英伟达Technical Account Manager, Networking Hardware
任职要求
• BS, MS, or PhD. or equivalent. Strong academic background in Computer or Electrical Engineering, Computer Science, or related degree. • Computing system knowledge. • 6+ years of work-related experience in high speed signal, system build, network or GPU. • Strong expertise in python and Linux. • Familiar with hardware develop tools, scope and testing of signal integrity. • Excellent communication and p…
工作职责
NVIDIA has been revolutionizing computer graphics, PC gaming, and accelerated computing for over 25 years. This remarkable achievement is underpinned by its legacy of innovation, which is driven by outstanding technology and exceptional talent. Today, we are harnessing the limitless potential of AI to usher in the next era of computing. In this new era, our GPU functions as the cognitive core of computers, robots, and self-driving cars, enabling them to understand and interact with the world around them. Accomplishing feats that have never been achieved before demands vision, innovation, and the world's top-notch talent. As an NVIDIAN, you'll find yourself immersed in a diverse and supportive work environment that motivates everyone to bring out their best. Join our team and explore how you can leave a lasting imprint on the world.As a Technical Account Manager at NVIDIA, you are anticipated to possess excellent communication skills and a strong sense of responsibility when it comes to resolving issues. Customer satisfaction should always be your top priority. You'll frequently collaborate with the Engineering, Marketing, and Support teams to tackle technical hurdles and ensure the continuous success of NVIDIA's products and solutions. What you’ll be doing: • Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions. • Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls. • Address customer issues that arise during installation, operation, maintenance, product application, or when dealing with interoperability matters with other vendors. • Actively participate in cross-functional team meetings and offer valuable feedback to the Engineering and Marketing departments regarding product requirements, customer experience, and support tools. • As a technical expert, develop, redefine, and document best practices to share with internal teams (Support and R&D) for the enhancement of support processes. • Conduct site visits and engage in conference calls with customers as needed.
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and shape the future of human-AI collaboration? Join us in helping customers across all industries to maximize the value and benefits of AWS Generative AI services while pioneering innovative AI agent solutions that transform how we work. As a Technical Account Manager (TAM) specializing in Generative AI in AWS Enterprise Support, you will play a crucial role in two transformative missions: guiding customers' AI initiatives across AWS's comprehensive AI/ML portfolio, and spearheading the development of collaborative AI agents that revolutionize TAM operations. This is not a sales role, but rather a unique opportunity to serve as both an AI transformation advisor and innovation leader, working with organizations ranging from start-ups to Fortune 500 enterprises. Within the Enterprise Support team, TAMs focusing on Generative AI contribute significantly to ensuring the success of key enterprise customers in their AI journey while also driving internal innovation. As a strategic expert, you'll architect AI solutions, guide technology adoption, and pioneer new ways for humans and AI to work together. This support extends from strategic planning to implementation guidance, while simultaneously developing internal AI agent solutions that showcase the art of possible in human-AI collaboration. Every day will bring new and exciting challenges on the job while you: - Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation - Drive the development and implementation of collaborative AI agents within the TAM organization - Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q. - Make recommendations on AI architecture, security, cost optimization, and operational excellence - Champion internal AI agent success stories to inspire customer innovation - Complete analysis and present periodic reviews of AI workload performance - Guide customers in developing responsible AI practices while ensuring security and compliance - Foster an ecosystem where AI and humans progress together through knowledge sharing - Work with AWS AI/ML service teams to advocate for customer needs - Participate in customer requested meetings (onsite or via phone) - Work directly with Amazon Web Service engineers to ensure rapid resolution of AI-related issues - Available in non-business hours to handle urgent issues Location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong (HK visa sponsorship available)
Every day will bring new and exciting challenges on the job while you: - Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation - Drive the development and implementation of collaborative AI agents within the TAM organization - Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q. - Make recommendations on AI architecture, security, cost optimization, and operational excellence - Champion internal AI agent success stories to inspire customer innovation - Complete analysis and present periodic reviews of AI workload performance - Guide customers in developing responsible AI practices while ensuring security and compliance - Foster an ecosystem where AI and humans progress together through knowledge sharing - Work with AWS AI/ML service teams to advocate for customer needs - Participate in customer requested meetings (onsite or via phone) - Work directly with Amazon Web Service engineers to ensure rapid resolution of AI-related issues - Available in non-business hours to handle urgent issues ------------------------------------------------
Qualifications: • 8+ years' experience in product and program management roles driving cross-team collaborations and high-impact projets. • Customer centric and business driven. Eager to help business teams win from competition. 3+ years’ experience in customer facing program management or technical account manager roles. • Knowledge of Data Center GPU architecture and operations. Familiarity and knowledge of AI workloads and SW stack. • You possess a technology background that enables you to understand the complexities of cloud architecture. • You possess and exemplify maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills. • You display a demonstrated ability to think broadly and strategically. You are comfortable in engaging senior leaders within OCI (from engineering to business) to drive results for core business initiatives. • You work well in ambiguity, can work with your team to dive into a problem and create a solution • Fluency in English and Mandarin. Preferred Qualifications • Knowledge of technical program management for Cloud Infra project. • Ability to communicate technical issues clearly to a diverse audience. • Ability to build and maintain healthy rapport with customer • Should have proactive, problem-solving mindset Why Join Us? • Be at the forefront of driving Oracle’s cloud growth strategy in APAC • Shape the direction and success of Oracle’s largest opportunities outside the US. • Collaborate with an elite team in a fast-paced, growth-oriented environment. • Take on a strategic and highly impactful role visible to OCI leadership. • Exposure to cutting-edge cloud and AI infra technologies.
Key Responsibilities • Drive revenue growth by identifying, qualifying, and closing opportunities for Oracle Cloud Infrastructure (OCI). • Develop and maintain multi-relationships across customer organizations, including CIOs, CTOs, and business unit leaders. • Execute territory and account strategies to expand cloud footprint and usage. • Lead customer engagements that highlights Oracle’s strengths in computing, networking, storage, container orchestration (Kubernetes, Docker), database services (Autonomous DB, Exadata), analytics, and AI/ML platforms. • Collaborate with pre-sales engineers and solution architects to create value-based proposals and demonstrations. • Ensure post-sale success by aligning with customer success managers on cloud consumption and workload optimization. • Provide accurate forecasting and pipeline management using Oracle’s CRM systems. • Win opportunities on monthly basis and quarterly basis. • Achieve assigned quota and consumption growth expectations. Qualifications • 7+ years of enterprise IT or cloud solution sales experience, with a focus on complex, high-value deals. • With sales or technical experience in cloud/digital native market • Demonstrated success selling cloud technologies, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). • Fluent verbal and written communication skills in English, with the ability to present technical and business value clearly to senior stakeholders. • Proven sales track record to achieve sales quota • Strong understanding of cloud computing concepts such as virtualization, containers, networking (VPC, load balancing), storage (object/block/file), and database services. • Bachelor above degree in Computer Science, Information Technology, Engineering, or a related discipline. Preferred Qualifications • Experience working in China oversea enterprise market. • Knowledge of cloud-native technologies, DevOps (CI/CD), Infrastructure as Code (IaC), and AI/ML frameworks. • Familiar with Oracle technologies and competitive platforms such as AWS, Azure, and Google Cloud.