英伟达Senior Capability Development Engineer

• Cooperate with cross functional and multidisciplinary teams to specify camera FMEA risk, develop and deploy calibration and performance validations stations to reduce camera product risks throughout the NPI cycle • Work with equipment vendors to design the perfect equipment from scratch for calibrating and verifying the performance of Apple products • Specify and acquire instruments, components and tools for use in an NPI environment • Run simulations or experiments to make data driven decisions and present results to senior management • Design, develop, debug and optimize algorithms to meet with accuracy and precision requirement for camera calibration and performance verification • Generate reports that analyze large amounts of NPI camera performance data, and present at both working level and executive level meetings • Up to 10% domestic and international traveling

As the Greater China Executive Relations Senior Manager, you will: - Lead and inspire a team of ER Liaisons who manage executive-level and government agencies customer escalations across Greater China, consistently demonstrating a strategic mindset to align priorities and outcomes. - Build and lead a high-performing, inclusive, and collaborative team by providing hands-on people management, including coaching, performance evaluation, career development, and goal setting. - Cultivate strong cross-functional collaboration with partners across Apple to ensure unified and effective resolution strategies, with a focus on achieving shared business outcomes. - Cultivate strong cross-functional collaboration with partners across Apple to ensure unified and effective resolution strategies, with a focus on achieving shared business outcomes. - Monitor key performance indicators (KPIs) to ensure execution, accountability, and alignment with Apple’s customer experience standards and business priorities. - Foster a high-performance, inclusive, and collaborative team culture that reflects Apple’s values.  Strengthen the team’s capability to manage complexity and scale through inclusive leadership and structured problem-solving. - Act as a strategic partner to the Global Head of ER, providing regional insights and contributing to both in-region and global initiatives. - Partner closely with cross-functional teams including Government Affairs, Legal, Public Relations, Investor Relations, AppleCare, Retail, and Engineering teams to ensure a consistent and effective issue resolution. - Provide subject matter expertise and in-depth insight to Greater China executives in preparation for government meetings and discussions related to customer law, service policies, and consumer-related matters. - Represent Apple in conversations with consumer advocacy groups and government agencies, reinforcing our commitment to customer satisfaction and regulatory alignment. - Analyze trends, root causes, and systemic issues through case review and customer feedback, applying strategic thinking to drive sustainable improvements in Apple’s products, services, and customer experience. - Timely engagement with Apple’s Executive Team and in-region leadership to provide insights, recommendations, and resolutions for high-profile customer cases. - Maintain the highest levels of professionalism, discretion, and customer empathy in every engagement.

Bringing the State of the Art to Products  Collaborates with and bridges the gap between researchers (in community, Microsoft Research [MSR], or in their own organizations) and development teams. Brings new technology and approaches into production by applying long-term research efforts to solve immediate product needs.  With limited guidance from others, works to create product impact. Identifies approach, and applies, improves, or creates a research-backed solution (e.g., novel, data driven, scalable, extendable) to positively impact a Microsoft product or service. Solves components or aspects of a problem as assigned by a senior team member. May publish research to promote receiving new intellectual property for product impact.  Participates in collaborative relationships with relevant product and business groups inside or outside of Microsoft and provides expertise or technology to create business impact. Participates in technology transfer attempts, filing patents, authoring white papers, developing or maintaining tools/services for internal Microsoft use, or consulting for product or business groups. May publish research to promote receiving new intellectual property for business impact.  Capability Management and Networking  Maintains ties with external network of peers and identifies prospective talent, when asked. May contribute to publications on research findings. May participate in candidate interviews. Collaborates with the academic community to develop the recruiting pipeline and establish awareness of their work.  Reinforces a positive environment by applying best practices. May support mentorship by assisting with onboarding of research interns or other entry-level team members, if applicable.  Documentation  Performs documentation of work in progress, experimentation results, plans, etc. Documents scientific work to ensure process is captured. Participates in the creation of informal documentation and may share findings to promote innovation within group.  Ethics and Privacy  Understands and follows ethics and privacy policies when executing research processes and/or collecting data/information.  Leveraging Applied Research  Applies strategy by understanding the role in the team and applying the strategy provided by senior team members and incorporates state-of-the-art research. Asks probing questions to better understand strategy.  Researches and develops an understanding of tools, technologies, and methods being used in the community that can be utilized to improve product quality, performance, or efficiency. Contributes knowledge around several specialized tools/methods to support the application of business impact or serves as an expert in a deeply specialized area.  Gains deep knowledge in a service, platform, or domain and acquires knowledge of changes in industry trends and advances in applied technologies. Consults with engineers and product teams to apply advanced concepts to product needs. Learns product domain by reviewing products.  