蚂蚁金服蚂蚁国际-Financial Institution Business Development-Platform Tech
任职要求
We are seeking a motivated and forward-thinking Strategic Partnership Manager to join our team. In this role, you will be responsible for managing and expanding relationships with our esteemed Financial Institution (FI) clients, spanning the realms of payment, marketing, and user growth solutions. As the Strategic Partners Relationship Manager, you will collaborate closely with our Business Development team to identify opportunities for upselling and cross-selling innovative solutions, fostering enduring partnerships, and driving mutually beneficial cooperation across diverse user cases.
工作职责
• Relationship Cultivation: Cultivate robust, long-term relationships with our FI clients, comprising e-wallets, commercial banks, and other financial entities. Grasp their distinct business needs, challenges, and objectives within the payment, marketing and user growth solutions landscape • Multi-Solution Growth Strategy: Collaborate with BD team to discern upsell and cross-sell prospects within existing FI client accounts. Conduct meticulous analysis of client portfolios to proactively identify growth potential and devise bespoke solutions across payment and marketing domains • Innovation and Solution Presentation: Craft and deliver captivating presentations, product demonstrations, and proposals to FI clients, showcasing the extraordinary value and benefits of our integrated payment and marketing solutions • Tailored Needs Assessment: Conduct comprehensive needs assessments for each FI client, delving into their unique payment processing requisites, marketing objectives, compliance imperatives, and technological preferences • Collaborative Contract Negotiation: Lead purposeful and collaborative contract negotiations with FI clients, forging mutually beneficial terms while upholding industry regulations and best practices. • Elevated Customer Support: Provide elite customer support to FI clients, formulating regular reviews, catering to inquiries, troubleshooting complexities, and ensuring complete satisfaction • Industry Insight and Expertise: Stay at the forefront of payment and marketing industry developments, encompassing cutting-edge technologies, regulatory transformations, and competitor dynamics. Leverage your expertise to offer strategic advice to FI clients • Revenue Forecasting Excellence: Engage in astute monitoring and analysing account performance, payment processing volumes, marketing campaign effectiveness, and revenue trends for each FI client. Deliver regular updates and precise revenue forecasts to the management team • Solution-Focused Issue Resolution: Collaborate seamlessly with internal teams, such as Product team, Tech team, etc., to proactively address and resolve any client concerns or technical intricacies • CRM Empowerment: Harness the power of our CRM system to maintain meticulous records of all client interactions, sales endeavours, and progress, empowering data-driven decision-making
Responsible for global merchant channel onboarding / registration operations supporting the lines of business: Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide) What you’ll do: • Work closely with stakeholders of Risk Management, Business Development, Account Manager, FI (Financial Institution) business, supporting the merchants’ registration and onboarding operations which is a very key business process before business go-live. Be the first point of contact for every merchant onboarding matter and closely work with various stakeholder teams to resolve any questions or issues from the merchant & business. • Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the merchants and lead the optimization on the operational product and process. • Manage all your daily operational work/projects productively within the agreed SLAs, adhere to the KYB/KYC requirements/guidelines and keep updating the best practices, leading the product and process optimization, driving better and more efficient onboarding experience. • Responsible for cross-functional collaboration with payment channel teams and risk control teams to ensure real-time onboarding requirement synchronization. Key duties include maintaining version-controlled SOP (standard operational process) documentation internally, conducting quality assurance including bi-weekly quality check/mitigation plan & daily case review. • Establish and maintain effective relationships within the all the stakeholders. • Communicate with payment channels via phone, email - where needed - to facilitate to provide a great onboarding experience from operational perspective.
We are currently looking for an experienced Liquidity Manager to join our team in Shanghai. You will be primarily responsible for: Liquidity management and Cash investment: Continuously improve and optimize liquidity management framework and intelligent cash investment. Liquidity platform construction: Responsible for international liquidity platform planning and construction Develop innovative strategies: Apply new technologies such as AI to fund management, continuously improve liquidity and fund management capabilities Responsibilities 1. Daily operations related to liquidity management and cash investment 2. Responsible for formulating liquidity operation and investment strategies 3. Continuously improve liquidity capabilities to enhance fund utilization efficiency and support business development 4. Responsible for enhancing liquidity risk management framework and enriching stress testing scenarios to ensure regulatory compliance, secure business operations, and revenue growth 5. Stay updated with the latest changes in regulatory policies for fund and liquidity management across different countries and take appropriate measures 6. Understand the latest applications and industry developments of AI in fund management, and develop innovative liquidity management strategies 7. Collaborate with major banks and financial institutions to build optimal cash and liquidity management framework
Key Responsibilities Category P&L Ownership & Growth Metrics: Own and manage the P&L and growth metrics for the GM category across Lazada’s six markets (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam). Oversee annual budget allocation and ensure financial targets are met or exceeded. Category Strategy Development & Execution Identify new opportunities, adapt global trends to regional markets, and align initiatives with Lazada’s goals. Leverage historical data and market insights to inform decisions and improve customer experience. Curate a product offering that aligns with customer profiles, positioning Lazada as the top destination for GM. Share best practices and foster collaboration within the regional team to maximize efficiency. Seller Acquisition & Brand Development Develop strategies to onboard high-quality sellers and brands. Build and maintain strong relationships with key local and international sellers to secure optimal terms and quality. Drive brand development and acquisition efforts to strengthen Lazada’s market position. Team Leadership & Cross-Functional Alignment Lead and motivate the on-ground teams by setting clear deliverables, targets, and expectations. Collaborate with cross-functional teams (marketing, logistics, user growth, etc.) to ensure seamless strategy execution. Align commercial, marketing, retail, and logistics functions to deliver exceptional service to customers. Coach and develop a team of cluster leads and account managers, ensuring they are skilled, motivated, and aligned with business objectives. Innovate product function and mechanism design, based on business judgment, cooperate with product technology team to complete the design of new product requirements and upgrade platform mechanism, and complete the implementation of business opportunity judgment
About Ant International With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitization and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. To learn more, please visit https://www.antglobal.com/ 1. Business partner role: to work closely with Antom Americas BD and FIBD team to address their biz goal, initiatives and deliver business results, including but not limited to pricing, market & industry research, operation improvement, ROI evaluation, project modeling, contract review, risk management and special case handling 2. Business analysis role: Provide high-quality financial analysis and commentary for monthly and quarterly performance review and rolling forecasts by merchant, to support senior management making decisions on key business development opportunities and BD business performance / achievement rate tracking 3. Support budgeting and performance appraisal process: work closely with business team, billing team, FPA, reporting and SSC for financial planning, budgeting and operation matters across all operation regions 4. Get hands-on and influence others in resolving issues and exploiting new opportunities as they arise 5. Support any other ad-hoc projects