AMDProgram Manager
任职要求
A self-motivated, creative problem solver with a data centric mindset and strengths in time-management, cross-functional collaboration, and deep understanding of reverse supply chain processes including: inventory management, quality, materials management, and planning. Must be self-directed and able to work in complex and dynamic ecosystems. KEY RESPONSIBILITIES: Design and implement returns processes and procedures that adhere to internal policies and meet stakeholder requirements Provide oversight and governance of returns center processes and reporting Manage returns processes across a cross-functi…
工作职责
THE ROLE: Join the global quality returns team as a Program Manager to support a rapidly growing new business. The role will include designing and implementing new returns processes and procedures along with managing the governance and oversight of our 3rd party returns centers. We are in search of an experienced program manager with strong analytical, problem-solving and cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns program management.
- Analyze quantitative and qualitative data to identify trends and needs, identify areas for improvement, and develop strategies to address them. - Identify opportunities across the e-commerce ecosystem and financial services, build up new products and services to help the growth and success of both individual customers and sellers. - Perform Excellent Stakeholder Management and Improve the cross-functional collaboration that aligns with the overall business objectives. - Work with business intelligence and tech teams to raise the bar on program management, support the business leaders to gain resources and monitor the program performance.
1. 跨境招聘支持 - 支持Keeta海外业务线招聘全流程运营，协调跨时区面试安排与候选人跟进。 - 维护系统数据，确保多语言岗位信息准确性与招聘流程合规性。 - 搭建跨境招聘知识库，整理各国劳动法规、签证政策及文化适配指南。 2. 国际化候选人体验管理 - 设计多语言候选人接待流程，优化跨文化沟通话术与评估材料。 - 监控海外招聘渠道效能（如LinkedIn），输出渠道优化建议。 - 处理跨境招聘突发问题（时差协调、签证咨询等），保障招聘流程顺畅。 3. 全球化运营协同 - 对接海外HRBP与业务团队，本地化执行KEETA全球招聘标准流程。 - 协同雇主品牌团队适配国际化传播内容，维护海外人才社区运营。 - 定期输出多维度招聘效能报告（国家/地区人才供给分析、文化适配度追踪）。
1.业务对接：作为业务团队与服务团队之间的主要联系人，确保目标对齐并促进高效沟通，并对服务团队的交付成果负责。 2.资源协调： 1）协调跨团队资源，解决项目集执行中的问题与障碍。 2）协调服务团队资源（如质检、培训、交付和流程管理），确保运营顺畅。 3）推动服务职能的流程优化和标准化，提升整体效率与效果。 3.项目集管理： 1）制定并执行项目集计划，确保各项目目标与业务战略一致。 2）管理项目集预算、资源分配和优先级，确保资源高效利用。 3）监控项目集进展，识别风险并制定应对策略，确保项目集目标达成。 1.Business Alignment:Act as the primary liaison between the business team and service teams, ensuring goal alignment and facilitating efficient communication, while taking responsibility for the delivery outcomes of the service teams. 2.Resource Coordination: 1）Coordinate cross-team resources to resolve issues and obstacles during program execution. 2）Allocate resources within the service teams (e.g., quality assurance, training, delivery, and process management) to ensure smooth operations. 3）Drive process optimization and standardization across service functions to enhance overall efficiency and effectiveness. 3.Program Management: 1）Develop and execute program plans, ensuring alignment of project goals with business strategy. 2）Manage program budgets, resource allocation, and priorities to ensure efficient resource utilization. 3）Monitor program progress, identify risks, and develop mitigation strategies to ensure the achievement of program objectives.
Process improvement: * Drives HR operation process definition, improvement, and gap analysis of current/future-state processes in partnership with key internal stakeholders; * Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvement; * Makes process design and development recommendations to standardize, improve, or redesign processes to meet business needs; * Works with cross functional teams to ensure the development of an efficient and scalable end to end process; * Coordinates with process owners and technology owners to define technology requirements to support the process deployment; * Obtains, creates and documents business requirements engaging multiple stakeholders; * Supports Process Owners in making business decisions relating to system implementation, modification, maintenance, etc. Project management: * Creates, manages, and drives regional/cross-country project plans and resources, executing them using appropriate tools and techniques; * Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring;