西门子Application Engineer
任职要求
The primary purpose is working closely with customers to manage technical engagement that support sales campaigns. Uses professional concepts. Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Normally receives general instructions on routine work, detailed instructions on new projects or a…
工作职责
N/A
Field Applications Engineer Intern Job Description: · Provide onsite product application support to customer yield engineering, metrology, and Litho teams. · Develop strong technical relationship with direct customer interface. · Manage product engagement with regular customer review meetings and bringing critical customer requirements to Account Team and RPM (Regional Product Marketing). · The ideal candidate will have excellent communications skills with a passion for problem solving in a pragmatic manner · More importantly feel proud that his/her own developed solutions get adopted and satisfied by customer. · Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and driving timely solutions feedback to customer. · First line customer engagement role: working with customer daily on e-Beam Inspection & Metrology solution technical development. Drive and monitor ASML eBeam product & solution engagements at customer site. · Project ownership: provide necessary input to RPM project leader to define technical specs and timeline with customer · Bring technical requirements or technical issues to RPM and Account team, with a sense connecting the impact to business. · Weekly reporting and tracking of customer engagement status · On-time reporting/escalation to AT (account team) and RPM upon business critical information/issues · Summarize BKM (best known method) and share within Apps team (extend to WW Apps team)
岗位职责： 为客户技术团队提供现场应用支持，与客户直接接口人建立稳固的合作关系 与客户定期召开会议并反馈客户的关键需求给公司。 日常工作包括直接在客户公司提供现场支持，以及通过电话、邮件等方式与客户保持沟通，分析问题并及时为客户提供解决方案 一线支持职责：产品组、研发组以及客户之间的沟通桥梁 产品支持： 专注于针对先进节点的产品方案的调试，监控并推动客户项目的进展 客户反馈：协调和推动向客户提供的技术反馈 项目职责：同客户、产品工程师一起制定技术指标和项目计划，起草项目规划、定 期召开总结会议 向产品及研发工程师报告技术需求和技术问题 使用JIRA文档系统，管理客户案例 开展现场培训以及协调客户的培训需求 每周追踪并定期报告客户项目进度 本职位要求一定程度的出差