西门子Business Excellence Specialist_Data Analysis

Here is the corrected and coherent version of the job description: About Us WorldFirst is a leading global payments platform dedicated to making international money transfer and commerce seamless and efficient for businesses worldwide. We leverage cutting-edge technology to break down financial borders and empower our customers to trade globally. The Role We are seeking a highly motivated and detail-oriented Business Growth and Operation Specialist to own and optimize the core user journey: account registration and onboarding for the WorldFirst platform. You will be the crucial bridge between our users, the product, and the business, ensuring that every new customer's first experience is smooth, successful, and sets the stage for long-term engagement. Your primary mission is to drive user acquisition and activation by making the sign-up process as efficient, clear, and user-friendly as possible, while ensuring compliance and security. Key Responsibilities 1. Onboarding Product Management & Optimization - Analyze user behavior data (funnel conversion, time-to-complete, drop-off rates) to identify key areas for improvement. - Collaborate with the Product team and UX/UI designers to propose, specify, and test new features and iterations to the onboarding process. - Collaborate with the Risk team to increase the success rate of account KYB verification, especially for the one-time success rate. - Collaborate with regional teams globally to incorporate region-specific needs. 2. Operational Excellence & User Support - Develop, maintain, and update help center articles, FAQs, and in-product guidance (tooltips, tutorials) for the registration process. - Serve as a subject matter expert for internal teams (Customer Support, Sales, Compliance) on onboarding-related queries and issues. - Monitor the onboarding funnel in real-time, proactively identifying and troubleshooting technical or usability issues that block users. - Manage and iterate on the user verification and KYC process, balancing user convenience with regulatory requirements. 3. Data Analysis & Reporting - Build and maintain dashboards to track key onboarding metrics (e.g., registration completion rate, verification success rate, time-to-first-transaction). - Generate regular reports on onboarding performance, providing actionable insights and recommendations to leadership and cross-functional partners. - Conduct A/B tests on UI copy, form fields, and process flow to optimize for conversion. 4. Cross-functional Collaboration - Work closely with the Compliance & Legal team to ensure the onboarding process adheres to all global and local regulations. - Partner with the Marketing team to ensure a seamless journey from ad click to fully onboarded user. - Liaise with Customer Support to understand common user issues and translate them into product improvements.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.