亚马逊Seller Ops Associate
任职要求
基本任职资格 - Excellent communication and interpersonal skills. - Great interest in customer development and management. - Professional written and verbal communication skills in English and Chinese. - Proficiency in office software. - 1-3 years of experience in freight forwarder, cross-border logistics or import/export brokerage. - Ability to meet deadlines and work under pressure, prioritize workloads. 优先任职资格 - Bachelor degree or equivalent experience - Proficiency in creating dashboard, optimizing processes with related working e…
工作职责
1. Following SOP and other requirement to validate data/information provided by customer. 2. Contacting with customer if the data/information is unclear/incorrect. 3. Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement. 4. Escalating issues and problems encountered in daily work. 5. Collaborating with origin and destination logistics teams and other service providers to solve shipment issues. 6. Acting as 1st Tier support for Seller Service queries related to shipments 7. Any Add-hoc task assigned by leaders.
Technical Development & Architecture * Design and implement scalable AI/ML solutions for Compliance use cases * Lead the development of efficient ML models and end‑to‑end data processing pipelines from ingestion to serving. * Build robust, production-grade AI services using Python and modern ML frameworks. * Make and document sound architectural decisions, ensuring systems are scalable, secure, and cost‑effective. * Establish and maintain high engineering standards, including testing, monitoring, and documentation. Engineering Leadership * Partner closely with data scientists, product managers, and operations teams to deliver end‑to‑end AI/ML solutions. * Define and evolve the technical architecture for AI-powered features and platforms. * Lead code reviews, enforce best practices, and elevate engineering quality across the team. * Continuously improve AI system performance, reliability, and latency through experimentation and optimization. Technical Collaboration & Operations * Work with cross‑functional partners to understand requirements, refine scope, and prioritize technical work. * Provide technical guidance and mentorship to junior and mid‑level engineers. * Collaborate with platform and DevOps teams to ensure smooth deployment, monitoring, and maintenance of AI systems. * Implement and evolve ML Ops practices (e.g., CI/CD for models, feature stores, model monitoring, and retraining workflows).
: As an Export Operations Specialist, • You'll manage daily export processes in collaboration with Logistics Service Providers and Ocean/Air Carriers, while proactively addressing operational exceptions for seamless origin operations. • You'll ensure strict compliance with Chinese Import/Export regulations throughout all operations. • You'll supervise the complete Ocean/Air freight cycle, including origin pickup, export documentation, warehouse operations, customs clearance, and delivery tracking. • You'll Support Amazon sellers as their main point of contact for Ocean/Air shipments, solve complex logistics challenges and handle escalations and recommend optimal shipping solutions based on seller needs and compliance requirements. • You'll work with global program and product teams to enable global product and program at origin. • You'll optimize procedures to improve operational efficiency and service quality.
• Perform detailed needs assessments in coordination with the Seller Operations, Sales, Product, Marketing, and Engineering. Translate business needs into training & enablement strategy, offerings and programs. • Create, develop, manage, and lead the successful execution of the cross-functional enablement programs in conjunction with program or product teams and stakeholders. • Develop and maintain an effective governance process and measurements focused on providing insights on performance and impact on readiness and program effectiveness.
● You will shape O2O’s product assortment and seller ecosystem—defining category strategies while partnering with both large and small merchants to deliver a reliable, diverse product catalog. ● Key Responsibilities ○ Define category-specific product pools (fresh, pantry, beauty, FMCG, etc.) and set selection, pricing, and rotation strategies. ○ Curate bestseller lists, seasonal bundles, and scenario-based assortments (e.g., “Family Dinner Kit”). ○ Serve as the primary partner for key account, enabling joint assortment planning, inventory alignment, and promotions. ○ Equip sellers with SaaS toolkits, operational playbooks, training, and performance dashboards. ○ Monitor seller health metrics (stockouts, ratings, fulfillment speed) and drive continuous improvement. 职位概述 您将负责构建 O2O平台的商品力与商家生态,既需精准定义商品策略,又要深度协同大型KA与中小3P商家,打造丰富、可靠的商品供给体系。 核心职责 规划各品类(生鲜、日配、个护、快消等)的商品池,制定选品、汰换与定价策略; 维护热销榜、场景化组合(如“家庭晚餐套装”)、季节性主题专区; 作为key account的核心对接人,推动联合选品、库存协同与促销联动; 为商家提供SaaS工具包、操作手册、认证培训及绩效看板,赋能其高效运营; 监控商家履约健康度(缺货率、评分、发货时效),推动持续优化。 任职要求