英伟达Training Advisor, Technical - NVIDIA Deep Learning Institute
任职要求
• Bachelor’s degree or higher in AI, Computer Science, Software, Engineering, or a related field. • Strong familiarity with NVIDIA products, platforms, and developer ecosystem, and skill in aligning relevant technologies and learning paths to developer and ecosystem needs. • 5+ years of experience in customer-facing roles such as technical training, solutions consulting, technical enablement, ecosystem engagement, pre-sales, or developer programs. • Solid understanding of Agentic AI and Physical AI technologies and ecosystems, demonstrating skill in explaining technical concepts clearly to varied audiences. • Experience managing projects across multi-functional groups, show…
工作职责
NVIDIA Deep Learning Institute (DLI) enables developers to build practical, real-world skills across Agentic AI, Physical/Industrial AI, and AI Factories through diverse hands-on training and industry-recognized certification, driving the growth of a global AI-ready workforce and accelerating AI adoption across industries. We are seeking a Training Advisor who has deep technical expertise in China to engage and scale the emerging agent-native developer community. In this role, you will bridge fast-evolving technical trends and developer needs with NVIDIA training and certification programs, empowering developers of all experience levels to innovate and succeed in the age of AI. What you’ll be doing: • Monitor technology trends and market feedback in China, and translate insights into localized training priorities and action plans. • Embed learning paths and content into developer-centric technical platforms and communities to expand the adoption of NVIDIA training and certification naturally. • Integrate training into developer-focused field activities, in collaboration with field teams across marketing, technical, and business, as well as partners, to support developer ecosystem growth as a strategic enabler. • Develop and deliver tailored presentations, demos, and enablement sessions that communicate the know-how and value offered through NVIDIA training to target audiences. • Identify local content gaps and lead content development projects end-to-end, including requirements definition, collaborator alignment, project management, launch readiness, and adoption support. • Track, measure, and report impact against defined success metrics.
1.Training System Development: Design and improve the team’s training framework and manuals based on business needs and team growth. Organize onboarding and ongoing training programs to continuously strengthen team expertise and service standards. 2.Quality Control Strategy & Implementation: Lead the establishment of quality standards and comprehensive quality assurance systems for the team (including sample checks, full checks, and process reviews). Conduct regular quality audits and assessments, drive issue rectification, and set up preventive and improvement measures targeting common errors. 3.Process Monitoring & Closed-Loop Management: Monitor key business processes such as merchant data upload, verification, and onboarding in real time. Use systematic indicators, sampling inspections, and automated tools to ensure rigorous quality monitoring. Analyze anomalies and issues with a data-driven approach, execute corrective actions, and follow up to guarantee the accuracy and integrity of team outputs. 4.Data Analysis & Continuous Optimization: Evaluate operational data as well as training and quality control feedback on a regular basis. Propose and implement improvements to enhance team efficiency and service quality. 5.Cross-Functional Collaboration: Work closely with Operations, Compliance, Product, and Sales teams to optimize processes and information flow, facilitating smooth merchant onboarding and ongoing success.
Design and develop comprehensive training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets. Collaborate with superiors and stakeholders to establish a robust overseas customer service training framework aligned with Keeta’s operational and cultural standards. Lead the end-to-end process of training needs analysis, including gathering insights from performance data, audits, and agent feedback to identify knowledge or skill gaps. Deliver engaging, interactive training sessions to new hires and existing employees, covering onboarding programs, process updates, soft skills, and product knowledge as needed. Adapt delivery style and content to suit diverse audiences, ensuring comprehension across multilingual and multicultural groups. Evaluate training effectiveness through pre- and post-assessments, knowledge checks, and performance metrics, providing actionable insights to improve future training initiatives. Explore operational pain points by engaging with frontline teams through floor observations, coaching sessions, and listening activities; develop targeted training solutions to address these challenges. Regularly analyze and report on training metrics, track progress against learning objectives, and compile weekly and monthly performance summaries for management review. Ensure proper training certification process is in place, including assessments, feedback, and documentation, and verify that only certified agents move to production. Work closely with BPO training teams to monitor, support, and ensure the quality and consistency of training delivery across all sites.
Design and develop comprehensive training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets. Collaborate with superiors and stakeholders to establish a robust overseas customer service training framework aligned with Keeta’s operational and cultural standards. Lead the end-to-end process of training needs analysis, including gathering insights from performance data, audits, and agent feedback to identify knowledge or skill gaps. Deliver engaging, interactive training sessions to new hires and existing employees, covering onboarding programs, process updates, soft skills, and product knowledge as needed. Adapt delivery style and content to suit diverse audiences, ensuring comprehension across multilingual and multicultural groups. Evaluate training effectiveness through pre- and post-assessments, knowledge checks, and performance metrics, providing actionable insights to improve future training initiatives. Explore operational pain points by engaging with frontline teams through floor observations, coaching sessions, and listening activities; develop targeted training solutions to address these challenges. Regularly analyze and report on training metrics, track progress against learning objectives, and compile weekly and monthly performance summaries for management review. Ensure proper training certification process is in place, including assessments, feedback, and documentation, and verify that only certified agents move to production. Work closely with BPO training teams to monitor, support, and ensure the quality and consistency of training delivery across all sites.
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