甲骨文TAM Snr Manager

• Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts.  Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers,  organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. • Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. • Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. • Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. • Identify and submit delivery leads for new opportunities and contract renewals. • Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. • Establish and maintain a delivery governance model with the customer at the management and executive levels. • Perform scope and risk management. • Contribute to initiatives for Oracle delivery organizational process improvement and tool development. • Conduct periodic Service Account Planning and Account Reviews.   7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.

Responsibilities: • Project Leadership: • May have a project lead role, managing complex projects, including tracking and communicating status, risks, and outcomes. • Utilize leading practices for successful Oracle technology and Cloud deployments and operations. • Customer Relationship Management: • Develop and manage Oracle customer relationships with a designated large account or a small number of medium accounts throughout the contracted engagement. • Act as a trusted advisor to customers, ensuring consistency and quality of deliverables, helping them achieve their IT strategy and business goals. • Technical Service Delivery: • Coordinate the delivery of Oracle Services, serving as the primary delivery contact to the customer. • Align contracted services with customer goals and objectives, ensuring effective and efficient use of Oracle delivery resources. • Responsible for delivering to the contracted terms, achieving contract margin and revenue objectives. • Collaboration and Solution Identification: • Work collaboratively with Sales, delivery teams, and customers to identify appropriate solutions to meet customer requirements. • Establish and maintain a delivery governance model with the customer. • Identify and submit delivery leads for new opportunities and contract renewals. • Incident Management and Communication: • Act as a point of contact for any major incidents, managing communication and customer expectations through resolution. • Conduct periodic Service Account Planning and Account Reviews, performing scope and risk management. Requirements: • Deep understanding of Oracle eBusiness Suite product functionality and technology. Expertise in SCM module is highly preferred. • Over 5 years of experience in complex Oracle eBusiness Suite implementation, rollout, upgrade or optimization project management. China to Global or Global to China oversea project experience is highly preferred. • Over 10 years of experience in manufacturing industry. • Over 10 years of experience in IT Service Management, Project Management or Account Management. • Demonstrated knowledge of Contract/Project Management, including cost, resources, scheduling, scope, and risk management. • Demonstrated experience and skill of customer relationship, account management and incident management. • BS degree or equivalent experience. • PMP or equivalent professional certificate. • Fluent communication with both Chinese and English.

一、客户技术服务 深入理解客户业务场景，快速定位并高效处置 Agent 执行异常、多模态生成失败、外部系统对接报错等技术问题，建立分级响应机制保障业务连续性。 分析客户在 Agent 定制、Prompt 设计、Skill选型、系统集成等环节的真实需求，系统化梳理高频问题，驱动产品侧持续优化核心能力。 二、平台稳定性保障 建立 AI Agent异常应急处置流程，针对 Agent 执行中断、模型调用故障、API 超时等场景快速定位根因并实施恢复，构建自动化诊断工具降低响应时间。 定期执行业务健康度巡检（执行成功率、模型配额消耗、集成稳定性），识别容量风险与资源瓶颈；为客户关键业务节点提供前置架构评审、压测与实时驻场护航。 设计并执行高可用演练方案，验证 Agent 容错性、多模型 fallback 策略与外部依赖降级能力。 三、AI Agent治理与优化 基于使用数据分析 Agent 执行效率与成本消耗，提供 Prompt 优化、模型选型调整、多模型路由策略优化建议，帮助客户在效果与 TCO 间取得最优平衡。 协助客户完善权限体系、数据隔离、审计日志与敏感信息脱敏方案，确保 AI Agent使用符合企业安全规范与审计标准。 提炼行业通用最佳实践模板，规避常见设计误区，形成可复用的场景化方案库。 四、服务管理与项目交付 设计合理的服务沟通机制，跨产研、售前、交付多团队协同，推动重大技术专项（系统集成、数据迁移、架构重构）按节奏高质量交付。 为企业客户整体满意度负责，定期输出技术健康报告，汇总问题处置、优化建议落地与 AI 应用价值量化成果，推动客户续约与用量增长。

1. 企业级 AI Agent 工程落地指导: 作为客户 AI 应用技术服务的第一责任人，深入理解客户业务场景与技术痛点，主导Agent等工程全链路落地服务：从 RAG 构建、知识库向量化、Prompt Engineering 调优，到多 Agent 协作编排、工具链集成与 Function Call调试，确保 AI Agent 在生产环境高效运行。 2. 大模型训练与推理全链路架构设计，负责从数据到模型端到端技术支持:数据侧：设计数据采集、清洗、标注流程，搭建高质量训练数据 Pipeline; 训练侧：基于 PAI 平台进行模型微调（SFT/RLHF）、LoRA 适配、分布式训练集群调度; 推理侧：优化推理性能（KV Cache、Flash Attention）、推理服务弹性伸缩、Tokens成本治理 3. AI 云原生稳定性保障: 从客户架构视角出发，通过自动化巡检、AIOps 工具链推动问题主动发现与风险预防。构建 AI 云原生全链路可观测体系，覆盖 SaaS 层（百炼/通义）、PaaS 层（PAI/DashScope）、IaaS 层（GPU 实例/高速网络）。结合大模型业务的高并发、长文本等流量特征，制定 GPU 算力集群的弹性扩缩容策略。负责推理延迟优化、显存 OOM 治理、模型服务灰度发布、模型流量调度、算力混沌工程、故障快速定位与 RCA 沉淀。 4. 卓越架构护航从公共云企业客户的业务视角出发，基于云上卓越架构最佳实践，主导客户云系统的持续诊断与重构。围绕高性能、高可用、安全合规、运维提效与成本精细化管理五大维度，推动架构的标准化与现代化升级。攻坚 AI 基础设施与传统业务系统的异构集成难题。设计并落地云上弹性伸缩方案，确保大模型/AI 业务在云端环境下的无缝对接、平滑扩缩容与极致弹性。