特斯拉IT Desktop Support Technician

The Role Tesla has an opportunity for an IT Manufacturing Support Engineer at Giga Factory Shanghai LinGang. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Engineer is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy. Responsibilities • Primary responsibility is to keep manufacturing lines running, (IT device reliability and availability, IT environment security). • Design, install, support, upgrade, replace, and remediate all industry IT hardware along manufacturing lines. • Quickly respond to requests and incidents from our customers. • Troubleshoot Hardware, Operating System and software issues. • Troubleshoot Network issues from the client up to the switch and IDF. • Interface with the various manufacturing groups to understand issues. • Interpret how to solve long term needs within the framework of IT MFG standards. • Cooperate with manufacturing on participant in IT projects to build or reforming Tesla manufacturing lines.

As an E.IT TES specialist, the responsibility is to provide IT technical support to high level management team & Top Executives in multiple offices in Shanghai. Responsibilities: Serve as the TES engineer to resolve customer’s issues and requests per Schneider Electric IT process: · Responsible for the availability and technical support of various IT systems and equipment on the desktop side, such as PC, printers and other front-end equipment, Windows operating system, Office, and other daily maintenance support. · Configure new PCs, printers and IP Telephony, mobile communication devices and audio/video facilities. · Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; making corrections where required. · Identify or address the root causes for related technical Incidents and summarize Lesson & Learn for future improvement. · Work with Schneider Electric related manager to review and identify areas for improvement. Other Activities and Responsibilities in daily operation: · Work with other peer in other site or region to ensure necessary support documents are ready, tested, and usable from the TES tasks. · Onsite team lead of China ShangHai sites, engaging regional L1 (onsite team) to archive KPI and associated its support expectations · Support Internal & External Event & Meeting & virtual meeting · Service Introduction Request Handling

Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs. IT Infrastructure and Network Management Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Service Management and Coordination Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Standard Procedures, Reporting, and Team Management Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.

Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs. IT Infrastructure and Network Management Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Service Management and Coordination Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Standard Procedures, Reporting, and Team Management Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.