亚马逊Business Analyst, RBS Cross Border Program

About the Role Business Growth · Contribute to goal setting for your team to align with organizational goals. · Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. · Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. · Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Relationship Management · Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. · Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence · Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. · Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership: · Manage a team of Account Managers (8-10 direct reports) · Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization. · Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth. · Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team. A day in the life Responsibilities Include: · Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.

RBS AGS team aims to maximize the revenue potential of AGS selections and improve global store customer experience. We improve selections availability by addressing drop-off reasons from source MP to destination MP (Buyability), enhance GS ASINs exposure and ease customer journey in reaching GS ASINs and making buying decisions (Discoverability and Detail Page IDQ). We are seeking an individual who will play a pivotal role in identifying opportunities for selections conversion (to GV, GMS) through business analytic approach as a Sr. Business Analyst. We expect you to be with relevant experience/methodology. As a Sr. Business Analyst, you will: · Translates basic business problem statements into analysis requirements based on dive deep and understanding of the program; · Define analytical approach; · Own the outcome, present updates and communicate milestones in a structured manner with customers/Business partners across Amazon · Influence business leaders and tech teams by using data and anecdotes on size, scale, complexity and impact · Provide functional inputs and contribute to PRFAQ

1.收集并分析业务需求，与各部门沟通协调解决方案 2.编写业务流程文档及需求说明书 3.协助产品、技术团队理解业务逻辑并推动项目落地 4.对现有流程进行分析，提出优化建议 5.跟踪项目进度，确保按时交付并满足业务需求

1. Build up reporting of marketing performance across channels, both organic and paid, including cost, orders, ROI and other performance metrics for business needs. 2. Work closely with Product & Tech, product lines and BI team, understand data within each business funnels, identify issues and propose solutions. 3. To monitor and re-shape attribution to help with smarter marketing investment 4. To deep dive internal data as well as external partner data to generate market insights of all different markets across globe, to guide marketing activities and strategies 5. To analyze user and order features and patterns, help evaluate channel values and growth potentials for business decisions. 6. Manage the data source, build up the monitoring and analytical system of the whole business, and ensure the quality of the result