亚马逊Operations Support Executive - JP, JP Easy Ship
任职要求
基本任职资格
- Speak, write, and read fluently in Japanese at a business level or above (N1+)
- Speak, write, and read fluently in English
优先任职资格
- Knowledge of Microsoft Office including Outlook, Word, and Excel
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The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who is proficient in Japanese, and has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: 1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives 2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations 3. Train and direct sellers for execution and adherence of norms and practices 4. Devise and deploy SOP's, analyses data, and propose features and processes, which focus on improving the Seller experience 5. Willing to work on weekends
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.