零一万物Forward Deployed AI Engineer
任职要求
What You Bring
- At least 4 years of experience in software engineering or similar roles involving direct customer interaction.
- Flexibility to travel up to 50% for on-site collaboration with clients.
- A track record of building quick prototypes and iterating based on user feedback.
- Experience leading or contributing to AI/ML solution rollouts, with familiarity in networking and cloud technologies.
- Strong skills in front-end tools like React or N…工作职责
About the Role We’re seeking engineers who enjoy working directly with customers to build real solutions using LLMs. In this role, you'll integrate into client environments to understand their challenges, collaborate on building solutions, and navigate evolving problem areas. You'll work closely with internal partners—like sales, solution architects, customer success, and product teams—to ensure the success of these projects and to bring valuable insights back to the organization. What You’ll Do - Partner with clients to understand their technical and business needs in depth. - Architect and build end-to-end AI-powered applications using an agile, iterative approach. - Develop and manage detailed project scopes and implementation plans for both prototypes and live deployments. - Serve as a trusted technical partner, working alongside customer teams to implement solutions on their infrastructure. - Coordinate with cross-functional teams to ensure smooth delivery and ongoing success, while sharing insights to improve internal processes and products. - Document lessons learned and best practices to help scale the FDE function across the organization.
We are a dynamic and forward-thinking organization that focuses on leveraging data analytics to drive demand generation, enhance marketing efficiency, and improve decision-making processes. As the Data & Analytics Lead, you will play a critical role in leading our data strategy and delivering actionable insights to optimize marketing performance. This role offers you a chance to contribute significantly to shaping the data and analytics foundation of a growing business. Key Responsibilities: 1. Data Platform & Dashboard Development - Architect, develop, and maintain the company’s data platform, integrating data across multiple sources to enable seamless analytics processes. - Design and implement dashboards using modern data visualization tools (e.g., Tableau, Power BI, Looker) for real-time measurement of KPIs. - Ensure consistent data governance standards to maintain accuracy, security, and usability of the data ecosystem. 2. Paid Media & Digital Analysis - Conduct in-depth performance analysis of paid media campaigns across digital channels, including SEM, display advertising, social media, and more. 3. CRM Management - Manage CRM systems to consolidate and leverage customer data for sales and marketing activities. - Analyze customer behaviors and lifecycle data to improve segmentation, engagement, and retention efforts. 4. Event & Multi-Channel Demand Generation Optimization - Evaluate the effectiveness of events, webinars, and campaigns across online and offline channels. - Provide actionable insights to optimize demand generation strategy across email marketing, paid ads, events, and other channels. - Monitor lead generation performance and implement strategies for improving campaign impact. 5. Multi-Channel & Closed-Loop Analysis - Build and implement closed-loop analytics systems across marketing and sales channels to track customer journeys and conversion pathways. - Analyze the effectiveness of telemarketing efforts, focusing on metrics like conversion rates, lead quality, and customer acquisition cost (CAC). - Deliver cross-channel attribution insights and optimization solutions to ensure seamless integration across all touchpoints. 6. Marketing ROI Optimization - Develop and maintain robust ROI models to measure and forecast returns on marketing investments across all activities. - Provide actionable recommendations to continually improve efficiency and effectiveness of the marketing spend.
• Relationship Cultivation: Cultivate robust, long-term relationships with our FI clients, comprising e-wallets, commercial banks, and other financial entities. Grasp their distinct business needs, challenges, and objectives within the payment, marketing and user growth solutions landscape • Multi-Solution Growth Strategy: Collaborate with BD team to discern upsell and cross-sell prospects within existing FI client accounts. Conduct meticulous analysis of client portfolios to proactively identify growth potential and devise bespoke solutions across payment and marketing domains • Innovation and Solution Presentation: Craft and deliver captivating presentations, product demonstrations, and proposals to FI clients, showcasing the extraordinary value and benefits of our integrated payment and marketing solutions • Tailored Needs Assessment: Conduct comprehensive needs assessments for each FI client, delving into their unique payment processing requisites, marketing objectives, compliance imperatives, and technological preferences • Collaborative Contract Negotiation: Lead purposeful and collaborative contract negotiations with FI clients, forging mutually beneficial terms while upholding industry regulations and best practices. • Elevated Customer Support: Provide elite customer support to FI clients, formulating regular reviews, catering to inquiries, troubleshooting complexities, and ensuring complete satisfaction • Industry Insight and Expertise: Stay at the forefront of payment and marketing industry developments, encompassing cutting-edge technologies, regulatory transformations, and competitor dynamics. Leverage your expertise to offer strategic advice to FI clients • Revenue Forecasting Excellence: Engage in astute monitoring and analysing account performance, payment processing volumes, marketing campaign effectiveness, and revenue trends for each FI client. Deliver regular updates and precise revenue forecasts to the management team • Solution-Focused Issue Resolution: Collaborate seamlessly with internal teams, such as Product team, Tech team, etc., to proactively address and resolve any client concerns or technical intricacies • CRM Empowerment: Harness the power of our CRM system to maintain meticulous records of all client interactions, sales endeavours, and progress, empowering data-driven decision-making
The ideal candidate will be a team player with a forward thinking mindset, ability and confidence to challenge the status quo to define future visions. The individual would be part of the global ASO engineering team delivering state of the art technical solutions working with the latest services, frameworks and tools. You would also need to possess an excellent grasp of technical concepts and have a strong understanding of the full development life cycle process and eager to contribute and influence to the development processes.
Global Technology Services (GTS) is a technical fulfilment team that provides complete lifecycle services to our customers. Our aim is to ensure high-quality contract signing process and delivery through seamless control across pre-sales, sales, and post-sales stages. We enhance the service ecosystem, optimize delivery efficiency, and reduce delivery costs while establishing an operational business model.. Through specialized delivery implementation, systematic middle-office support, and standardized service product capabilities, we leverage the power of cloud and data intelligence. Collaborating with ecosystem partners, we assist customers in achieving their business objectives.Ultimately,our goal is to continuously enhance Alibaba Cloud's industry-leading reputation and customer satisfaction. By joining GTS, you'll be a part of pioneering technology and have the opportunity to contribute to major projects, such as supporting the Olympics. Our diverse clientele hails from various industries, including e-commerce, finance, logistics, and other prominent enterprises, . We take pride in offering high-quality, professional cloud services to drive their digital transformation and business expansion. If you possess a genuine passion for cloud computing, thrive on challenges, and are committed to excellence, we wholeheartedly invite you to become a member of the GTS family. Together, we will explore uncharted territories and shape the future. As a member of our team, you will be responsible for the following: 1. Cloud Solutions Design and Delivery: Design and deliver end-to-end cloud computing solutions, lead system integration, handle engineering issues, and ensure successful project delivery and customer satisfaction. Quickly analyze and solve problems based on customer business scenarios to improve satisfaction. 2. Cloud System Operations and Maintenance: Oversee cloud system operations and maintenance, including business system monitoring and fault handling, ensuring stable operation of cloud services. Continuously enhance user experience and product capabilities through automation and diagnostic tools. 3. Forward-Looking Service Solutions and Tool Development: Develop forward-looking service solutions based on product evolution, achieving low-cost, high-quality delivery and maintenance of public, hybrid, and private clouds. Design and develop tool systems to build future-oriented delivery, operation, and service platforms. 4. Customer Problem Analysis and Product Improvement: Summarize and categorize customer issues, develop systematic tool platforms, understand customer business scenarios, and promote continuous improvement in products and services.