滴滴Merchant Integration Senior Specialist(JR2026060400V)
任职要求
1. 具备2年或者以上商户入驻对接或相关领域经验，有 IT行业经验，或者具有商超等行业IT管理，商户入驻外卖或者电商平台的经验，理解常见的API安全机制，能使用脚本语言进行接口自动化测试或数据处理，具备生产环境系统集成问题排查经验。
2. 保有对探索新领域和新业务的好奇心，不断地学习和了解行业中的最优解，并带领团队突破瓶颈，为商户入驻外卖平台对接，…工作职责
1. 负责滴滴国际化外卖业务-即时零售的商户入驻管理和运营工作，参与或者负责商户入驻外卖平台的技术对接、在线运营监控、业绩提升等一个或者多个场景的工作，通过参与或者规划商户入驻管理和运营，为平台商户或者第三方合作伙伴提供技术集成方案，确保高效的接入，助力国际化零售外卖业务在所在市场的商户数量和活跃度。 2. 协助商务团队参与商户的入驻对接技术方案设计、讲解、维护并及时更新技术文档，为商户和相关合作方提供培训和技术支持，熟悉HTTP协议及接口集成，具备良好的技术文档阅读与撰写能力，对商户的每日在线运营状态进行监控，提升商户业绩，通过持续监控系统稳定性和运营情况，解决实际日常突发情况和运营问题，当有突发情况发生，能快速定位并解决技术问题。 3. 与商务、运营及市场团队紧密合作，关注商户入驻对接流程的痛点和难点，持续提升商户入驻对接的效率，助力达成业务既定目标。深入研究海外和国内竞品市场和策略，不断优化商户入驻流程和效率，提升服务商户的能力，开展行业研究并提供海外市场本地化洞察。 4. 倾听和洞察产研团队，商务团队，商户和相关合作方的反馈，同产研团队紧密合作，拆解商户入驻的产品解决方案，发现并解决商户入驻对接和在线运营的卡点，提升商户运营相关管理工具的效率。 5. 有市场和竞品分析能力，有商户入驻对接，商户在线运营的产品需求收集和分析经验，关注入驻对接细节和商户每日在线运营系统稳定性监控，助力达成业务既定目标。
Key Responsibilities 1.Business Analysis & Strategy: Monitor core KPIs (GMV, AOV, Order Frequency, etc.), identify growth bottlenecks, and provide actionable insights to local leadership. 2.Operational Optimization: Design and refine operational workflows for the marketplace (Supply/Demand balance) to improve delivery efficiency and user experience. 3.Data Management: Build data dashboards and use SQL to track campaign performance. 4.Project Management: Lead end-to-end operational projects. 5.Cross-Functional Collaboration: Act as the bridge between local sales teams, global product teams, and etc. 6.Merchant & Campaign Management:Develop strategies to improve merchant quality and design promotional activities that maximize platform efficiency.
What You'll Do Merchant Operations: Work closely with commercial teams to identify key operational opportunities and reduce defects, driving continuous improvement across the merchant base. End-to-End Project Management: Lead cross-functional projects from scoping to delivery, using structured project management methods to plan & execute key projects idenpendently toward clear business goals. Problem Solving: Identify root causes of risks and opportunities, develop multiple actionable solutions, and evaluate tradeoffs to recommend the best path forward. Process Optimization: Execute, optimize, and scale core analyses and processes — establishing standardized workflows that improve team efficiency and are regularly reviewed for performance. Product & Tool Development: Identify merchant needs and pain points; partner with product and Product teams to support the implementation from merchant/sales-side tools and capabilities that improve online operational efficiency. Cross-Functional Collaboration: Partner with commercial teams to understand pain points and identify system and process improvements with local & global team members.
- 对商户的数量，活跃与单产负责 - 签约规划：分析商户表现，识别并规划商户在不同维度下的增长方向，引导BD团队高效获取价值商户。 - 运营政策：通过运营政策调整，引导商户实现高质量的信息呈现，解决商户问题，促进商户活跃与单产提升，确保商户在平台健康运营。 - 商户营销：制定商家营销策略，撬动商家补贴资源投入，联动BD团队推动落地。 - 蜂窝竞争：建立作战地图，制定优质商户独家策略，商户活动对标，提升蜂窝市占。 - 目标与预算：规划预算分配，通过建议目标，建立与配合部门的联动，评估与复盘策略效率。 - 协同配合：与D侧协同供需平衡，优化配送体验。
Job Responsibilities 1. Review documents and information provided by merchants to ensure accuracy before the store goes live. 2. Upload and verify merchant account details, ensuring all information is complete, correct, and processed efficiently. 3. Check merchant qualifications according to company rules. 4. Review other applications submitted by business colleagues or merchants. 5. Organize and manage store photo-taking services. 6. Organize and manage merchant-related files and materials. 7. Complete other review and support tasks assigned by your leader. 8. Work according to a shift schedule (5x2), including night shifts and weekends. 9. Collaborate with Operations, Product, and other relevant teams to support merchant onboarding and resolve related issues.