SAPSenior Account Executive - Service

The Account Executive (AE) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: Account & Customer Relationship Management: Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer. Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets. Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment. Demand Generation, Pipeline, and Opportunity Management: Maintain pipeline management, ensuring a healthy and advancing sales funnel. Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities. Utilize SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs. Sales Excellence: Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts. Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach. Stay informed about SAP’s competition and position SAP solutions effectively against them. Maintain accurate customer and pipeline information within CRM systems. Leading a (Virtual) Account Team: Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives. Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions. Maximize the value derived from SAP’s extensive sales support ecosystem.

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. • Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. • Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft. • Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. • Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. • Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. • Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. • Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. • Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft. • Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. • Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. • Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. • Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Account Planning / Management• Demonstrates a deep understanding of the client's business model and marketing strategies. Helps lay foundations for marketing and business strategies aimed at growing opportunities among current and new clients. Shares customer feedback via appropriate feedback channels to enhance team capabilities and adapt Microsoft's messaging to clients. Guides peers and internal partners in contact with clients on proper communication strategies that articulate Microsoft's offerings.• Proactively expands strategic network of internal key internal and external partners and other business decision makers for clients to ensure execution of core tasks and account transactions, and to provide seamless account management experience. Grows sales and partner impact. Leads efforts with key internal partners and business and technical decision makers to develop and share long-range, comprehensive, tailored account plans that meet Microsoft and client needs. Formulates marketing strategies based on partner and Microsoft needs, scaling business across regions/segments or globally.• Ensures timely and proactive customer escalations and resolutions (e.g., with Ad Support, Billing, Advertiser Trust and Safety), when needed. Leverages internal partner network to resolve day-to-day escalations and revenue blockers. Sales Focus• Accountable to own revenue target from managed book of business. Drives revenue through direct engagement and influencing with clients key budget decision makers.• Positions oneself as a thought leader and trusted, technical advisor to the executive-level business decision makers at the client's/agency's business. Identifies and engages decision makers and stakeholders to expand the relationship with clients/agency and leverages best-in-class sales and communication strategies and tools to accelerate sales.• Leverages Client Relationship Management (CRM) directed tactics and other tools (e.g., customized performance dashboards, data