SAPSenior Account Executive - Service - SH

The Account Executive (AE) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: Account & Customer Relationship Management: Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer. Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets. Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment. Demand Generation, Pipeline, and Opportunity Management: Maintain pipeline management, ensuring a healthy and advancing sales funnel. Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities. Utilize SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs. Sales Excellence: Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts. Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach. Stay informed about SAP’s competition and position SAP solutions effectively against them. Maintain accurate customer and pipeline information within CRM systems. Leading a (Virtual) Account Team: Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives. Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions. Maximize the value derived from SAP’s extensive sales support ecosystem.

Account Planning / Management• Demonstrates a deep understanding of the client's business model and marketing strategies. Helps lay foundations for marketing and business strategies aimed at growing opportunities among current and new clients. Shares customer feedback via appropriate feedback channels to enhance team capabilities and adapt Microsoft's messaging to clients. Guides peers and internal partners in contact with clients on proper communication strategies that articulate Microsoft's offerings.• Proactively expands strategic network of internal key internal and external partners and other business decision makers for clients to ensure execution of core tasks and account transactions, and to provide seamless account management experience. Grows sales and partner impact. Leads efforts with key internal partners and business and technical decision makers to develop and share long-range, comprehensive, tailored account plans that meet Microsoft and client needs. Formulates marketing strategies based on partner and Microsoft needs, scaling business across regions/segments or globally.• Ensures timely and proactive customer escalations and resolutions (e.g., with Ad Support, Billing, Advertiser Trust and Safety), when needed. Leverages internal partner network to resolve day-to-day escalations and revenue blockers. Sales Focus• Accountable to own revenue target from managed book of business. Drives revenue through direct engagement and influencing with clients key budget decision makers.• Positions oneself as a thought leader and trusted, technical advisor to the executive-level business decision makers at the client's/agency's business. Identifies and engages decision makers and stakeholders to expand the relationship with clients/agency and leverages best-in-class sales and communication strategies and tools to accelerate sales.• Leverages Client Relationship Management (CRM) directed tactics and other tools (e.g., customized performance dashboards, data

• You will sell Microsoft’s media and buy-side technology products and will drive outcomes through a variety of transaction types and technology platforms. • You will develop, lead and execute MSA sales strategy & priorities to enable client growth of existing and new products. Purposefully positions outcomes within the context of the client’s digital marketing journey from current to future state. • You will work to influence CMO and Chief Digital Marketing Stakeholders through Relationship Building as a compelling storyteller, leading with emotional intelligence, communicating with confidence and by effectively listening to identify clients’ end-to-end needs. • You will lead Sales planning with the Account v-team including achieving sales targets and increasing existing budgets while also opening new share of wallet opportunities with Audience ads and other incubations products and ensure shared accountability for sales targets with the v-team. Works in partnership with v-team to bring the best resources to ensure deal success. • You will expand the client's view of the importance of MSA products and concede negotiables in an order that ensures both parties feel they are winning. Effectively maintains good working relationships with those involved in negotiation; persuading others without using manipulation and maintaining a positive atmosphere during difficult objections & negotiations. • You will lead the update of pipeline reviewing top new opportunities, identifying roadblocks, and ensure the right resources are engaged to overcome client objections. • You will execute sales expectations against pipeline, new client, and opportunity management goals per the MSA Solution Selling process for new deals, driving for client verifiable outcomes at each stage.

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.      What we offer  We help the world run better.    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!     The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.      Who You’ll Become  The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.     What You’ll Do  As an Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:   Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.  Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.   Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.   Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.    The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role.  Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth.      Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE)      SSE focus areas:    SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.    SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.    SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.    SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.    SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.     SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.