美团Courier Experience Operations Expert

1. Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links 2. Continuously improve rider service solutions, pay attention to rider experience, establish effective operation mechanisms, empower various business teams and improve their problem-solving capabilities 3. Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem 4. Through online and offline methods, enhance the loyalty and experience of platform riders

Key Responsibilities: - Develop Growth Strategies: Design and execute innovative growth strategies to scale Keeta's courier network, ensuring a seamless onboarding process for new couriers. - Data-Driven Decision Making: Analyze performance metrics and trends of newly joined couriers to inform strategic decisions that foster growth and enhance operational efficiency. - Courier Life-Cycle Optimization: Scope and implement effective courier early lifecycle strategies to enhance the conversion rates of applicants, improve activation processes, and increase retention of new riders. - Supply Forecasting and Planning: Manage supply targets effectively and develop strategic plans to meet these targets. Implement the necessary infrastructure to ensure courier quality aligns with operational expectations. - Cross-Functional Collaboration: Collaborate with Marketing, Operations, and Product teams to align and implement operational strategies across diverse markets, ensuring cohesive execution and shared goals.

Job Description: 1.Cross-border E-commerce Logistics Operations: Develop and implement operational strategies and refined operational plans based on business requirements and the service offerings of logistics providers. 2.Coordination & Management: Coordinate with local courier service providers to resolve operational issues, manage internal cross-departmental communication, and ensure accountability for route costs, delivery times, and customer experience. 3.Process Optimization: Deeply engage with all stages of the cross-border logistics chain, oversee each link, and continuously optimize business processes and systems as the operational stakeholder. 4.Problem Resolution & Compliance: Address operational anomalies, control local logistics costs, and complete project tasks assigned by the company. 1. 跨境电商物流运营，根据电商业务需求及物流服务商的服务产品供给，给出合理的运营策略，精细化运营方案； 2. 负责协调当地快递服务商管理运营问题，及协调内部的合作沟通，对线路成本、时效以及客户体验负责； 3. 深入跨境物流全链路各环节，把控每个环节，作为业务方对流程和系统进行不断优化和完善； 4. 处理各类运营异常，管控本地物流成本，及完成公司安排的项目性工作。

Key Responsibilities - Design Localized Logistics Solutions: Analyze transaction patterns, delivery expectations, and operational pain points of Korean sellers and consumers to design and implement optimized supply chain structures. - Develop Platform-Based Logistics Products: Combine logistics expertise from both China and Korea to conceptualize and launch competitive local logistics offerings unique to AliExpress Korea (e.g., same-day delivery, streamlined returns). - Plan Integrated Services: Design seller-friendly, end-to-end logistics solutions that align platform policies, seller guidelines, and customer experience. - Drive Growth & Cost Optimization: Launch new services, monitor KPIs through data-driven insights, and lead process innovations to simultaneously enhance service quality and reduce operational costs. - Manage External Partnerships: Collaborate with domestic logistics providers, 3PLs, and courier companies to build a stable, scalable, and flexible supply chain network.