德州仪器Customer Support Representative
任职要求
Minimum requirements: • College degree or above with 1 years of work experience in a call center or customer support environment • Proficient written expression in English, good oral expression will be preferred, or have the ability to communicate in Japanese or Korean Preferred qualifications: • You're a natural communicator who can explain complex ideas simply • You have an eagle eye for details and take pride in your work • Your passion for helping others shines through in every interaction • You're a creative problem-solver who thinks on your feet • You thrive in a …
工作职责
Change the world. Love your job. Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story! Your impact: As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will: • Turn customer challenges into success stories • Collaborate with cross-functional teams to tackle complex issues • Contribute to improving our operational processes and customer experience • Use internal systems to respond to customer inquiries and document customer interactions • Leverage data to address customer problems and maintain operational success metrics • Proactively resolve data discrepancies between TI and customers • Gain valuable experience in building both external and internal relationships • Be a part of a supportive team environment that values your input and ideas
• Lead the outsourced Account Manager team to deliver tailored service solutions for tiered merchants, ensuring an optimal platform service experience. Proactively drive merchant fund inflows and FX transactions to foster the growth of WorldFirst’s business. • Communicate and work cross-functionally with expert Relationship Managers, Sales & Partnerships team to service and delight our customers • Demonstrate great product knowledge，and keep up with new WorldFirst product functionalities and able to identify suitable customer. Offer client the right new prduct to help customers success with WorldFirst • Possess strong risk awareness and collaborate daily with Risk, AML, and Compliance…teams to ensure seamless coordination and safeguard merchant account security. • Possess foundational knowledge of financial systems and collaborate with the Customer Funds team to resolve customer fund related issues • Communicate articulately and probe intelligently to gain insight into the customers' experience • Provide excellent & speedy service, so that our customers happily continue to choose us & grow their businesses with WorldFirst day after day • Be our "customer voice" representative by updating records and highlighting any issues quickly for urgent resolutions
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Key Responsibilities: • Demonstrate great product knowledge and an eagerness to provide relevant help as quickly as possible. • Communicate articulately and probe intelligently to gain insight into the customers’ experience. • Provide excellent and speedy service, so that our customers happily continue to choose us and grow their businesses with WorldFirst day after day. • Communicate and work cross-functionally with expert Relationship Managers, Sales, and Partnerships teams to service and delight our customers. • Ensure airtight security alongside our Compliance and Onboarding teams. • Fulfil daily technical tasks that include calculating FX rates, spreads, and manually booking trades and providing ongoing training to ensure our teams are well-equipped. • Be our “customer voice” representative by updating records and highlighting any issues quickly for urgent resolutions. • Keep up with new WorldFirst product functionalities and are able to identify suitable customers. Offer clients the right new product to help customers succeed with WorldFirst.
DUTIES AND RESPONSIBILITIES Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site. Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites. Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer. Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. Assists customers in the receipt, installation, and testing of company equipment. Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. Provides service education to customer’s service and operations staff. Ensures that parts are available and as specified for service requirements. Maintains appropriate tools are on hand and as required. Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers. Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval. Uses company technical documentation and provides feedback for improvement. Performs other duties as assigned. JOB COMPLEXITY Works on moderately complex problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
WorldFirst is a comprehensive digital payment and financial services platform that caters to the needs of global cross-border small and medium-sized enterprises. With WorldFirst, businesses can effortlessly achieve their objectives, such as receiving payments globally, making international payments, managing foreign exchange risks, and accessing supply chain financing through global corporate accounts. This position offers a renewable one-year contract and provides exposure to the dynamic FinTech industry. As a Sales Representative, your responsibilities will include: - Onboarding new customers by utilizing marketing and partnership resources to activate, retain, and grow their accounts, with the goal of meeting business targets. - Building and sustaining strong relationships with new clients through telecommunication and online platforms. This involves promptly addressing their needs, gathering and analyzing client data, and - maintaining accurate records in the CRM system. - Managing day-to-day tasks and taking on additional projects as required. - Collaborating with various teams to resolve customer inquiries and issues, and identifying opportunities for upselling and cross-selling to expand business potential.