特斯拉 Application Support Engineer，MES
任职要求
Minimum • Requires a bachelor’s degree in computer science or equivalent training/education. • Well developed multi-tasking capabilities and experience under pressure. • bility to thrive in an extremely fast paced environment. • Communication skills: the ability to both express and understand …
工作职责
The Role Tesla is currently seeking an application support engineer to join the Factory Software team in Shanghai, China. The role is responsible for the factory software system including configuration, maintenance, and improvement of our warehouse management system (WMS) and (or) manufacture execution system (MES) and (or) other production and supply chain related systems. These duties will be performed in compliance with policy guidelines and within timeframes as defined by the project requirements. Responsibilities • Design and implement build, deployment, and configuration management. • Support and monitor open-source and proprietary systems in production. • Perform testing of new development. • Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. • Develop reports and dashboards using Python and SQL. • Provide technical support to end users, including business analysts, line associates, etc. • Work collaboratively with the headquarters factory software team to maintain data/system integrity.
• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.
• Design, develop and deliver user-friendly, state-of-the-art Azure services to provide world-class user experiences on Azure • Work together with the team to ensure service quality, availability and reliability • Participate in live-site and customer support to ensure customers using our services have a great experience