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特斯拉IT Incident Response Engineer

社招全职生产支持地点:上海状态:招聘

任职要求


Must 
• Minimum 5 years of working experience with related academic background(Information Technology, Software Engineering, Computer Science. etc.).
• Deep understanding of IT infrastructure knowledge base, such as Networking, Server, Visualization, Storage. Etc. Hands on experience is preferred.
• Deep understanding of monitoring tools such Grafana, Prometheus or Splunk.
• Experience with change managemen…
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工作职责


THE ROLE
This role will be a support engineer within the Tesla IT Infrastructure Engineering & Operations department. The Sr. Incident Response Engineer will be coordinating with cross-functional engineering teams for Incident Response & Management in terms of the high availability to Tesla Manufacturing, Business Operations, Customer Service & Experience. We help to reduce the occurrence of incidents by using efficient IT Operation monitoring, effective risk analysis and professional team collaboration.

The Tesla APAC Incident Response Center is a growing team consist of professionals from diverse backgrounds, which will offer you a fantastic development environment. This role will be based on Giga Factory Shanghai, China but will provide support to Tesla Business globally considering of the growing business & great mission.

RESPONSIBILITIES
• Independently lead incident response and management to minimize impact and ensure optimal response times. Develop incident response plans, conduct post-mortem analyses, and organize drills to enhance preparedness.
• Drive IT service management projects. Establish/optimize SOPs to reduce inter-team communication barriers, promote technical knowledge sharing, and improve team incident response capabilities.
• Monitor IT infrastructure and data center operations, including servers, networks, and applications. Analyze real-time stability metrics, mitigate risks, and deliver regular operational analysis reports.
• Proactively enhance team efficiency through tool automation, process refinement, and adoption of industry best practices. Support daily operations and foster a culture of continuous improvement.
• Oversee infrastructure changes to minimize risks, streamline approval workflows, and ensure compliance with change management protocols.
包括英文材料
Grafana+
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