拳头游戏QA Manager, Wild Rift

• Own the release QA process - from submission readiness to first-party certification and launch test release QA process • Drive the compliance testing (Age Rating, EULA, Regional compliance, etc) implementation along with the partner FQA team compliance testing • Define best practices for platform testing, compliance, and regression across builds Define best practices • Partner with product teams to align test plans to platform cert requirements and live player needs align test plans • Be the QA expert on first-party platforms (App Store, Google Play, console) — including submission processes first-party platforms • Establish and track release quality metrics,drive data-informed decisions with partners release quality metrics • Lead and mentor other QA engineers, including reviewing test suite and monitoring execution Lead and mentor other QA engineers • Coordinate external testing vendors to ensure output meets Riot quality bar Coordinate external testing vendors • Collaborate with the stakeholders to enhance the assets/build delivery pipelines to ensure related QA testing running smoothly enhance the assets/build delivery pipelines • Represent the voice of the player in product readiness conversations and propose improvement suggestions Represent the voice of the player • Bring visibility and transparency to sr leadership on QA quality metrics and product quality readiness for each release • Communicate quality risks clearly and influence prioritization with production and engineering partners

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We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist). Job Specification This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Core Responsibilities and Accountability • Execute QA strategy • Drive consistent approach to case completions and quality across local and offshore teams • Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system • Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting • Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified • Anticipate challenges and initiate solutions in the QA testing process • Review and endorse coaching documentation completed by team lead Others • Provide ongoing SME guidance to support the production teams • Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes • Deliver policy trainings and refreshers, as required • Provide support for urgent requests, assist the team in completing ad-hoc projects • Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

1. Quality management of content: Responsible for the quality control of on-site tourism content, including but not limited to verifying channel information such as guides, attractions, travel hotspots, festivals, exhibitions, etc. To ensure the freshness, accuracy, and comprehensiveness of content information. 2. User experience and product quality standard design: Participate in designing user experience and quality standards, assist in establishing indicator systems, continuously monitor and evaluate the effectiveness of the quality management system operation； 3. Market trends and operational strategies design: Continuously maintain a high level of attention to the responsible market, including market hotspots and travel trends, work closely with product and R&D teams, corporate with the improvement of content operation efficiency.