滴滴Product Operation Senior Analyst(J250625026)
任职要求
任职要求 教育背景: 本科及以上学历,计算机、信息管理、通信、商业管理或相关领域优先。 工作经验 : 5年以上产品运营、解决方案运营、技术运营、产品管理或售前咨询经验,大型互联网平台或领先SaaS企业背景者优先。 3年以上深度参与客服产品/系统/工具生态建设与运营经验,深刻理解客服运营核心流程与痛点(咨询、受理、处理、质检、工单、智能工具等)。 具备在全球化或跨国公司工作的显著经历,拥有复杂…
工作职责
主要职责 跨业务线客服需求评估与决策 (40%): 深入业务理解: 与不同核心业务线(如出行、外卖、FinTech)的运营与客服团队紧密协作,深刻理解其业务模式、目标用户群及核心服务流程。 需求洞察与判断: 系统性地收集、梳理与分析来自各业务线的客服产品需求(工具、流程、功能优化等),独立进行专业评估,判断其核心价值、合理性与对业务目标的支撑程度。建立并应用需求价值评估模型。 研发资源决策: 基于业务痛点、用户体验、效率/成本效益、技术可行性等维度,清晰论证该需求是否需要投入研发资源进行产品化开发(如新建/优化工具、对接系统、开发AI能力),或通过运营策略/流程优化即可解决,为技术资源投入提供关键决策建议。 客服平台化战略与技术创新融合 (30%): 平台化架构推进: 主导或深度参与推动核心客服系统(如CRM)向模块化、组件化、开放化架构转型,提升灵活性与可扩展性,支持业务快速迭代与对接。 开放性与SaaS化探索: 规划并支持客服模块/能力的API化设计与开放策略;参与评估核心客服组件/工具转化为SaaS产品的可行性、商业模式与实施路径。 AI赋能客服: 探索并推动AI技术(如智能聊天机器人、坐席辅助、知识管理、自动化流程)在客服各场景中的应用落地,评估技术方案与业务价值的匹配度,驱动服务效率与体验革新。 高效跨国协作与落地推动 (30%): 跨时区/跨文化协作枢纽: 作为关键协调者,高效沟通并拉齐全球业务团队(需求方)、客服运营团队、及研发团队的目标与优先级,管理多方期望。优秀的英语沟通能力(书面与口语)是硬性要求。 产品方案对接与落地: 针对确认投入研发的需求,协同产品、设计与研发团队,清晰定义目标、核心方案、关键指标,确保方案紧密贴合业务需求,并推动高质量、高效落地与结果验证。 知识沉淀与方法论: 总结提炼需求评估、技术融合、平台化及跨国协作等领域的经验与最佳实践,形成可复制的方法论赋能团队。
1. 营销策划与执行:负责平台站内营销活动/大促的策略输出、创意策划和落地执行,包括但不限于节日节点。根据目标用户群体、营销主题与市场需求,设计站内+站外创意活动方案,提升平台新客获取和老客留存,推动平台交易增长。 2. 跨部门协调与合作:与市场、产品等团队紧密合作,组织跨部门会议,推动活动进展与关键节点的按时落地。 3. 数据分析与优化:跟踪活动的效果,分析流量、转化、补贴等数据,及时优化营销策略。基于数据结果提出优化方案,确保活动持续提升平台效益。 4. 活动Communication:设计传播策略和传播节奏,通过站内渠道和站外媒体推广活动内容,确保物料符合主题氛围并激发用户参与兴趣。 1. Marketing Planning & Execution: Responsible for the strategy, creative planning, and execution of on-platform marketing activities and major promotions, including but not limited to holiday campaigns. Design on-platform and off-platform creative activity plans based on target user groups, marketing themes, and market demand to enhance user acquisition, retention, and drive platform transaction growth. 2. Cross-Department Coordination & Collaboration: Work closely with teams such as Marketing, Product, and others. Organize cross-department meetings to drive the progress of activities and ensure key milestones are met on time. 3. Data Analysis & Optimization: Track and analyze the effectiveness of campaigns, including metrics such as traffic, conversion, and subsidies. Continuously optimize marketing strategies based on data insights and propose improvement plans to ensure sustained platform benefits. 4. Campaign Communication: Design communication strategies and timing for campaign promotion through on-platform channels and external media. Ensure that marketing materials align with the campaign theme and generate user interest and participation.
