美团Merchant Onboarding Analyst (Shift Position)
任职要求
Job Requirements 1. Responsible and reliable, willing to work hard to achieve team goals. 2. Eager to learn, open to new things, and able to adapt to changes. 3. Good communication skills, a team player, and willing to grow together with others. 4. Native Portuguese speaker, fluent in both spoken and written Portuguese. 5. Able to use English for daily communication and for preparing store-related documents. 6. Proficient in using computers and common office software. 7. Experience in operations or sales support is a plus (train…
工作职责
Job Responsibilities 1. Review documents and information provided by merchants to ensure accuracy before the store goes live. 2. Upload and verify merchant account details, ensuring all information is complete, correct, and processed efficiently. 3. Check merchant qualifications according to company rules. 4. Review other applications submitted by business colleagues or merchants. 5. Organize and manage store photo-taking services. 6. Organize and manage merchant-related files and materials. 7. Complete other review and support tasks assigned by your leader. 8. Work according to a shift schedule (5x2), including night shifts and weekends. 9. Collaborate with Operations, Product, and other relevant teams to support merchant onboarding and resolve related issues.
Job Responsibilities 1.Review documents and information provided by merchants to ensure everything is accurate before the store goes live. 2.Upload and verify merchant account details, making sure all information is complete, correct, and processed efficiently. 3.Check merchant qualifications according to company rules. 4.Review other applications submitted by business colleagues or merchants. 5.Help organize and manage store photo-taking services. 6.Organize and manage merchant-related files and materials. 7.Complete other review and support tasks assigned by your leader.
1.Responsible for the upload and verification of all merchant information for the Keeta Brazil team, ensuring efficiency, completeness, and accuracy of data. 2.Build and manage a Keeta Brazil merchant onboarding team with strong local capabilities, and continuously improve team productivity. 3.Establish comprehensive internal and external collaboration workflows and supervision mechanisms, iterating processes to ensure the team serves the business accurately and efficiently. 4.Monitor and report on key onboarding metrics, proactively identifying and resolving issues to ensure a seamless merchant onboarding experience. 5.Collaborate closely with sales, compliance, and product teams to streamline onboarding operations and address merchant needs. 6.Develop training materials and conduct onboarding training for new staff and merchants as needed.
负责Keeta 科威特商家端上单流程优化和风险管理； 负责商户上单全流程和链路中各模块的设计与运营； 从商户视角、BD视角、产运视角持续改善工作流程、执行规范，并推动方案落地和迭代； 通过客户声音的洞察、分析，发现痛点问题，与协同团队密切合作，推动问题从源头解决； 针对业务线的各个环节，对问题有序梳理，主动为业务团队和运营团队提出改善建议并推动需求项目执行。 Responsible for the optimisation and risk management of Keeta Kuwait's merchant side ordering process; Responsible for the design and operation of various modules in the whole process and chain of merchant onboarding; Continuously improve the workflow, execution specification from merchant perspective, BD perspective, production and operation perspective, and promote the programme landing and iteration; Through the customer voice insight, analysis, find the pain point problem, and work closely with the collaborative team to promote the problem from the source to solve; For all aspects of the business line, sort out the problems in an orderly manner, take the initiative to put forward improvement suggestions for the business team and operation team and promote the demand project execution.
1、负责keeta商家上单流程管理，包括不限于梳理标准化流程并赋能团队，进行目标和进度管理； 2、敏锐识别流程问题和低效环节，通过推动流程重构和产品迭代，提高团队作业效率； 3、承接组织内业务项目，有效组织调动团队资源支持项目落地并取得结果。 1. Responsible for the order process management of Keeta merchants, including but not limited to sorting out standardized processes and empowering the team, and managing goals and progress; 2. Sensitively identify process problems and inefficient links, and improve team work efficiency by promoting process reconstruction and product iteration; 3. Undertake business projects within the organization, effectively organize and mobilize team resources to support project implementation and achieve results.