特斯拉Sr. Product Engineer- Sales& Delivery

1、负责MA系统与 CRM 的集成，设计基于客户生命周期的自动化触达及培育路径； 2、设计MA系统的功能及应用场景，包括不限于内容、活动、推送等功能的优化； 3、设计客户分群与标签体系，与MA系统功能关联，优化销售全链路的数字化体验； 4、主导 AI 技术在销售场景的创新落地，例如智能讲解答疑、线上化销售体验等； 5、其他基于销售场景的业务需求落地和创新方向探索；

The Role As a Software Product Engineer of IT Sales applications, you will be responsible for leading a wide variety of cross-functional programs across sales and customer experience application,system integration, server systems, and diagnostics. In this role, you will lead the design and development of some of the most advanced and sophisticated systems in the world, with unparalleled agility. Responsibilities • Design the new functionalities in applications to support the growth of our sales. • Work with US IT team to implement global rollout to China with local gap prioritized. • Manage the implementation as project manager. • Manage cross-functional software programs from end-to-end. • Develop and manage project plans and ensure on-time delivery. • Work closely with engineering teams to effectively coordinate complex design inter-dependencies. • Constantly work to evolve our processes towards increasing precision and dependability, while still maintaining the agility that has gotten Tesla to where we are now. • Work with the UX, dev, and QA teams with strength and confidence through rapid development cycles, changing requirements, and uncertainty. • As business partner to manage IT requirements of specific domain.

The Role As a Core Product Manager in Tesla's Service division, you will work closely with the after-sales service team to lead the planning and design of core service products. You will play a key role in shaping the digital tools and platforms that drive Tesla’s global service operations. This role requires a deep understanding of business processes and operations. You should demonstrate strong analytical and problem-solving skills, and be able to collaborate effectively with multiple stakeholders to drive cross-functional teams toward shared objectives. Key Responsibilities: • Act as a partner to the business teams, identifying pain points and gathering IT requirements. • Define and manage IT project plans, coordinate cross-functional resources, and ensure timely delivery. • Collaborate closely with global product managers, software engineers, and QA engineers to adapt to evolving requirements and manage uncertainties. • Communicate proactively with senior leadership across teams, providing regular updates on key milestones and project progress.

The Role As a Senior Product Manager of e-shop applications, you will lead the product strategy and execution for Tesla’s e-Shop applications, driving improvements in sales enablement, customer experience, system integration and backend infrastructure. As the key IT product owner, you will design and deliver advanced e-shop features that support sales growth, all while maintaining the speed and agility that defines Tesla. Responsibilities • Enhance existing features and design new functionalities to drive application capabilities that support sales growth and business expansion. • Work with US IT team to implement global rollout to China with local gap prioritized. • Collaborate with UI/UX designers to enhance the frontend interface and revamp the overall customer shopping experience. • Collaborate with the software engineering team to ensure end-to-end delivery of multiple projects within scope and on schedule. • Leverage AI capabilities to improve e-shop customer engagement and personalized experience • Develop internal tools that empower cross-functional teams’ (e.g., Order Ops, Finance) self-serve business operation and reduce reliance on engineering resources • Keep tracking and analyzing key performance metrics—including conversion rate, bounce rate, product return rate, and cart abandonment—and drive data-informed improvements