Machine Learning Functionality, Insights, and Technical Tools  Prepares data to be used for analysis by reviewing criteria that reflect quality and technical constraints. Reviews data and suggests data to be included and excluded. Describes actions taken to address data quality problems. Assists with the development of useable datasets for modeling purposes. Supports the scaling of feature ideation and data preparation. Helps take cleaned data and adapts for machine learning purposes, under the direction of a senior team member. Seeks guidance from senior team members when confronted with problems/challenges.  Uses machine learning algorithms that structures, analyzes, and uses data in product and platforms to train algorithms for scalable artificial intelligence solutions before deploying. Begins to develop new machine learning improvements independently while under the direction of a senior team member.  Collaborates to leverage data to identify pockets of opportunity to apply state-of-the-art algorithms to improve a solution to a business problem. Uses statistical analysis tools for evaluating Machine Learning models and validating assumptions about the data while also reviewing consistency against other sources. Begins to independently run basic descriptive, diagnostic, predictive, and prescriptive statistics. Assists with the communication of insights under the direction of senior team members.  Supports the application and use of intelligence created during the training of algorithms for deployment. Seeks information about large-scale computing frameworks, data analysis systems, and modeling environments to improve models. Helps create a model, apply the model to real products, and then verify effects through iterations. Helps with experiments by putting multiple models in production and evaluating their performance. Sets up monitoring and implementation to track production models, under the direction of a senior team member. Addresses models when that break, under the direction of others.  Leverages or designs and uses machine learning/data extraction, transformation, and loading (ETL) of pipelines (e.g., data collection, cleaning) based on data prepared. 

Customer and Industry InsightsApplies expertise (deep expertise across few accounts or broad expertise across many accounts) and thought leadership to identify and inform the development of the right Industry Sales Kits and industry partners within the customer's vertical industry. Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry. Leverages industry trends from other industries to gather insights and develop an informed perspective on similar issues that may occur within their industry/industries. Applies industry knowledge to support customers in solving issues.Synthesizes and combines various business and industry insights from their team, global best practices, proof points from experience/case studies with countries and/or regions, and deep industry expertise (e.g., level 200) related to customers and their competitors to conduct forecasting and develop recommendations for managing accounts and subsidiary planning. Ensures that all levels of the organization challenge customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights. Orchestrates cross-regional teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Oversees technical teams for driving opportunities with others, as necessary. Brings in business and industry insights to address the broader business challenges for the customer and deliver solutions. Differentiated Value PropositionPartners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology/services will meet future business needs better than the competition and will enable the achievement of long-term growth and success. Provides an outside-in view around existing and emerging compete or other solutions that are also a requirement for the customer.Acts as the customer's Technology Mentor in established relationships with a line-of-business leader or senior executive within a large-scale or high-impact customer organization senior leaders, including technical decision makers (TDMs) and/or Business Unit leaders at the C-level (e.g., HR, Risk, Finance leadership). Develops extended relationships beyond core customers, advises on solutions, and aligns Microsoft capabilities with customer needs. Drives market share (e.g., cloud, collaboration, AI). Leads customer business transformations through digital technologies for assigned accounts to drive business outcomes and create business value for customers by understanding customer industry and position to provide guidance and to challenge customer thinking with innovative ideas that showcase the need for change and new strategic direction, and proactively involves corporate and cross-industry resources to drive customer transformation. Ensures line-of-business wins are captured (e.g., customer write-ups) as reference for scale, and represents the face of the business during public relations events for significant business wins. Education and Thought LeadershipLeads customer technology engagement by engaging and influencing technical resources of customer, partner, and Microsoft towards customer’s business transformation. Delivers regular (e.g., quarterly, monthly) industry/technology briefings to customer technology senior decision-makers technical teams.Uses existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers, and all-up Microsoft business. Drives innovations to help customers meet capacity and capability goals, maximize reach, and impact and drive long-term engagement and thought leadership on the Microsoft platform, and influences large customers to see and adopt the strategic value. Drives customer skilling initiatives and execution. Mapping and Account PlanningEstablishes best practices and standards around account planning for budgeting, quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Coordinates highly complex extended account teams (e.g., spanning complex technologies, geographies, functions) and drives forecasting and tracking of the business. Owns the technical portion of the account plan and leads the customer plan delivery for large, critical, and/or strategic accounts. Captures all Account Planning input in MSX D365 Account Plan.Helps customer technical specialists build the message to sell Microsoft offerings to other parts of their business or end users. Creates stakeholder maps for accounts, determines, and orchestrates a coverage plan, and builds out an execution framework