特斯拉Sr. IT Incident Response Engineer

工作描述

任职要求
Must 
• Minimum 5 years of relevant experience; bachelor's degree or above in Information Technology, Software Engineering, Computer Science, or equivalent.
• Fluent English; strong communication, sense of responsibility, problem-solving, and teamwork.
• Solid IT infrastructure knowledge (networking, servers, virtualization, storage, Kubernetes/application services); hands-on experience preferred.
• Major incident / on-call experience in an enterprise environment.
• Strong operations observability: Splunk, Prometheus/Alertmanager, synthetic monitoring, Grafana (or equivalents); familiarity with ITSM ticketing practices.
• Ability to lead and coordinate cross-team incident resolution while managing information recording and synchronization in parallel.
• Participate in 7×24 IRC on-call duty: track response timeliness, coordinate escalation, and facilitate Bridge handling.

Preferred 
• Experience collaborating with infrastructure administrators and platform/application support teams.
• ITIL Foundation or equivalent ITSM practice; experience in process management, change control, and project management.
• Experience leading Bridge or regi…