特斯拉Application Support Engineer
任职要求
Must · Requires a bachelor’s degree in computer science or equivalent training/education · Experience operating large scale software · Well developed multi-tasking capabilities and experience under pressure · Ability to thrive in an extremely fast paced environment · The ability to both express and understand technical problems to stakeholders · Deep dive root cause analysis skills · Critical technical bridge handling know how · SQL and reporting skills · Basic infra skills like network, DB and K8S · Able to communicate in English Preferred · Programming skills in a scripting language is a big plus, Python preferred · Be familiar with DevOps CI/CD tool chain · Be familiar with the tool like Grafana and Splunk · Willingness to using AI tool for operation
工作职责
The Role Tesla is currently seeking an application support engineer to join the IT application team in Shanghai, China. The role is responsible for the Tesla Internal software system including HROS,EHS,Billing and AI platform. All of system are Tesla's internally-developed. Responsibilities · Responsible for assigning all HelpDesk and customer inquiries, including technical assistance to best use of application product. · Provides outstanding customer service to Tesla Motors application users. · Work collaboratively with the local and global factory software team to maintain data/system integrity. · Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. · Support and monitor production system. · Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. · Perform testing of new development. · Support the product team for application design and improvement · Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. · Develop support tool for operation automation · Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. · Design and implement build, deployment, and configuration management.
The Role Tesla is currently seeking an application support engineer to join the Factory Software team in Shanghai, China. The role is responsible for the factory software system including configuration, maintenance, and improvement of our warehouse management system (WMS) and (or) manufacture execution system (MES) and (or) other production and supply chain related systems. These duties will be performed in compliance with policy guidelines and within timeframes as defined by the project requirements. Responsibilities • Design and implement build, deployment, and configuration management. • Support and monitor open-source and proprietary systems in production. • Perform testing of new development. • Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. • Develop reports and dashboards using Python and SQL. • Provide technical support to end users, including business analysts, line associates, etc. • Work collaboratively with the headquarters factory software team to maintain data/system integrity.
Application Competence Engineer: Support critical apps escalations from local and drive VHV 3rd line to deliver support on time. Coordinate and introduce ASML new products to the customer and show on-product benefits. Business development support to identify improvement potentials of ASML products to benefit our customer. Engage with ASML D&E and customer R&D team to define the solution roadmap to drive semiconductor technology. Support as workstream owner in NTP project to define project plan with customer and execute. Document the structural issues or BKM and rollout to all sites. Be expert in 1 or more competence and help local team grow. Be able to on-call / shift work in customer environment.
Customer Support Engineer Job Description: - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate. - Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. - Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. - Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. - Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary. - Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. - Can work flexibly, can accept overtime working and travel request . - Have initiative to communicate with colleagues and learn from them - Can accept manager/leader’s arrangement based on company business needs