特斯拉Application Support Engineer
任职要求
Must-Have · Bachelor’s degree in Computer Science or equivalent education. · 1-5 years of coding experience, with hands-on expertise in developing and maintaining applications. · 1 years of AI technology experience · At least 1+ years of experience in a support role, with a solid understanding of support processes and Service Level Agreements (SLAs). · Strong skills in root cause analysis and problem-solving. · Proficiency in SQL for database querying and analysis. · Basic knowledge of infrastructure components, including networking, databases, and Kubernetes (K8S). · Demonstrated ability to multitask and perform effectively under pressure. · Adaptability to excel in a fast-p…
工作职责
Tesla is seeking a skilled Application Support Engineer to join our IT Application Team. This role is dedicated to providing outstanding support for sales and delivery-related applications, ensuring seamless operations and exceptional satisfaction for both customers and business stakeholders. Responsibilities: · Provide production support for Tesla’s sales and delivery applications, including but not limited to Sales Applications, Order-to-Delivery Applications, and Ownership Applications. · Support sales and delivery business operations by managing production incidents and basic requests, conducting thorough issue analysis, implementing immediate containment solutions, and recommending long-term resolutions. · Serve as the primary point of contact for support requests related to sales and delivery applications, ensuring all requests are logged promptly, courteously, and accurately. Collaborate with business stakeholders and Product Managers (PM) on the design and enhancement of new features and processes. · Escalate unresolved issues within the IT department to guarantee timely resolution, maximize system uptime for users, and oversee the full lifecycle of issues with clear communication to ensure high satisfaction for sales teams and customers. · Proactively monitor systems, identify, resolve, or mitigate production issues to minimize disruptions to sales operations and customer experience. · Develop support tools to automate repetitive requests or issue resolution processes for sales and delivery applications. · Collaborate with Development, PM, and Business teams on testing and advanced support activities for sales and delivery systems.
The Role Tesla is currently seeking an application support engineer to join the IT application team in Shanghai, China. The role is responsible for the Tesla Internal software system including HROS,EHS,Billing and AI platform. All of system are Tesla's internally-developed. Responsibilities · Responsible for assigning all HelpDesk and customer inquiries, including technical assistance to best use of application product. · Provides outstanding customer service to Tesla Motors application users. · Work collaboratively with the local and global factory software team to maintain data/system integrity. · Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. · Support and monitor production system. · Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. · Perform testing of new development. · Support the product team for application design and improvement · Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. · Develop support tool for operation automation · Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. · Design and implement build, deployment, and configuration management.
The Role Tesla is currently seeking an application support engineer to join the Factory Software team in Shanghai, China. The role is responsible for the factory software system including configuration, maintenance, and improvement of our warehouse management system (WMS) and (or) manufacture execution system (MES) and (or) other production and supply chain related systems. These duties will be performed in compliance with policy guidelines and within timeframes as defined by the project requirements. Responsibilities • Design and implement build, deployment, and configuration management. • Support and monitor open-source and proprietary systems in production. • Perform testing of new development. • Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. • Develop reports and dashboards using Python and SQL. • Provide technical support to end users, including business analysts, line associates, etc. • Work collaboratively with the headquarters factory software team to maintain data/system integrity.
The Role Tesla is currently seeking an application support engineer (intern) to join the IT application team in Shanghai, China. The role is responsible for the Tesla energy software systems. Responsibilities Responsible for assigning all Help Desk and customer inquiries, including technical assistance to best use of application product. Provides outstanding customer service to Tesla Motors application users. Work collaboratively with the local and global factory software team to maintain data/system integrity. Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. Support and monitor production system. Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. Perform testing of new development. Support the product team for application design and improvement Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. Develop support tool for operation automation Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. Documents and maintains shift documentation
