滴滴Finance Operations Specialist(J250519014)

Here is the corrected and coherent version of the job description: About Us WorldFirst is a leading global payments platform dedicated to making international money transfer and commerce seamless and efficient for businesses worldwide. We leverage cutting-edge technology to break down financial borders and empower our customers to trade globally. The Role We are seeking a highly motivated and detail-oriented Business Growth and Operation Specialist to own and optimize the core user journey: account registration and onboarding for the WorldFirst platform. You will be the crucial bridge between our users, the product, and the business, ensuring that every new customer's first experience is smooth, successful, and sets the stage for long-term engagement. Your primary mission is to drive user acquisition and activation by making the sign-up process as efficient, clear, and user-friendly as possible, while ensuring compliance and security. Key Responsibilities 1. Onboarding Product Management & Optimization - Analyze user behavior data (funnel conversion, time-to-complete, drop-off rates) to identify key areas for improvement. - Collaborate with the Product team and UX/UI designers to propose, specify, and test new features and iterations to the onboarding process. - Collaborate with the Risk team to increase the success rate of account KYB verification, especially for the one-time success rate. - Collaborate with regional teams globally to incorporate region-specific needs. 2. Operational Excellence & User Support - Develop, maintain, and update help center articles, FAQs, and in-product guidance (tooltips, tutorials) for the registration process. - Serve as a subject matter expert for internal teams (Customer Support, Sales, Compliance) on onboarding-related queries and issues. - Monitor the onboarding funnel in real-time, proactively identifying and troubleshooting technical or usability issues that block users. - Manage and iterate on the user verification and KYC process, balancing user convenience with regulatory requirements. 3. Data Analysis & Reporting - Build and maintain dashboards to track key onboarding metrics (e.g., registration completion rate, verification success rate, time-to-first-transaction). - Generate regular reports on onboarding performance, providing actionable insights and recommendations to leadership and cross-functional partners. - Conduct A/B tests on UI copy, form fields, and process flow to optimize for conversion. 4. Cross-functional Collaboration - Work closely with the Compliance & Legal team to ensure the onboarding process adheres to all global and local regulations. - Partner with the Marketing team to ensure a seamless journey from ad click to fully onboarded user. - Liaise with Customer Support to understand common user issues and translate them into product improvements.

We are looking for a motivated sales operations specialist to streamline our sales processes and support our sales team with data-driven insights. This role involves utilizing CRM systems and internal tools to generate sales reports and business forecast to track KPIs and other key metrics. The specialist will also collaborate with stakeholders and team members to improve sales forecasting, smooth business process, assist in pricing strategies, and enhance overall team performance. 1. Analyzing sales data. Conducting data analysis on sales performance, identifying trends, and providing actionable insights to support strategic decision-making. 2. Forecasting and sales analytics. Develop and maintain sales forecasting models, track sales forecast to monitor team performance. Generate business report to highlight the key business progress and insights. 3. Monitor and maintain process efficiency and data quality to improving sales processes smoothly. Identify opportunities for process improvement to streamline workflows, reduce inefficiencies, and drive productivity in the sales organization. 4. Training and onboarding. Assists in the onboarding of new sales representatives by providing training on CRM systems, sales processes, and sales tools. 5. Collaborating with team members. Work closely with Sales, Pre-sales and Delivery Teams, and Finance, Legal and other back-end office stakeholders to align goals and support the business department."

• Own Project accounting setup for Professional Services primarily for Greater China Region (GCR) and provide extended support to Asia Pacific Japan (APJ) region as needed • Provide day to day support to stakeholder inquiries while adhering to defined SLAs and policies • Evaluate solutions for quality, business impact, and scalability • Assist in reconciling customer and partner accounts impacting budgets, revenue forecasts and collections • Facilitate scoping meetings with subject-matter-experts and project leads • Design and deliver training materials across platforms (Wisdom, Wiki, Training platforms) • Develop scalable, reusable content for global audiences • Monitor and improve organizational effectiveness as a trusted advisor • Implement continuous improvements across order to cash, sales, and program management • Manage and support Project Accounting for AWS Professional Services, ensuring accurate project setup aligns with the contract • Develop and maintain reporting mechanisms and dashboards to monitor data quality that have direct impact to the teams Key Performance Indicators (KPI's) • Work closely with global counterparts and system teams to optimize processes through analysis and automation, recommending system improvements A day in the life • Manage Project accounting setup, partner on-boarding, billing, month end reporting and support collection strategies for Professional Services globally and evaluate solutions for quality, business impact, and scalability • Leverage appropriate tools and delivery methods based on usage, need, and audience

We are seeking a detail-oriented Finance Specialist to manage day-to-day financial operations, ensure compliance, and drive process efficiency. This role is critical for maintaining accurate financial records and supporting audits in a fast-paced MNC environment. Key Responsibilities 1. Perform a full spectrum of GL function and to maintain a full set of accounts. 2. Perform and manage day-to-day accounting operations (GL, Inter-company, Payroll Accounting, Bank Reconciliation) 3. Monthly accounting close includes preparing and posting journal entries. 4. Conduct comprehensive variance analysis to deliver actionable insights, enabling data-driven decision-making and operational optimization for internal stakeholders. 5. Direct the application of new or changes to corporate, statutory, IFRS and relevant accounting standards/ 6. Deliver strategic financial expertise, business acumen, and innovative problem-solving to ensure rigorous analysis, actionable recommendations, and executable initiatives for corporate finance engagements. 7. Help coordinate annual audits and tax filings 8. Develop and update Standard Operating Procedures (SOPs) for accounting processes (e.g., Intercompany reconciliations). 9. Collaborate with cross-functional teams to improve financial processes 10. Develop, maintain, and implement policies and procedures for the effective management and control of financial accounting business requirements. 11. Ensure financial accounting systems are maintained in in good working order and are developed to meet changing business requirements. 12. Proactively work and collaborate with internal customers to ensure the type and quality of services provided support them in the achievement of their business objectives, and efficiently provide the essential support services to the organization. 13. Support month-end closing process optimization to reduce cycle time. 14. Assist with special projects (system implementations, process improvements)