特斯拉IT Desktop Support Technician
任职要求
必须具备： · 需要在计算机或其他相关专业上有本科学历，有相关技能的培训经验。 · 需要至少5年桌面支持的经验，包含2年跨国公司或国际大型企业任职经验。 · 对于Windows 和Mac OS 操作系统的知识娴熟，对于计算机软硬件也有一定程度的掌握。 · 需要有基于工单系统处理问题和申请的经验。 · 了解网络知识如TCP/IP,DNS, DHCP并且有排除无线/有线网络故障的经验。 · 有远程支持用户的经验，支持方式包含通过网络，VPN等。 · 有数据备份,Active Directory, Exchange和Windows server 环境的支持经验。 · 有移动设备支持经验(安卓, iPhone, iPad或其他)。 · 有能力排除PC,工作站，笔记本软硬件问题的能力。 · 有支持Office 365应用(Power Platform, SharePoint, Teams)的相关经验。 · 优秀的口头和书面沟通能力，能够在各种工作场景中用英语进行有效沟通、阅读和撰写。 · 卓越的客户服务技能，对细节的高度关注和对问题的出色跟进。 · 对服务器、网络、电话设置-支持、存储、虚拟化和业务应用程序有全面的了解。 · 团队协作能力出色，处理问题能力卓越。注重细节，能在压力下高效率的进行工作。 · 能在所负责区域内出差，巡店。 优先考虑： · 有AI大模型知识，如LLM，工作流搭建，智能体平台开发能力者优先。 · 有3年以上在国际或外资企业工作经验者优先。 · 有销售，售后门店支持经验者优先。
工作职责
该职位将常驻于特斯拉公司IT系统支持的前端，IT桌面技术人员将成为内部用户在IT问题上的第一联络人。该职位的主要任务是对最终用户的问题进行故障排除和解决，安装和支持系统，并协助特斯拉全球IT基础设施的日常运营，以促进特斯拉业务和制造的发展。这些工作职责需符合公司政策且在团队绩效和项目要求中规定的时间范围内完成。 关键职责 · 支持Windows和macOS桌面操作系统. 对于计算机和一般的网络问题进行诊断和排障。 · 通过现场或远程的方式向最终用户的问题提供及时的解决方案。 · 会议室设备，打印机的巡检和支持。 · 根据业务需要的其他相关工作职责 · 能够以口头和书面形式进行有效沟通，并能与相关项目或工作中合作的人员（包括公司管理层和外部业务伙伴）建立和维护合作关系。
As an E.IT TES specialist, the responsibility is to provide IT technical support to high level management team & Top Executives in multiple offices in Shanghai. Responsibilities: Serve as the TES engineer to resolve customer’s issues and requests per Schneider Electric IT process: · Responsible for the availability and technical support of various IT systems and equipment on the desktop side, such as PC, printers and other front-end equipment, Windows operating system, Office, and other daily maintenance support. · Configure new PCs, printers and IP Telephony, mobile communication devices and audio/video facilities. · Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; making corrections where required. · Identify or address the root causes for related technical Incidents and summarize Lesson & Learn for future improvement. · Work with Schneider Electric related manager to review and identify areas for improvement. Other Activities and Responsibilities in daily operation: · Work with other peer in other site or region to ensure necessary support documents are ready, tested, and usable from the TES tasks. · Onsite team lead of China ShangHai sites, engaging regional L1 (onsite team) to archive KPI and associated its support expectations · Support Internal & External Event & Meeting & virtual meeting · Service Introduction Request Handling
Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs. IT Infrastructure and Network Management Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Service Management and Coordination Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Standard Procedures, Reporting, and Team Management Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.
Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs. IT Infrastructure and Network Management Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Service Management and Coordination Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Standard Procedures, Reporting, and Team Management Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.
