滴滴Operations Expert(JR20260122016)

1.Data Monitoring and Analysis: Monitor and analyze capacity-related and customer experience data across cities, quickly identify issues, and propose optimization solutions.Develop and improve capacity monitoring reports, ensuring timely, accurate, and visualized data to support business decisions. 2.Cross-Department Collaboration: Collaborate closely with city heads, PMMs, and other business teams to drive improvements in capacity and customer experience.Communicate effectively with city teams to convey data insights and jointly address operational challenges. 3.Strategy Support and Execution: Participate in the development and optimization of city capacity management strategies, following up on execution results.Coordinate and advance experience-related operational projects, ensuring effective implementation. 4.Project Management and Process Supervision: Track the entire process of capacity and experience improvement projects to ensure their timely execution and target achievement.Continuously iterate operational plans based on data feedback to drive business improvement. 5.Data Management and Report Optimization: Maintain and update capacity and experience-related databases to ensure data integrity and traceability.Optimize existing data analysis frameworks and report structures to provide tailored reports for different management levels.

1. Identify end-to-end rider experience pain points and design improvement strategies. 2. Develop closed-loop resolution mechanisms for delivery abnormal problems to enhance resolution efficiency. 3. Establish a rider satisfaction research framework, regularly collect feedback, and optimize policies and service support strategies to strengthen rider retention and service engagement.

1.Data Monitoring and Analysis: Monitor and analyze capacity-related and customer experience data across cities, quickly identify issues, and propose optimization solutions.Develop and improve capacity monitoring reports, ensuring timely, accurate, and visualized data to support business decisions. 2.Cross-Department Collaboration: Collaborate closely with city heads, PMMs, and other business teams to drive improvements in capacity and customer experience.Communicate effectively with city teams to convey data insights and jointly address operational challenges. 3.Strategy Support and Execution: Participate in the development and optimization of city capacity management strategies, following up on execution results.Coordinate and advance experience-related operational projects, ensuring effective implementation. 4.Project Management and Process Supervision: Track the entire process of capacity and experience improvement projects to ensure their timely execution and target achievement.Continuously iterate operational plans based on data feedback to drive business improvement. 5.Data Management and Report Optimization: Maintain and update capacity and experience-related databases to ensure data integrity and traceability.Optimize existing data analysis frameworks and report structures to provide tailored reports for different management levels.

Responsible for the city's supply capacity scale and delivery efficiency. Improve delivery quality and control delivery costs through supply and demand analysis and capacity tracking. 1. Monitoring and Analysis: Effectively monitor the city's supply and demand situation, predict supply and demand status, understand the distribution of supply and demand in the city, identify unresolved issues and opportunities for efficiency improvement. 2. Strategy Development: Fully motivate riders, optimize capacity structure, and solve capacity problems through rider education, incentive traction activities, and horizontal collaboration. 3. Summarize Knowledge Base: Summarize effective solutions for urban capacity operations and promote them widely. 4. Tool Design: Designing processes and product tools to address problems within similar categories, enabling automation of supply–demand adjustments across different scenarios.