• Be a subject matter expert on databases, particularly on Relational Databases, able to discuss with customer on database modelling, migration, performance testing and day to day operations • Have wide ranging experience with open source and commercial databases such as MySQL, PostgreSQL, Oracle & SQL Server…etc • Be familiar with major cloud service providers in using it for deployment of workloads (AWS, Alicloud, GCP, Azure…etc) • Be a technical expert on all aspects of OceanBase (compatibility assessment, deployment, administration, development, migration…etc) • Facilitate introduction, discussion and demonstration of OceanBase’s technology, vision and value proposition either via individual or group sessions with customers • Engage and discover prospects’ pain points, business/technical challenges and identify how OceanBase can add value • Run Proof of Concept projects with customers to validate OceanBase’s capabilities Support post sale OceanBase implementation with OceanBase delivery team • Maintain deep understanding of competitive as well as complementary technologies and how to position OceanBase DB in relation to them • Provide guidance on how to resolve customer-specific technical challenges • Collaborate with Product Management, Engineering, and Marketing to continuously improve OceanBase product and position in the market
1、需求管理规范制定及落实 协同销售、产品、供应等各方诉求和流程,负责制定公司的需求管理规范,包括需求分类、提报频次与节奏、准确性指标、各方职责等;在日常工作中推动需求管理规范的落实和更新 2、需求对接及应答 对接销售线,构建销售PPL、大客户需求、紧急/突发需求的收集和输出机制;对接产品线,协同产品线按管理规范进行需求信息和诉求的输入,对产品线提货进行审核确认;编制需求FCST传递至下游部门,对销售线、产品线关于资源及供需相关问题,牵头各部门协商解决方案并应答 3、重点大客与项目管理 对接国际业务线,保障国际业务大客和重点项目的供需;为“销售/产品/供应”实际提货需求做好低成本计划储备 4、协同优化供需链路 基于需求信息,明确对交付SLA和供应LT的要求,管理对销售线、产品线的需求满足度及资源服务满足度,构建高效供需链路 Job Description: 1. Demand Management Standardization and Implementation Collaborate with sales, product, supply chain, and other stakeholders to establish the company's demand management standards, including demand classification, reporting frequency and pace, accuracy indicators, and responsibilities of all parties involved; Promote the implementation and updating of requirements management standards in daily work 2. Requirement docking and response Connect with sales , establish a collection and output mechanism for sales PPL, major customer needs, and emergency/sudden needs; Integrate product , collaborate with product to input demand information and appeals according to management standards, and review and confirm product line pick-up; Develop FCST requirements and communicate them to downstream departments. Lead the negotiation and response of various departments regarding resource and supply-demand related issues in the sales and product 3. Key clients and project management Connect with international business to ensure the supply and demand guarantee of international business clients and key projects; Prepare low-cost plan reserves for actual delivery needs of "sales/products/supply" 4. Collaborative optimization of supply and demand chain Based on demand information, clarify the requirements for delivery SLA and supply LT, manage the satisfaction of demand and resource services for sales and product , and build an efficient supply and demand chain
1.Partnership Management: Manage and maintain Trip.com’s relationships with OTA partners, Resellers and Metasearches. Optimize distirbution policies and strategy to enhance the sales goal of the company. 2.Business Negotiations: Lead the team handling business negotiations with OTA partners, Resellers and Metasearches including procurement, formulation of operational rules, implementation of cooperation plans, and maintaining customer relationships. Ensure team's KPI & OKR indicators proceed smoothly. 3.Cross-Department Collaboration: Assist the company's finance, product, technology, and service teams in streamlining processes with clients and facilitating communication. Ensure a full-cycle integration in product distribution, operational service system construction, and financial processes. 4.Data Analysis: Conduct in-depth analysis of operational data from partners on a regular basis. Provide accurate data support to the company and clients to help formulate and adjust operational strategies. 5.Performance Tracking and Strategy Adjustment: Monitor and review the effectiveness of partnerships, and adjust cooperation strategies in a timely manner to respond to market changes and customer needs.