滴滴Product Operations Manager(J250526028)

Your Responsibilities As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include: Lead Pricing Strategy & Execution : - Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns. - Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals. - Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks. Market & Competitive Analysis : - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Customer Experience and Cross-Functional Collaboration: - Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.

1. 负责国际化外卖-商超业务的用户侧产品运营。协同前线运营、总部运营、产研团队推动项目落地，共同为业务核心结果负责。 2. 产品功能运营：深度理解产品功能（营销、定价、搜索、履约），制定功能上线运营计划，推动功能的用户理解、使用率和渗透率。 3. 数据分析与用户洞察：定期进行用户行为数据分析，监测运营效果，持续优化策略。通过用户调研、数据分析挖掘用户需求，形成用户洞察报告，驱动产品与运营决策。 4. 跨部门协同：与产品、运营、技术、市场、客服等团队紧密合作，确保运营方案顺利落地。 5. 用户研究/市场调研：深入研究海外当地和国内竞品市场的用户行为和偏好。通过研究结果，优化产品功能和运营策略，提升用户体验及满意度。

Ant International is looking for a Business & Product Operations, Manager to drive the adoption and growth of, Buy Now Pay Later (BNPL) product which spans across Southeast Asia with focus in Malaysia Market. As part of the Regional Team, you will be the key personnel to ensure the smooth-running operations of our lending business supporting across leading E-commerce platforms responsible for all internal and external stakeholder management. You are a goal-getter, a people person and a desired team player for the regional and local country teams and a hands-on project manager to manage projects efficiently and implement the product roadmap and plans. • Manage the entire chain of business operations from product development plans, campaign management, marketing and partnership collaboration with internal stakeholders with cross function teams such as product, technology, legal, finance, compliance, marketing, credit risk and customer service within E-commerce platforms. • Work with our internal and external partners to drive the adoption and growth of BNPL in-country with good understanding of the fintech/ lending scenes in the markets. • Contribute and influence the product roadmap together with our product development and technology team to improve overall user experience, develop product features and product operational tools to improve the overall product user conversions and experience. • A data expert with the ability to analyse and report key business metrics that will have a strong influence on business decisions. • Deep understanding of marketing conversation funnel and user behaviour metrics with the ability to analyse current user retention, traffic to create meaningful and impactful campaigns to educate and drive adoption for BNPL usage. • To plan and execute marketing campaigns and projects with relevant cross-function domains to increase overall reach and visibility of BNPL. • Role also entails day to day operation managements from internal, external stakeholder alignment and communications with partners, promotion campaigns management, UAT, product roadmap planning, reporting and budget management.

Grocery User Product Operations Manager/国际化外卖用户产品运营经理 岗位职责： 描述： 1. 负责国际化外卖-零售外卖业务的用户侧产品运营。协同前线运营、总部运营、产研团队推动项目落地，共同为产品功能交付和业务核心结果负责。 2. 通过数据分析及用户洞察，产出高质量的BRD并推动需求落地。推动产品功能迭代，提高运营工具易用性，助力业务达成既定目标。 3. 用户研究/市场调研：深入研究海外当地和国内竞品市场的用户行为和偏好。通过研究结果，优化产品功能和运营策略，提升用户体验及满意度。