACR via Unified, expanding Unified accounts and driving data-driven optimization.​ Partner strongly with GCR Activation Director and the Activation GTM Leader to drive improvement in MACC penetration significantly.   Operational Excellence: Partner closely with Regional and Area Sales Excellence and Sales Operations to drive sales discipline, pipeline creation and acceleration, and MCEM orchestration. Promote consistent use of programs and investments as well as standardized services and tools in the field sales teams. Partner with Area Activation Director to drive a connected ROB that tracks end-to-end business health, aligning sales and marketing insights with Corp through VSU, IAP, and other key cadences.​   You will exemplify Microsoft Values, Culture, Leadership Principles and create clarity by creating a shared understanding.

As a pivotal member of the Copilot Team, you will bring unique perspectives and expertise to the organization, driving innovative features and delivering transformative AI-powered experiences:• This is an IC role, Coding / engineering design time >70%• Manage complex projects from conception to implementation, with a focus on delivering AI-driven user interfaces and performance-optimized web applications.• Coordinate technical delivery through sprints, fostering collaboration throughout the project lifecycle.• Collaborate across geographies and time zones to establish best practices and develop automated processes that mitigate development risks.• Investigate and debug complex performance issues in applications, ensuring optimal user experience and system efficiency.• Design and implement performance testing strategies to proactively address bottlenecks.• Work closely with Product Designers, Product Managers, and Engineers to deliver AI-enhanced products that delight users.• Drive team-wide investments in infrastructure and foundational systems to support long-term technical roadmaps.• Solve technical challenges to deliver outstanding outcomes for customers and the business.