across multiple Rooms of the House of the customer.Orchestrates internal teams and local partners (inclusive of global systems integrators and consultancy partners) to ensure sufficient technical resources for demand generation, when appropriate. Technology Sales: Demand Generation and OrchestrationLeads Account Strategy Envisioning (ASE, formerly IDTA) with the extended account team, customer, and partner to deliver the outcomes for the customer through joint envisioning, as a vehicle for Industry Sales Kits and Solution Plays. Creates new Stage 1 opportunities, both billed and consumed, with technical decision maker (TDM) customer stakeholders, managing consumption pipeline with extended team to maintain velocity, and unblocking issues. Coaches peers (often as a mentor across a region or country) on how to create and maintain an opportunity initiation and how to map Microsoft priorities to opportunities. Defines the blueprint for opportunity initiation, and sets and shares standards and best practices for others to follow.Leads the customer journey into the era of AI and Industrial Metaverse by creating a targeted approach tailored to their current business requirements and positions Microsoft as a leader for the future, both for accelerating productivity as well as helping the customer create new capabilities to support their business. Leverages expertise of current technology landscape and understanding of AI and Industrial Metaverse capabilities to plot the foundational elements on the technology roadmap that need to be in place to realize value for the customer. Builds a mid-term strategy for AI and metaverse projects as well as an immediate opportunity pipeline and orchestrates execution through the appropriate technical teams from the Specialist Team Unit (STU) and with appropriate PartnersCreates, develops, and drives opportunities based on industry best practices, presents opportunities to the customer, and creates demand. Develops a plan, within a broader strategy, to create and qualify a set number of opportunities for product sales, solutions sales, or consumption. Leverages partners and multiple channels (e.g., social media) to create demand. Orchestrates efforts to drive MCEM lifecycle and stage progression. Leverages experience and strategic foresight to lead technical teams by driving opportunities with Specialist Team Unit (STU), Customer Success Unit (CSU), and others, as necessary. Leads efforts to reach out to key stakeholders to give customer-driven pitches and drives the appropriate customer reach together with the account executive to generate new demand. Uses advanced technical knowledge of products to determine feasibility of technical customer requirements requests and works with core engineering teams to prepare solutions. Technology Strategy FormulationCreates mid- and long-term (e.g., 12 or more months) multi-horizon technology and business roadmaps for highly prominent, challenging, and/or strategic accounts based on a deep understanding of business and technology priorities and industry landscape. Challenges and validates the strategy and plan with customer stakeholders and drives envisioning and articulates business and program changes in the roadmaps around new and groundbreaking capabilities. Leads the translation of the customer's business objectives in conjunction with Industry Sales Kits and Solution Plays (including consumption-heavy workloads and cloud services) to develop an effective Industry Technology Architecture to plans for and drives consumption and adoption of Microsoft cloud and a higher share of customer potential and propensity (CPP).Leads analysis of overall customer needs, outcomes, and blockers. Determines key stakeholders for driving execution on the largest and/or most complex accounts. Partners with global executives to lead overall strategy development (e.g., blocker identification, partner strategy) to identify and address gaps and drive end-to-end solutions. Leads the adoption of technologies by plotting the long-term vision of the customer's business strategy and driving action to bring to fruition.Leads and ensures execution of technology strategy and digital transformation by anticipating and/or leading the resolution of technical blockers that arise during strategy planning and implementation, and driving technology adoption. Trusted AdvisorLeverages a broad knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Proactively coordinates with internal and external network of industry experts (e.g., Regional Experts, industry-specific partners) to build strong knowledge of the industry and the competitive landscape. Drives and leverages leaders from the partner ecosystem to bridge process gaps. Leverages deep understanding of their customer to share knowledge with extended team and leverages advanced knowledge of competitors to promote customer business perspectives. Partners with others (e.g., enterprise-channel managers) to provide sponsorship and increase impact.Provides Account thought leadership inclusive of information technology (IT), business strategy knowledge, and technology landscape, and shares best practices internally while providing coaching to subsidiary resources. Leverages account thought leadership in partnership with account executives to set strategy, own accountability for outcomes, and lead extended teams. Provides technical guidance to internal teams to position technology while using customer landscape knowledge. Creates connections and feedback loops with Product and Engineering teams.Acts as the voice of the customer, industry, and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers) across all levels of the organization. Drives action to ensure that internal teams understand and respond to insights. Articulates the business opportunity for Microsoft based on product gaps.Creates security thought leadership with the customer's executives (e.g., technical decision maker [TDM]/business decision maker [BDM]) using the Microsoft Security and Zero Trust narratives and engages TDM and BDM stakeholders to position security as a business enabler and instill a security mindset in all aspects of the customer's technology landscape. Uses their understanding of the customers' technology and security needs to establish Microsoft’s security credentials and to build opportunities to improve the customer's security posture and orchestrates execution through security specialists.